Hotel overview
Located just minutes from the heart of the hotel zone, AAA Four Diamond Iberostar Selection Cancun - All Inclusive is a stunning architectural gem. Featuring an onsite 18-hole championship golf course, a soothing spa, ten pools, including an infinity pool with swim-up bar and a supervised kid's club - complete with splash park - Iberostar Selection Cancun - All Inclusive offers the ideal setting for every member of the family. Spacious accommodations and an excellent selection of dining options, plus the only convention center in Cancun with ocean views, help ensure your Iberostar Selection Cancun - All Inclusive vacation exceeds every expectation.
Cancún Convention Center
State-of-the-art facilities with renovated installations, meetings rooms of different sizes equipped with top technology.
Location
Cancun - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - While this hotel strongly discourages spring breakers, it cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, the resort will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY- Iberostar Hotels & Resorts is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
6443 reviews
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Apr 23, 2020WORST HOTEL EXPERIENCE - DO NOT TRUST THEM!
This was the absolute worst hotel experience our family has encountered. We booked a Villa Ocean Front Superior room as we were traveling with two children, and this room provided for enough space to be comfortable. We paid a significant premium for this room, and upon arrival were taken to a tiny room in comparison. When we asked about this, the resort said they were sold out - HOW DO YOU SELL OUT OF A ROOM THAT IS RESERVED? Isn't that the point of a reservation? The hotel was not even apologetic, and after some research on the internet have found out this resort is known for baiting and switching its customers. They agreed to put us in another room, still not comparable to the one booked, and awfully dirty, for two nights and agreed to refund those two nights due to their error. Of course, no refund was ever issued and the hotel has been nothing but difficult ever since. We will not only never return to this particular Iberostar, but would never trust any other Iberostar ever again. They are unethical, and deceitful in their business practices, and their actions will be reported to the appropriate authorities. Travelers beware.
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Apr 16, 2020A lovely beach vacation
Absolutely recommend this beach resort. The staff is super friendly and they are always wanting to help. The rooms are a bit dated, but they are kept very clean. Food across all venues at this property is delicious!
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Apr 01, 2020Mexican beach holiday
My daughter and I stayed here for a week in June. The location was fantastic. Beachfront. We ate in all the restaurants except the American diner. Our favourites were the Japanese,French and the steakhouse. The buffet was also good although we never ate there in the evening. The atmosphere in the lobby bar was great. Serving delicious cocktails . The room we had was in the main hotel but it didn't have a balcony which was disappointing for us. We had friends staying there at the same time in the Star Prestige section. I would definitely recommend upgrading to the Star Prestige section as all those rooms had balconies and were very modern. To sum up it was an excellent hotel and would recommend to anyone.
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Mar 27, 2020
Great family vacation
We stayed at the Iberostar to celebrate my parents' 50th wedding aniversary and we had a great time. The resort is large and located between the airport and downtown Cancun. It was easy to catch a bus in front of the hotel. Restaurants were good, particularly the French restaurant, but the buffet was a little bland. We prefered to have lunch at the mexican restaurant by the beach. The grounds and the rooms are well maintened. Everyone was nice.
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Mar 25, 2020
Excellent Staff!
My vacation was cut short because of COVID-19 border issues, but the time I was able to stay at this hotel was incredible, right when I checked in I was helped by Daniel Sanchez who was so helpful and attentive, he answered all my questions and was very understanding of some personal situation that was going on so he was able to check me in early. Everyone gave outstanding service. The hotel was amazing I will definitely go back in the near future.