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Hotel overview
Located just minutes from the heart of the hotel zone, AAA Four Diamond Iberostar Selection Cancun - All Inclusive is a stunning architectural gem. Featuring an onsite 18-hole championship golf course, a soothing spa, ten pools, including an infinity pool with swim-up bar and a supervised kid's club - complete with splash park - Iberostar Selection Cancun - All Inclusive offers the ideal setting for every member of the family. Spacious accommodations and an excellent selection of dining options, plus the only convention center in Cancun with ocean views, help ensure your Iberostar Selection Cancun - All Inclusive vacation exceeds every expectation.
CancĂșn Convention Center
State-of-the-art facilities with renovated installations, meetings rooms of different sizes equipped with top technology.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the studentsâ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the studentsâ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
7300 reviews
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Oct 24, 2021Relaxing trip
Very nice place with good service . Polite staff . Very clean. Good food. All areas were kept clean and organized. Variety of food and drinks. Pools were clean beach is very close and p pole had their wedding there which was nice to see. Overal had very good experience
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Oct 22, 2021Terrible experience
There is no excuse for the lack of customer service and regard for the well being of customers at Iberostar. Hotel refused to be accountable for minor and major mishaps. Cleaning man walked in on myself and a friend without knocking or announcing himself, whilst we were completely naked. Both myself and my companion took a covid test two days prior to departure early in the am. We were informed we would receive the results same day by 5:30pm . Thank goodness we did not wait until the day before we were scheduled to leave to take a test, as we only received the results for one person that evening. By the time 5:30pm arrived, I proceeded to inquire about the other test result at the testing center, however they were closed. I then inquired about the other test thru email and received no response. In addition the test result we did receive had incorrect personal identification information which caused issues with the airline. Taxis provided by the hotel are unreliable. Staff is nice but will pretend they do not understand you when there is an issue that needs to be resolved. Grounds are nice. Service is bad. Rooms are subpar at best. The cover for one of the light switches was falling off, refrigerator didnât get cold, mini-bar consisted of two Dos Equis and a few sodas, air condition wasnât working correctly, and we couldnât even keep the balcony door open because people were constantly smoking in non-smoking rooms. To add to that we got into a car wreck in one of the hotel taxis on the first night and werenât even offered Advil to relieve the severe whiplash and facial bruising that we encountered. To make things worst the hotel staff and management was privy to all of these issues and did absolutely nothing to improve our stay or compensate us for a ruined vacation in any form or fashion. This review sounds outrageous but this horror story is indeed not made up. All in all avoid this hotel at all costs, unless you desire to have the worst vacation of your life.
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Oct 21, 2021
Great vibes
Great hotel and resort! I give it 5 stars because the food is truly good and the staff is friendly and professional. No actual complaints! Variety of activities, sports, pools and spots make the whole difference. Special congrats to entertainmemt staff such as Hector! Cheers !
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Oct 18, 2021
Hope for the Best. Hot disappointment
Beautiful property. We booked the presidential suite and weâre looking for a great week away. The reservation was messed up from the start. We booked for 4 adults and 3 kids. Two days before we arrive they reconfirmed 2 adults and 1 child and 2 babies. Not sure what happened with the other 2 adults. After 2 days of phone calls with no one to answer. we decided maybe we could fix it in person. But sadly no. When we arrived David at the desk was unable to correct it or get anyone above him to come to the lobby. After an hour I paid the higher fee just to get in the room. But the room was fantastic. 3000 sq ft. Large nicely decorated. But when we started to shower there was no NO WATER. What???? No water on the 9th floor. There is one AC unit each for the 2 bedrooms and 1 unit for the common area. One side the AC didnât work at all. So we have finally been in the room for an hour and one side is hot and neither have water. Call the desk and no response. After a while I go downstairs and try to get the hotel manager to talk to. No luck. Finally Miguel the assistant to someone tried to help. Rallied the troops and the found a water pump not working and tried to repair the A/C. Remember this is the Presidential Suite. It seems like there is a lack of maintenance on everything. Then we open the refrigerator and it has a glass partially full of water frozen in the freezer missed by housekeeping. But the bottom drawer of the freezer is frozen in place. Again housekeeping missed it. So within the first 2 hours at the property they have messed up our reservation, put us in a room that had no water, 1 AC unit not working correctly. So on Wednesday they worked on the AC and water. Neither one was fixed. On Thursday they worked on the AC and the water. We did get some hot water part of the day. So progress no change on the AC. Again remember this is the best room in the property. The presidential suite. On Saturday the water was hot and had full pressure. Today they were kind enough to tell me that the two rooms were using different thermostats and I was too STUPID to know how to turn the unit to Auto. But it was fixed because they turned it to auto. Now that means the other 4 days their own staff was to STUPID to know how to set it also. But the Saturday crew was the smartest of all and now it was fixed. Sorry it was not fixed and there was still a 10 degree difference in the two rooms in the same suite. So Miguel tried his best to correct the problems but the building needs maintenance that couldnât be preformed today. If you interested in good service and weâll maintained property this is not the place for you. And the bad thing is I ask for the manager the first day and never has the manager reached out to me. Terry 919-606-5945. I am again asking on Monday for the manager. Who know if that person will respond
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Oct 17, 2021
A MUST STAY IN CANCUN
we had a great experience! the food was excellent, our view was great and the staff was extremely friendly! the vanilla lattes were 10/10! jackie at the gym was extra helpful and excellent service! the bartenders josue and jaime were great! julio at the steakhouse was extremely nice as well! i highly recommend !