TripAdvisor traveler ratingbased on 13755 reviews
LocationRiviera Maya - Beach
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating13755 reviews
Amazing family resort!
We loved the beautiful resort, the kind and helpful staff, and the delish food and bevies. Everything about the resort amazed us. We have visited Mexico before, but this resort exceeded our expectations. Our teens loved that there was Alex, the activities coordinator, to facilitate games for the kids. He was lots of fun! We liked the variety of food and how clean the resort was at the pool, beach, restaurants. We felt safe and cared for. Thank you!
Fabulous Staff Service
Visited right before Coronavirus restrictions kicked off and enjoyed 5 days of amazing sunshine. In particular, Blanca (our server at the adult pool) and Marina (our housekeeper) provided fabulous service throughout our visit, and went out of their way to ensure we had a great time. Look forward to returning in the years to come!
Great holiday,the resort is amazing,great food great drinks and great Staff! Especially angel at the outside bar by the Caribbean restaurant! Mexico is a beautiful place and the people are as nice as you will find! I’ll 100% be going back to this resort again.
First thanks to Fernando, David, Rosalia, Alfredo and Jesus! Loved it, clean and decent weather, nice beach bar and BBQ, great restaurants Good concierge service, great breakfast choice, it was good poolside service. A couple of loudmouth annoying Americans though but that's not the hotels fault just yanks with no class lol. We went end of Feb and begining of March 2020. We would 100% come back, we normally Cape Verde it and this place here in Mexico is much nicer. Thanks Steve & Lydia.
Stayed at the resort early part of March And was my first visit to a TUI Resort and I could say it was a very good experience. On arrival the TUI Reps Welcomed us and a introduction to the hotel and they provided a well needed refreshments and snacks after a long trip from UK. Our was room was well presented And a brilliant View from the balcony. All the staff at the resort were very helpful and very friendly The restaurants were delicious and the entertainment provided was very good. The hotel is eco-friendly and tries its best to promote this but I would like to see the restaurants especially the buffet restaurant (Spoon’s) not throw away the food at the end of the day and it would be more appreciated by the paying guests if the food was distributed wisely. Overall a very good hotel which I would recommend and I would like to come back too.