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Customer care

How can we help?

Southwest Vacations® is dedicated to our customers. We do our best to provide quality customer care each and every day. Use the frequently asked questions below to find the most common questions and answers or feel free to contact us at one of the options listed.

Frequently asked questions



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Existing reservations

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Rapid Rewards®

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Flights and EarlyBird Check-In®

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Promotion codes and deals

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Booking confirmation and travel documents

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Lowest price promise and competitive price matching

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Website errors and e-mail preferences

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Show tickets and vacation package add-ons

Contact us

Questions or concerns? You can reach customer care by sending an e-mail to:

For questions after your vacation, e-mail us at:


Before your vacation 1-800-243-8372. If outside the U.S. 1-414-934-3017. Customer care specialists are available:
  • Monday - Friday 8:00 am - 9:00 pm CST
  • Saturday 10:00 am - 6:00 pm CST
  • Sunday 10:00 am - 6:00 pm CST
During your vacation 1-800-775-7105 24-hour traveler assistance.


Southwest Vacations
Attn: Customer Service
8969 N. Port Washington Road
Milwaukee, WI 53217

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