TripAdvisor traveler ratingbased on 6861 reviews
The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water. Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must. Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel. The RiuLand program takes care of the little members of the family with plenty of amusement activities during the day. Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.
LocationCancun - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policies - Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Maid: Included in vacation price.
Bellman: Included in vacation price.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
Ratings & reviews
TripAdvisor traveler rating6861 reviews
The best hotel!
We stayed at the Riu Palace Peninsula back in February 2020 and had the most amazing time! Rooms were spotless, food was amazing and it had a perfect location. When we arrived we were upgraded which was a lovely surprise and greeted with a bottle of prosecco and chocolate strawberries. There was always entertainment/games to take part in and we absolutely loved the foam party which took place every week. The swimming pools/grounds were always kept immaculate and the inside of the hotel was beautiful. There’s a bus stop right outside the hotel which takes a 5 minute ride into the centre where the bars and clubs are so was perfect for us. There was so much choice for food at all the buffet stations and I can honestly say it all tasted amazing - there was literally something there for everyone. The thing that really made this hotel stand out to us was the staff. A special shoutout to Javier (Sous Chef), Adrian (waiter around the pool area), Concha (waitress at breakfast/lunch) and Freddy (bartender in the theatre at night). They went above and beyond and always made us feel so welcome. Their customer service was outstanding - from always greeting us with a smile, helping us get sun beds together, always remembering our drinks order (without even having to ask), and to letting us try different food, they really did make our stay that bit more special. We really hope to stay at this hotel again as we couldn’t fault it!
March 2019 - Last minute trip!
We have been to Cancun 4+ times in the last five years. We LOVED Riu Palace Peninsula! The views are great, food is superior, and the beach is fantastic. I highly recommend this hotel - and I even own a membership at The Grand at Moon Palace with Palace Resorts and would prefer Riu over them.
What an awesome place!!! Check in isn’t good at all, but once you get to your room you forget about that hassle!! Rooms are kept immaculate!!! Pools were awesome especially the day they had foam party!! Food was excellent from breakfast to dinner,where they made you feel like a celebrity,clapping as we walked in!! Service was outstanding!!!!! Last day we went to Ventura Park and swam with the dolphins!!! We will definitely go there as soon as it’s possible!!! Thanks to a wonderful staff!!!!!
Clean, Fun & Great Food
I've been to RIU twice in Cancun and I have not had one bad experience. Great place. Staff is very friendly, rooms are clean and has gorgeous views. All Inclusive Hotel, different restaurants to choose from and a show almost every night.
Fantastic we loved our time here
This was the first time we visited Cancun and I would definitely return. Arrival: Very warm welcome - we lined up to check in and we were greeted with a nicely chilled glass of orange juice. Very Friendly and very quick check in. Hotel room: When arriving it was my birthday and wedding anniversary and there was a bottle of fizz and chocolate strawberries in the room, a very nice finishing touch. Huge room and very clean there are Optics with various sprits on the wall. Jacuzzis in the main room - its an open plan bathroom which is fine if you are with a loved one but maybe not with a friend. A nice view over the pool, bar and sea. The only point to mention be very careful as the floor is tiled and gets very slippery. Food and drink: The bars are amazing most of the drinks are branded and lots of choice. Restaurant there are a lot to choose from our favourite was the Mexican restaurant. Customer service is always amazing wherever you go. In the main restaurant Armando was star, every day when he saw us he would make sure all of our needs were full filled he even had coffee and water ready for us and would make the time to have a conversation with you.