TripAdvisor traveler ratingbased on 13773 reviews
LocationRiviera Maya - Beach
Wish you were here?
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating13773 reviews
This was my first visit to Mexico and the azul beach resort. The complex was immaculately cleaned, the staff worked very hard throughout our stay. The pools were plentiful and quiet, we spent the majority of our holiday enjoying them. There were always plenty of sun beds available at any time of the day. The food was good, and we enjoyed meals at the Caribbean, Italian and Mexican. The only negative was the buffet restaurant which had leaky air conditioning. The children enjoyed the kids club onsite and there were plenty of activities for them. We visited the beach a few times, it was eroded and had seaweed but the staff worked endlessly clearing it and it wasn’t a problem for me, I never noticed it smelt. There was a brilliant atmosphere on in the beach bar and we enjoyed the BBQ on here at lunchtime. Overall, a very relaxing and enjoyable holiday.
Fabulous 5* Family Resort
This is our 2nd time here and we love it! on our first stay we did not spend lot of time in the resort because we did a quick get away from to holiday for a weekend and we did lot of excursions so we were lot of time out of the resort. For this holiday we booked for a 7 nights stay to enjoy the resort and live the experience we couldnt have on our first stay! We do not regret it becuase the resort is worth it, the spa services are amazing and the restaurants are incredible, i want to make a special shout out to Omar the activities manager, Edgar at the kayaks shack and all the activities staff who made our holiday the best one so far! we can´t wait for the resort to reopen hopefully on winter season to come back!
The best hotel I have ever stayed in
We went for 2 weeks in June 2019, we absolutely loved it. The staff are amazing, the food was incredible, the room was lovely and the spa bath in the room was wonderful. The staff cannot do enough for you and the food was gorgeous, we took advantage of the 24hour room service a few times during our stay. We stayed in the adult only block, which was quiet, and perfect for us. We loved it so much that we are coming back in 2021 for 3 weeks this time and we cannot wait to be back in Paradise.
Never been more impressed "Entertainment"
My kids and I wanted to thank Gio, Angie, Edgar, Omar and all the Entertainment Team for making our frist trip to mexico so memorable! We enjoyed all of the activities they put on, and can easily say they were some of the highlights of our trip. A big shut out to Zocalo and the amazing staff Super Mario
Birthday & Christmas celebrations
We were at the resort in December 2019 for birthday and Christmas celebrations!!! Excellent hotel. Great staff. Brilliant food. Lovely family rooms. We would definitely come back to this resort. All 7 of us had the best holiday!