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Customer care

Travel update:

During this pressing time, we ask those of you who are not traveling within the next 72 hours to wait before contacting us to ensure we are prioritizing those with earlier travel dates.  We are proactively reaching out to customers with immediate travel by departure date and are prioritizing these calls.

Please review the list of destinations and hotels that have closed or restricted upcoming arrivals  as a precautionary measure.

Rebook now, recharge later.

Get 125% back in future travel credit for booking and travel through 12/15/2021 or request a refund for the land-portion of your vacation package if you booked prior to 3/20/2020. Learn more about your credit or refund. ​

How can we help?

Southwest Vacations® is dedicated to our customers. We do our best to provide quality customer care each and every day. Use the frequently asked questions below to find the most common questions and answers or feel free to contact us at one of the options listed.

Frequently asked questions



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Existing reservations

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Rapid Rewards®

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Flights and EarlyBird Check-In®

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Promotion codes and deals

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Booking confirmation and travel documents

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Lowest price promise and competitive price matching

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Website errors and e-mail preferences

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Show tickets and vacation package add-ons

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Southwest Vacations Flight Disruption Policy

Contact us

Questions or concerns? You can reach customer care by sending an e-mail to:

For questions after your vacation, e-mail us at:


Before your vacation 1-800-243-8372. If outside the U.S. 1-414-934-3017. Customer care specialists are available:
  • Monday - Friday 8:00 am - 9:00 pm CST
  • Saturday 10:00 am - 6:00 pm CST
  • Sunday 10:00 am - 6:00 pm CST
During your vacation 1-800-775-7105 24-hour traveler assistance.


Southwest Vacations
Attn: Customer Service
8969 N. Port Washington Road
Milwaukee, WI 53217

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