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Hotel overview

The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water.  Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must.  Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel.  Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property information

Year Built: 2011
Floors: 20
Total rooms: 562


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of $76.00 MXN (approx. $5 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.

*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 8588 reviews
  • 4.0 star tripadvisor rating
    Fantastic hotel and amazing staff. Could do with a night time bar with some music though!

    Fantastic experience at this hotel. Me and my partner, (now fiancée, we got engaged on this trip!!) had the best two weeks. The views from the rooms are fantastic, as shown in the photos! The drinks in the fridge are replenished each day and housekeeping staff work really hard and have such high standards. The only slight downfall was there were not many channels on the tv but you don’t come on holiday to watch tv.. it was just something for the background whilst we got ready to go out in the evening. The staff all around the hotel are so so lovely and cannot do enough to help you! Such polite and helpful staff. We never had issues getting a sun bed, and there were always plenty of umbrellas available (for people like me who sadly burn easily). The swim up bar was a firm favourite for us, I wish we were still there with a cocktail in hand! Staff are consistently cleaning the pools. The only slight negative was that the same music is played around the swim up bar on repeat which can get a little tedious, must drive the staff crazy!! The riu parties are so much fun and you literally just walk next door for them. Just again the music does tend to repeat itself at the events which drives you a bit mad! The food was fantastic. There are lots of options in the buffet restaurant, and the themed restaurants are so lovely. We tried three of them, admittedly you have to get there by around 6.30 to be seated but this was already expected. The steak restaurant is lovely but is not air-conned so we could only tolerate going there once. The only thing we wished this hotel had was a bar with music. If you are a young couple like us, after watching the entertainment show, it would be handy to have a small area where music plays and you can have drinks. We found ourselves bored in the evenings and did often get a taxi to the centre near Coco Bongo. Don’t do this! Get the one dollar bus, we only found out afterwards and spent 30 dollars each way for a 5/10 minute car ride. There is a sports bar but no music plays in there. Would definitely recommend this hotel but if you want somewhere to have a drink at night time, you may be better off in the Riu Cancun which I believe has a club at the hotel. Overall we had a wonderful stay on our first visit in Cancun and even better that we got engaged!! Many thanks to all of the staff- they all deserve every tip they receive!

    Jun 07, 2024
  • 5.0 star tripadvisor rating

    What a great hotel very clean the rooms are amazing.The staff are very friendly and helpful Deigo in the lobby bar is great always smiling. A good choice of pools and plenty of sun beds beach very clean no sea weed just white sand.Food good lots of choice.Entertainment a bit hit and miss some nights better than others.It is safe to go outside the hotel we got the bus to downtown Cancun one dollar each way do not get taxi very expensive

    Jun 05, 2024
  • 5.0 star tripadvisor rating

    Everything was absolutely excellent we were on the 17th flr best view service was amazing Marcelino Alexander and a couple of the young ladies were top service. The only thing is we wished there was more entertainment at our specific hotel for our age group The RIU party was for the younger crowd

    Jun 03, 2024
  • 5.0 star tripadvisor rating
    Awesome AGAIN

    RIU is our "go to" resort for any all inclusive travel. This recent trip to Cancun was no different, as it was our first Cancun visit. RIU quality continues tops in my book. Staff is amazing. Food is awesome on all accounts! RIU Party never disappoints. Everything is so clean at all times. Booking again with a party of about 12 people for a 60th Birthday celebration in July!

    Jun 03, 2024
  • 4.0 star tripadvisor rating
    Great stay in May

    Great and fun resort with friendly staff however the hotel needs some updating and remodeling. The food is good but could be better for the price. Beautiful beach and location!!! Relaxing atmosphere for everyone and fun pool parties next door at their sister hotel. Awesome service from the waiters!

    Jun 03, 2024