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Hotel overview
The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water. Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must. Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Ratings & reviews
TripAdvisor traveler rating
9184 reviews
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Jun 18, 2025A wonderful stay
A fabulous stay at the Peninsula for our honeymoon. It’s my partners first experience of all inclusive and it’s safe to say it was a fantastic one. The staff are so friendly and work tirelessly to ensure you’re happy and well catered to. The rooms are a little dated but are immaculately clean. You see every element of the team working non stop to keep the hotel and its grounds looking clean and well maintained, and its residents catered for. From the landscapers working in the blistering heat, the gentleman cleaning the tiles on the pool water line, the cleaning staff who seem to pretty much circulate around the communal facilities to ensure they’re always clean and well stocked, the bar staff who are excellent and the wait staff in the restaurant were faultless. Honestly couldn’t have asked for more. I know people have previously mentioned tipping, and we opted to tip throughout but it’s worth remembering that the minimum wage in Mexico is only around £11/$14 USD a day, so tips make it so they can actually afford to live. Extra special thank yous to Yolanda- breakfast service Doris- dinner service Celia- housekeeping Leonardo- poolside bar. Truly incredible team members ❤️. Thank you so much for a wonderful break away.,
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Jun 17, 2025
Great Place and Awesome stuff
We stayed in end of May, and it was amazing. The whole stay started awesome from registration desk and supervisor Ricardo and his attention to details and needs for our family stay and he was able select the best room for our needs and he was so kind and accommodating!!! Thank you from bottom of our heart Ricardo!!!! And another person from registration that was extremely helpful during stay was Nadyanna!!!! Buffet omelet queen Isabella thank you from all of us for delicious omlets everry day!!!! All suff was great from servers and management!!!! Any, Alicia, Max from Japanese restraunt - thank you very much!!! Will be back - this place is my best place to relax!!!!
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Jun 17, 2025
Lovely Resort
Great pools, beach, steakhouse and access to pool parties! The staff was great and the rooms were nice.
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Jun 17, 2025
Great Stay!
I loved the environment, atmosphere hospitality and view! I'm coming back in 3 months. I'm already booked :)
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Jun 17, 2025
Can't find a single flaw - RIU Palace Peninsula - CANCUN
I cannot find a single flaw with this all-inclusive! From the check-in, to the wait staff, to the quality of the food, to the monitoring of the adult-only pool, to housekeeping, who created a "zoo" of towel animals in our room, to the ocean (sargassum free-ish), our 10-night stay was truly glorious! The weather was on our side - we felt like we hit a sweet spot of travel, arriving the day after Memorial Day and leaving the first week of June. On the beach, there is a dock used by Scuba Caribe, which acts as a barrier to the sometimes rough ocean. Walk over to the left of that dock, and the water is placid. Bliss! We stayed in 2201 - Villa Suite Jacuzzi ADULTS ONLY - ground floor - corner unit. We walked out to the adult pool directly in front of us. Our family was 3 doors down. The wait staff was soooo attentive every day. (Be sure to tip for their exceptional and friendly service!) We ate at most of the restaurants, except for the Japanese one, and had delicious meals. The buffet was packed with choices. Cappuccino has dessert treats. The Sports Bar had hamburgers and hot dogs in the afternoon. Admittedly, we are not picky travelers at all. We travel with family and just look forward to "away time". The drinks were delish (Sangria, Mango Tango, Strawberry Daiquiri and Caribbean Orange) were favorites. The "adults-only" pool is recognized by gold wrist bands. Midweek, a group of young people wandered over and set their towels on the chairs in front of us. I was patient with this, UNTIL they turned on their "music" (complete with f-words and n-words). My husband walked up to report this as I used the app to do the same. [In the app, click on "Ask Us What You Need". Click on "Front Desk Services". Scroll all the way down to "Suggestions: Please help us improve" . This was where I reported the "Purple wristbands are in the adult section".] No more than ten minutes went by and a RIU representative came over and told these young people they were in the wrong place. Impressive!!! The same happened a day later and I used the same process to notify the staff and the issue was resolved immediately. LOVED THIS!! Would highly recommend this resort and will likely return.