Wish you were here?

Hotel overview

The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.  Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must.  Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel.  Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property information

Year Built: 2011
Floors: 20
Total rooms: 562

{{title}}

Hotel details

Dining

Dining options are available for this property.
Show more

Amenities

Multiple amenities are available at this hotel.
Show more

Activities

This property offers numerous activities.
Show more

Hotel advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $79.20 per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.

*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*

Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 8984 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    BEAUTIFUL RESORT WITH GREAT STAFF AND DELICIOUS FOOD

    This was our first visit to a RIU hotel - we arrived there with high expectations - which was immediately dashed at the front desk. There was no one offering a Welcome drink or a towel to cool you down. No one was there to take us to our room. We are seniors and we were in a Villa which does not have elevators. We had to fetch our suitcases to the 2nd floor - this service was ABSOLUTELY DISAPPOINTING. The front desk staff were less than welcoming and this is true for every time I approached the front desk. The staff at the rest of the resort were very friendly, attentive and helpful. We had excellent service from Alma at the Breakfast Buffet everyday and Cruz at the Beach. They made our visit very special - so much so that we did not allow the lack of service from the front desk upon our arrival there to ruin our vacation. We have decided to give the RIU brand one more chance to impress us. We usually stay at Sandals, Secrets, Royalton, Iberostar - those chains know how to make their guests feel welcome and special and pampered.

    Feb 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    What a place!

    Lovely stay, we found the room layout a little odd to start with as we had separate beds but we managed. The staff are absolutely fantastic, the food at the buffet is plentiful and fresh - the best restaurants were the Japanese and Italian, we found the steak at the steak house terrible. The best bar by a long way was the beach bar, pool bar was a little to packed most of the day so we spent most of the time on the beach. The beach was lovely, seagrass was cleaned up ever morning. Would definitely stay again although the flight time was a little too long for us. Don't read the bad reviews as they are way off the mark we found

    Feb 13, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great holiday

    Lovely resort, great people. Food was the same buffet food you find at most all inclusive resorts. Drinks were delicious, staff was friendly and helpful. My only complaint was the bed wasn’t very comfortable.

    Feb 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A wonderful stay

    We enjoyed our stay at Peninsula. The food was delicious, and the drinks were plentiful. Our room was always clean, and we had towel designs on our bed nearly every day. We enjoyed the nightly shows and attended the neon and jungle party, which were rockin. We loved the fact that the Ultra Mar ferry dock was just a couple blocks away and we even walked there with our suitcases on our departure to Isla Mujeres to complete our split stay between Cancun and the island. We would definitely return and would recommend this hotel to friends and family.

    Feb 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Riu Palace Peninsula

    Great place to stay - We enjoyed our trip overall - The parties were really awesome joining all RIU resorts together and we may visit this location again - the staffs are working very hard to prepare such a great environment Thank you

    Feb 11, 2025