Thank you for choosing Southwest Vacations® for your vacation needs. ALG Vacations Corp. is the tour operator for Southwest Vacations. To ensure that you understand the conditions associated with the purchase of your package, please read the following terms and conditions. All terms and conditions are subject to change at any time at Southwest Vacations' sole discretion and without prior notice.
A. Booking and payments for all package types
Hotel/feature taxes and service fees: Southwest Vacations markets hotels under a "prepaid/merchant" model, where Southwest Vacations collects the full amount of the hotel room from you in advance and manages the payments to the hotel/feature on your behalf. The booking is made by Southwest Vacations on the customer’s behalf and includes two components to the reservation, amounts being paid by Southwest Vacations to the hotel/feature on customer’s behalf as well as compensation for services retained by Southwest Vacations. In connection with facilitating your hotel/feature arrangement, the amount you are charged will include tax recovery charges and service fees. This amount includes an estimate to recover the amount we pay to the hotel/feature related to your reservation for taxes owed by the hotel/feature including, without limitation, sales and use tax, occupancy tax, room, tax, excise tax, value added tax, good and services tax, and/or similar taxes. The amount Southwest Vacations pays to the hotel/feature in connection with your reservation for taxes may vary from the amount we estimate and include in the amount charged to you. The amount charged to you also includes an amount to compensate Southwest Vacations for services in connection with handling your reservation. Southwest Vacations is not the vendor collecting and remitting taxes to the applicable taxing authorities. Hotel/feature suppliers, as vendors, include all applicable taxes in the amount billed to Southwest Vacations and Southwest Vacations pays over such amounts directly to the vendors. Southwest Vacations is not a co-vendor associated with the vendor with whom Southwest Vacations books or reserves customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.
In the event your hotel is supplied by Travelscape LLC, the following terms and conditions apply.
Rental car taxes and service fees: Rates for packages including a rental car do not include state/local taxes, gasoline, optional insurance, Collision Damage Waiver (CDW), under age driver charges if under the age of 25, or airport charges, which are payable directly to the rental car company. Alamo and Dollar rental car drivers must be 21 years of age or older. A valid driver's license and major credit card in driver's name are required.
Uplift: A new monthly payment option is available to finance your vacation with our Pay Monthly option. Uplift, a third party provider, offers affordable payments to fit nicely within your monthly budget. It's a fast and easy way to turn your ideal vacation into a reality. Click here to learn about this monthly payment option.
B. Vacation package terms and conditions
B4. Travel protection options
Travel protection options: Southwest Vacations offers the Southwest Vacations' Travel Protection option. If selected, this option must be purchased and paid for at time of booking for all travelers booked on a reservation. Southwest Vacations’ Travel Protection is nonrefundable once purchased. Coverage consists of two distinct sections:
Penalty Waiver – non-insurance features provided by Southwest Vacations
Travel Insurance - Underwritten by Nationwide Insurance Company
The Post Departure Travel Insurance Benefits are administered by: Trip Mate, Inc.*, (*in CA & UT, dba Trip Mate Insurance Agency) 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-866-389-5378. Non-Insurance Services: are not insurance benefits. One Call 24-Hour Assistance Services are provided by: One Call Worldwide Travel Services Network, Inc. and Global Xpi Medical Records Services are provided by Trip Mate. Benefits on this page are described on a general basis only. There are certain restrictions, exclusions and limitations that apply to all insurance coverages and services. This advertisement does not constitute or form any part of the Plan Description or any other contract of any kind. Plan benefits, limits, and provisions may vary by state jurisdiction.
To obtain your state-specific policy details providing details of the terms, conditions and exclusions, visit http://www.tripmate.com/wpN430S.
B5. Flight Disruption policy
In the event that your flight itinerary has been disrupted by an event that does not qualify as a Force Majeure Event as provided for in the Southwest Airlines Co. Contract of Carriage and as determined by Southwest in its sole discretion (such flight disruption, herein defined as the "Flight Disruption"), you may be eligible for a full or partial refund of your unused accommodation, ground transportation, and activities arrangements booked for the same trip through Southwest Vacations.
Your eligibility to receive a full or partial refund of your unused accommodation, ground transportation, and activities arrangements will be determined in conjunction with the terms and conditions listed herein. Once the Flight Disruption occurs, to receive a full or partial refund of the non-refundable costs you paid for unused accommodation, ground transportation, and activities arrangements, you must submit your refund request to Southwest Vacations Customer care, no later than 90 days after the scheduled departure date, or any payments and deposits shall be forfeited. Your refund request must contain the following information: Customer name, Southwest Airlines confirmation number, Southwest Vacations confirmation number, and original scheduled date of departure.
If you booked a trip through Southwest Vacations, please call Southwest Vacations Customer care at 833-446-7335. Business hours are: Monday - Friday 8:00 am - 9:00 pm CST, Saturday 10:00 am - 6:00 pm CST, Sunday 10:00 am - 6:00 pm CST. Refunds will be processed to the original form of payment.
Rapid Rewards points will only be awarded for the portion of the trip that is paid for and completed by the Customer. Air travel on Southwest Airlines and any cancellations related to such air travel are governed by Southwest Airlines Co. Contract of Carriage. Any add-ons purchased for your trip other than accommodations, activities and/or ground transpiration are not eligible for a refund.
C. Travel documents for all package types
D. Notice of incorporated terms
This notice is part of Southwest Airlines’ Passenger Contract of Carriage. If there is inconsistency between the terms described below and those on the customer's ticket, the incorporated terms of the ticket govern. Air transportation by Southwest Airlines is subject to Southwest Airlines’ Passenger Contract of Carriage, the terms of which are herein incorporated by reference.
Incorporated terms include, but are not restricted to:
E. Responsibilities of Southwest Airlines
Southwest Airlines is responsible only for the air transportation it provides in connection with a package purchase and is not responsible for ground transportation, accommodations, or other activities of the vacation. All passenger air transportation via Southwest Airlines shall be provided under the terms and conditions of Southwest Airlines' Passenger Contract of Carriage. The Contract of Carriage is available for inspection at all Southwest Airlines airport ticket counters or online at Southwest.com.
F. Responsibilities of Southwest Vacations
Southwest Vacations is an independent contractor that arranges travel-related services for individual, tour, and group travel. Southwest Vacations is neither an agent of the Customer nor of those providing travel-related services and does not in any manner directly provide accommodations, transportation, meals, or other travel-related services. Southwest Vacations shall neither be liable for personal injury nor property loss or damage resulting from the acts, omissions, or negligence of any person providing accommodations, transportation, meals, or other travel-related services. Southwest Vacations shall not be liable for any delayed departure, missed carrier connections, substitutions of accommodations, or of common carrier equipment, termination of service, changes in fares and rates, or for cancellation or double booking of reservations or tickets beyond Southwest Vacations’ control and without Southwest Vacations’ prior notice. Southwest Vacations reserves the right to alter the printed itinerary or schedule of any tour or trip as may be necessary with or without notice. Southwest Vacations shall not be responsible for any inconvenience or expense occasioned by such changes. Southwest Vacations reserves the right to decline any Customer at any time for any reason whatsoever.
G. Responsibilities of the passenger
Passengers 18 years of age and older must have a valid, government-issued photo identification. Check-in online, at airline Ticket Counter, Skycap Podium (at select locations), or Departure Gate prior to departure to receive a boarding pass. Minimum check-in time for international travel is at least sixty (60) minutes prior to scheduled departure and at least three (3) hours when departing Aruba. Unless you file any claim you may have with ALG Vacations Corp./Southwest Vacations within ninety (90) days after the termination of your trip, ALG Vacations Corp./Southwest Vacations are released from all further liability.
H. General information
Due to the special nature of package airfares, tickets may only be used for travel on the ticketed itinerary. Any flight/routing changes requested by the traveler/purchaser will require the purchase of new tickets from Southwest Airlines at the applicable fare. Flight times are tentative and subject to change without notice. Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at https://www.transportation.gov/airconsumer/spray.
Important notice regarding passport requirements for international travel: All international travelers must present a valid, non-expired government issued passport upon check-in for an international flight and for U.S. Customs re-entry after air, land, or sea travel. For more information please visit the State Department's consular website www.travel.state.gov or the U.S. Department of Homeland Security’s website www.dhs.gov. Please consult your travel agent or the Destination Consulate for further information. It is the traveler's responsibility to provide proper documentation and to comply with the laws of each country flown from or to, and to contact the appropriate consulate, embassy and/or immigration department for your destinations country for any specific entry requirements and restrictions. Married or divorced customers traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree. Foreign travelers, visit your local consulate for travel requirements (VISA or other written verification).
Any passengers who are denied boarding due to the lack of proper documentation will have their vacation cancelled and their right to a refund will be limited.
Additional Information for passengers traveling to Cuba -The Cuban Assets Control Regulations (“CACR”) administered by the Office of Foreign Assets Control of the U.S. Department of Treasury (“OFAC”) authorizes only certain categories of travelers for travel to Cuba. When you book your vacation, you will be asked to certify the reason for your visit. See more details under the Cuba Travel Certification within the checkout process. In addition, you have an obligation to maintain required records regarding your travel for five (5) years. All visitors are required to have health insurance that is accepted in Cuba. The cost of this coverage is included in your air ticket. All customers will need to obtain a Cuban tourist card (entry permit) or Cuban visa before travel. The cost of this documentation is not included in your price. Please see the U.S. Department of the Treasury's OFAC FAQ page for more information.
Important notice: Southwest Vacations occasionally enters into contracts with hotels and air, land, or water transportation companies, but all such entities are owned and operated by independent contractors. Southwest Vacations is not responsible for any negligent or willful act, omission or failure to act on the part of any such entity or its employees, or of any other third party beyond its direct control. The Southwest Vacations name and logo may appear on posted or hand-held signs at your hotel, at the airport of your departure or destination, in vans, buses, coaches, or elsewhere during your vacation. This use of the Southwest Vacations name and logo is solely intended to help you identify persons or entities who might provide services to you during your trip, but does not indicate, and should not be understood by you to indicate that Southwest Vacations owns, controls or operates any entity displaying such a sign or that Southwest Vacations employs or controls any person holding or displaying such a sign.
It is agreed by and between passenger and Southwest Vacations that all disputes and matters whatsoever arising under or in connection with or incident to the responsibilities of ALG Vacations Corp. shall be litigated, if at all, in and before a court located in the State of Pennsylvania, Court of Common Pleas of Delaware County, U.S.A., to the exclusion of the courts of any other state or country. ALG Vacations Corp., Southwest Vacations, 8969 N. Port Washington Rd., Milwaukee, WI 53217.
SOUTHWEST AIRLINES RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR SOUTHWEST AIRLINES’ TARIFFS, RULES, OR REGULATIONS .