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Southwest Vacations® package travel credit

If you are holding a Southwest Vacations package travel credit, refer to this page at any time to check your balance, learn how to redeem your credit and get other important information about your Southwest Vacations package travel credit.

  • A Southwest Vacations package travel credit is valid on vacation packages or activities purchased through Southwest Vacations.
  • Southwest Vacations package travel credits are not valid for Southwest air fare only purchases and cannot be redeemed through Southwest Airlines directly.
  • Check your Southwest Vacations package travel credit balance below, or for balance and expiration date inquiries call 1-877-729-1815.
  • For assistance with redeeming a Southwest Vacation package travel credit, call 1-800-243-8372.

Terms & conditions for Southwest Vacations package travel credit

General Information

  • A Southwest Vacations package travel credit expires one year from issue date.
  • A Southwest Vacations package travel credit is non-refundable, non-transferrable, and is not replaceable if lost, stolen, or destroyed.
  • A Southwest Vacations package travel credit is VOID if altered or obtained fraudulently.
  • A Southwest Vacations package travel credit is not a credit or debit card and has no implied warranties.
  • Southwest Vacations reserves the right, and holder of the card agrees, that Southwest Vacations may at any time change the terms of the program or contract with another third party to administer the Southwest Vacations package travel credit program.
  • A Southwest Vacations package travel credit may not be resold by any unlicensed vendor under penalty of law; unlawful resale or attempted resale is grounds for seizure and cancellation without compensation.

Redeeming your Southwest Vacations package travel credit

  • Southwest Vacations package travel credits may only be redeemed at www.southwestvacations.com, by calling Southwest Vacations at 1-800-243-8372, or via a travel agent.
  • A Southwest Vacations package travel credit is not valid for the purchase of flights, hotels or rental cars not booked as a package, or Cargo, group tickets, pet fares, Southwest gift cards, Southwest Vacations package travel credits, EarlyBird Check-In®, international baggage fees, or inflight purchases.
  • A Southwest Vacations package travel credit may not be used for domestic oversized and excess baggage, or unaccompanied minor service charge.
  • Each purchase is deducted from the balance of the card. If the package price is greater than the value of the Southwest Vacations package travel credit, the difference may be paid with an additional Southwest Vacations package Travel Credit, a credit card and/or a Southwest Vacations package gift card. If the package price is less than the value of the Southwest Vacations package travel credit, the balance will remain on the card until it is decreased to zero or until the card expiration date, at which time the card will be deactivated.
  • A Southwest Vacations package travel credit will not be redeemed or exchanged for cash, check, or credit except where required by federal or applicable state law.
  • A Southwest Vacations package travel credit redeemed for travel is nonrefundable and non-exchangeable. If travel is not taken, any funds originally associated with a Southwest Vacations package travel credit will be considered used and will not be refunded.