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Hotel overview

Located just minutes from the heart of the hotel zone, AAA Four Diamond Iberostar Selection Cancun - All Inclusive is a stunning architectural gem.  Featuring an onsite 18-hole championship golf course, a soothing spa, ten pools, including an infinity pool with swim-up bar and a supervised kid's club - complete with splash park - Iberostar Selection Cancun - All Inclusive offers the ideal setting for every member of the family. Spacious accommodations and an excellent selection of dining options, plus the only convention center in Cancun with ocean views, help ensure your Iberostar Selection Cancun - All Inclusive vacation exceeds every expectation.

Cancún Convention Center
State-of-the-art facilities with renovated installations, meetings rooms of different sizes equipped with top technology.

Location

Cancun - Beach
Cancun International Airport (CUN) : 9 miles

Property information

Accessible rooms: 5
Floors: 3
Total rooms: 426

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Benito Juarez will be charging an Eco Tax of 24.18 Mexico Pesos (approx. $1.26 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory Iberostar Selection Cancun Hotel, has decided to undergo some renovations of Rooms Gran Caribe Room from (7/15/22-10/15/22), Isla & Miramar from (11/15/22-2/7/23) and partial refurbish of Ocean view room (8/22/22-12/9/22). Alternative services for breakfast, lunch and dinner will be provided. The Hotel will remain open for sales, and areas affected will have alternative services provided. Work times are subject to change.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:

 - All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.

- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.

- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 8153 reviews
  • 4.0 star tripadvisor rating
    Meal Portions Need To Be Improved

    My friend and I recently stayed for a week in one of the Garden View Villas. We liked that there was a very nice pool right outside the villa. The room was a nice size, with two queen size beds. I stayed there in 2019 with my husband so I thought it would be a great resort to go back to with my good friend to celebrate our 75th birthdays. We had reservations for all 5 restaurants and ate at the buffet the other two nights. The servings in the restaurants were small, half the size that they were in 2019. We ordered the Prime Rib in the steakhouse which was supposed to be cut and served at our table, but instead of getting that our waiter brought us two steaks that would barely feed a 8 year old, not very good either. Before we finished our meal out came a waiter with the prime rib on a cart for another table. Our salad was actually bigger than the steak. I ordered ribs another night at the American restaurant and my friend ordered the salmon. Both small potions and it was the same with the Italian and Mexican restaurants. Taste was good at those but portions again the size for a child.

    Feb 02, 2023
  • 5.0 star tripadvisor rating
    The Star Prestige team are wonderful!

    Our experience with the club member team was more than excellent. Special thank's to : Alexandr Beleaev / Chief of Star Prestige team Vianney Villalobos / Ambassador Member Experience Star Prestige Ijtai Hernandez / Star Prestige Concierge Josafat Madonado / Star Prestige Concierge You are the best in customer experience. It is certain that you have made a difference in our journey. Thank you again for your dedication.

    Jan 30, 2023
  • 2.0 star tripadvisor rating
    Very underwhelming

    This resort feels old and in desperate need of an upgrade. 2 out of 3 elevators are in service. It appeared that has been the case for quite some time and no sign of work being done. This made for very lengthy waits (+5 minutes) for an elevator only to find it full to capacity. So don’t forget something in your room. Service quite frankly was poor. Staff morale I think was very low and was the cause of the lacking service. As to the food, I’m almost at a loss for words. It was apparent that they were trying to control cost by keeping food quality and selection to the bare minimum. Drinks were very inconsistent, rum was always the cheapest rum. Good luck getting a Captain Morgan with your coke. Not sure how they get away with advertising as having 9 pools. Basically it’s one pool. There is kiddy pool and then the other pools are reserved exclusively for the villas. This resort back in the day (10 years ago) would have been $150/night…. It hurts to pay over $500/night now for this kind of 3 star quality. Ouch. How times have changed.

    Jan 28, 2023
  • 5.0 star tripadvisor rating
    Mike R

    Great stay. The entire Iberostar staff was terrific, from helpful and speedy check-in to house keeping, bar staff at all of the many bars throughout the resort, servers at the many food option locations (food was all very good as well) and especially the Star activities staff that kept us busy and entertained throughout the day. The only negative I would comment on would be the evening entertainment. The resort has a stunning facility but offered little in the line of quality shows and entertainment the likes of which we've experienced at other Iberostar resorts. Perhaps, just bad timing.

    Jan 26, 2023
  • 3.0 star tripadvisor rating
    Not good enough

    There where always extra costs that were not informed at check in or when buying the package. There is one elevator that its not working wich makes you lose a lot of time when going up or down the rooms. Always dirty dishes on the hallways to the rooms.

    Jan 24, 2023