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Hotel overview
Location
Puerto MorelosProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
10339 reviews
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Oct 24, 2021Excellent family vacation! Best service!
We just returned from another amazing family vacation at this beautiful resort! We were a group of 8. Everyone had an amazing time and the staff is absolutely the best! They make you feel like royalty, great amenities, entertainment and very clean! Many dining options and top shelf drinks! Can't wait to be back soon!
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Oct 23, 2021You need to ask!!!!!
Hello readers, I made reservations directly with the hotel. Hotel had a promotion. If you book 6 rooms get 7th free which I did, at no time did the rep tell me I needed to fill out a form 30 days prior to stay. That was the main reason I picked this hotel. I paid $1548 for each Room for 5 nights. I called a week before stay to figure out what I needed to do that's when I was told it was 30 day prior!! Honestly don't you think I would have filled out the form!!! I even called AMR and no one could help!! I paid $10,836 DOLLARS US!! They couldn't even honor the promotion or even offer me something.
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Oct 22, 2021
Amazing Resort & Wedding!!
We had our wedding here and it was perfect!! The resort is beautiful, the staff are excellent, food was good and the infinity pool is just the best! Can't say enough good things about it, our wedding was beautiful, the wedding staff and our coordinator specifically, Paulina Basilio Calatayud, were so friendly and accommodating, everything went smooth and I highly recommend it!! Will definitely go back in the future!
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Oct 21, 2021
Wonderful!
Wonderful vacation!!! This resort was wonderful! Their staff is so kind and friendly! If you go make sure you go to the preferred beach and meet Santiago, we feel in love with him! And Eziquil in El Patio, he was the sweetest gentleman! We went back a second time and requested him! If you go to the spa, request Eli, he’s the best!!! Others we loved were Luis in the swim up bar, Clever in the preferred lounge, Irma by the Barefoot grill, and Marco with UVC! It was such a great vacation!
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Oct 21, 2021
Destination Wedding
My husband and I were elated with our choice of resort and how our destination wedding turned out. Our wedding planner Paulina Basilio went above and beyond to turn our vision into reality. All of our guests had an amazing time… and honestly there wasn’t one thing we would have done differently. The food, resort DJ and photographer and resort staff were all phenomenal.