Wish you were here?
The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water. Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must. Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.
LocationCancun - Beach
General policies & fine print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Maid: Included in vacation price.
Bellman: Included in vacation price.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Ratings & reviews
TripAdvisor traveler rating7965 reviews
Short trip to Cancun
Like always we loved staying here. The only thing is Crystal Restaurant must changed their chef because food was not as good as last November 2022 when we were there. Meat not as tender, fish still excellent but every sauce/soup too sweet
Alondra renova spa
Service was great, everyone who greeted me walking in was nice and helpful. My esthetician was amazing and gentle. The room smelled good and was relaxing. The whole vibe was nice. Will return my next visit.
Roaches, broken things in room, no washcloths and no smiles from the workers
1st day, no friendly greeting from front desk, the 3 people who worked on my reservation took 25 min to check in. No greeting from staff and no welcoming drink, like I get at over 15 Rui's I have visited and this by far is the worst ever. Day 1 went to our room, which was a long walk, looked out on the patio and our view was of a trash land fill, I believe they use to dump trash, flies everywhere and loud machinery, they know what they were doing, because when I called the front desk, they said sure you can change rooms, (so ghetto) had to walk a mile to get to lobby to get room key, boy we were tired from a long day of traveling, the second room was even farthest than the first one, mind you my friend has a bad knee and we made that known. Second room - at night I was in the bathroom that had a broken doorknob that was falling off and you could not close the door, without getting locked in. Also, while in the bathroom, I saw a roach and I killed it and went back to bed, the next morning, I woke to 5 roaches in the bathroom, called the front desk and once again we had to walk a mile to go to front lobby only to have them say that is will take about 6 hrs to get a room. A full day of our vacation lost. We also we had to take a shower with roaches because the water did not go down the drain, so we had roaches to swim around. I did not want to bring foreign roaches back home to my house, so we had to pack and keep our suitcases shut tight. After 6 hrs. we moved to our third room, which was much better and was a lot closer to everything and the elevator. Here are some new inputs, most of staff did not speak English well, so we had to use my phone translator, mind you 80% of guest was not American and only spoke Spanish, so I guess we were the underdogs once again. Secondly no washcloths in the entire hotel, I was told by front desk to use a hand towel, or go to marketplace and buy 1, they even called the store to get a price, really!!!!!! I paid over 1300. to use a hand towel and I was so embarrassed because this was the first time my friend stayed at the Rui, which I bragged about. Entertainment was very good during the day, but at night, not so good, to see a duo sing 2 nights in a row, and they were not good. Pool parties are only 2 days a week and we missed all 2, because of checking in and changing rooms we missed the party bus, the last day we left early to catch a plane and we missed that party. I will give this resort a 2 out of 10. The videos and pictures will air on YouTube next week, 70K viewers. I really disliked my stay, because of the issues and no apologies.
We have just returned from a 10 night stay at the Riu Palace Peninsula. We had a fantastic holiday. This hotel is great. The staff work so hard and cannot do enough for you. Special mention to Marcelo who made sure that we had a steady supply of drinks when we were sunbathing on the private beach. Also to Luis in the Sports Bar who looked after us so well. There was such a great selection of food - we were spoiled for choice. We did particularly like the Buffet. We will be back!
Me and my husband did the spa and it absolutely perfect. Catolima and her partner did a wonderful job. The whole experience was relaxing and easy. The price was a little pricey but wasn’t extremely high.