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Hotel overview

Located just minutes from the heart of the hotel zone, AAA Four Diamond Iberostar Selection Cancun - All Inclusive is a stunning architectural gem.  Featuring an onsite 18-hole championship golf course, a soothing spa, ten pools, including an infinity pool with swim-up bar and a supervised kid's club - complete with splash park - Iberostar Selection Cancun - All Inclusive offers the ideal setting for every member of the family. Spacious accommodations and an excellent selection of dining options, plus the only convention center in Cancun with ocean views, help ensure your Iberostar Selection Cancun - All Inclusive vacation exceeds every expectation.

Cancún Convention Center
State-of-the-art facilities with renovated installations, meetings rooms of different sizes equipped with top technology.

Location

Cancun - Beach
Cancun International Airport (CUN) : 9 miles

Property information

Accessible rooms: 5
Floors: 3
Total rooms: 426

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Benito Juarez will be charging an Eco Tax of 24.18 Mexico Pesos (approx. $1.26 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory Iberostar Selection Cancun Hotel, has decided to undergo some renovations of Rooms Gran Caribe Room from (7/15/22-10/15/22), Isla & Miramar from (11/15/22-2/7/23) and partial refurbish of Ocean view room (8/22/22-12/9/22). Alternative services for breakfast, lunch and dinner will be provided. The Hotel will remain open for sales, and areas affected will have alternative services provided. Work times are subject to change.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:

 - All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.

- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.

- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 7901 reviews
  • 5.0 star tripadvisor rating
    Rough start to amazing ending

    Ok ….. we started with a few hiccups on arrival, but after some dialogue with the management we solved everything. And oh man did they go overboard to make sure everything was up to 5 star hotel. Nelson our personal concierge and Miguel the manager they went above and beyond to make this a special trip. From complete frustration to absolutely happy and thankful for the staff and attention to solving all issues. I am truly happy and thankful for the entire company of Iberostar for being customer conscience in all details Definitely recommend to everyone for family trips

    Aug 08, 2022
  • 4.0 star tripadvisor rating
    Good for couples and family.

    1st time in Cancun and we loved it. Everyone was so friendly and helpful. Pools, beach, and entertainment were excellent, bars everywhere and drinks were good. Food was good too. The only downside was the rooms, they need some remodeling, specially the bathrooms. With all being said, we will love to come back.

    Aug 07, 2022
  • 1.0 star tripadvisor rating
    Bad bad bad

    Check in and hotel very terrible. Room very smell of mold and dirty. Buffet lunch and diner completely was nothing to eat and dinner very much left over from lunch. Very old food. Do not come to this hotel. Ratting is not true and that is what we got trap and cheat. We traveled alot in 25y specially in Mexico but this is the worstest experience we got. We group of 35 people and we all disappointed.

    Aug 07, 2022
  • 5.0 star tripadvisor rating
    Family Vacation

    First of all the property is very convenient from airport which is a big plus with all the ongoing construction. Alcoholic drinks, coffee shop and kids club were our favorites and we will probably return because of these three things.

    Aug 07, 2022
  • 5.0 star tripadvisor rating
    Chelsea’s birthday cake

    We were at Ibero Star Cancun for the celebration of my niece’s 30th birthday! We wanted everything to be just right for this significant event. We approached Michael (Hamlet) with our request for a birthday cake. His reply was yes! we can do that! Tell me what you would like. There was no hesitation on his part, and he eased our minds immediately! Realizing that the order had to be placed with a bakery in town, he commissioned Mercedes Silva to provide our cake. Michael acted as our liaison with the bakery, ever patiently forwarding questions about each detail, which resulted in a delicious professional cake for my niece’s birthday. He delivered on his promise to provide us with exactly what we wanted. Five stars to Michael!

    Aug 06, 2022