Call: Before your vacation: 1-800-243-8372. If outside the U.S. 1-414-934-3017. Customer care specialists are available:
During your vacation: 1-800-775-7105 for 24-hour traveler assistance.
Write: Southwest Vacations, Attn: Customer Service, 8969 N. Port Washington Road, Milwaukee, WI 53217
How do I apply for a loan through Uplift?
Shop for your travel dates and details like you normally would, and then select Uplift Pay Monthly as your payment method at checkout. You’ll need to provide some basic information like your mobile number and the last four digits of your social security number to apply. Once you’re approved, finish checking out and you’re done.
How is my loan offer determined?
Uplift takes a number of factors into account, including your credit information, trip details, and more.
How do I make payments?
You can make payments by visiting pay.Uplift.com and clicking the Loans tab. Once on the Loans page, click the Make a Payment button.
Can I travel before paying off my trip?
Yes! You do need to allow a few days between booking and your departure date for your loan to process. Other than that, you are free to travel even before the loan is paid off.
What if I need to cancel my vacation package?
You may cancel your vacation online or by calling our customer care center. To cancel online, access your booked reservation by visiting the retrieve a reservation page. Follow the instructions to cancel your reservation. If cancelling a reservation your right to a refund is limited, so be sure to read our terms and conditions for information on our cancellation policies. You must submit a refund request form after you cancel your reservation for refund consideration. Customers who cancel online will have access to an online refund request form upon cancellation confirmation. You may also e-mail your refund request to firstname.lastname@example.org or fax it to: Refunds, 414-934-1239. For further assistance with cancelling a reservation, call our customer care center at 1-800-243-8372 during our regular operating hours.
How do I make changes to my vacation package reservation?
To make changes to your reservation, please call our customer care center at 1-800-243-8372 during our regular operating hours. Please note that changes cannot be made less than one day prior to departure. Changes made more than one day prior to your departure date will be subject to the current price, and any applicable hotel or other supplier charges. Read our terms and conditions for information on our revision policies.
How do I add show tickets and other activities to my vacation package?
If you have already booked your vacation package, but would like to add show tickets to your existing reservation, simply call customer care and we would be glad to help you add show tickets or other activities to your reservation.
How do I use my Rapid Rewards points to book a package?
The Rapid Rewards program is managed by Southwest Airlines®. Although you will earn points by purchasing a vacation package, you are not able to use your points towards the purchase price. Rewards points can only be redeemed directly with Southwest Airlines. Please visit www.southwest.com for details or call 1-800-435-9792.
I forgot to add my Rapid Rewards number on my past vacation. How do I receive points on a past vacation?
You can request credit for past travel for up to 12 months after your flight. To request Rapid Rewards credit for a past domestic vacation, log into your Rapid Rewards account on www.southwest.com and choose the add past flight points option. You must provide your airline confirmation from your original reservation. After verification of your flight information (approximately three to five days), points will be deposited into your account. To request Rapid Rewards credit for a past international vacation, send an e-mail to email@example.com. You must provide the original reservation number, as well as the names and Rapid Rewards number for all passengers on the reservation (as applicable). After verification of your flight information (approximately seven to ten days), points will be deposited into your account.
Do I have an assigned seat on my flights?
Southwest Airlines does not have assigned seats, so you can choose your seat when you board the plane. You will be assigned a boarding position based on your check-in time. The earlier you check-in, within 24 hours of your flight, the earlier you get to board.
How do I check on my flight status?
Check your flight status online at www.southwest.com or by calling Southwest Airlines at 1-800-435-9792.
Can I check-in online for the flight portion of my vacation package?
For domestic vacation packages, you may check-in online at www.southwest.com or on a mobile device beginning 24 hours in advance of departure. If you wish to use the EarlyBird Check-In option, you may purchase it through Southwest Airlines directly by visiting www.southwest.com/earlybird or when you purchase your vacation package on Southwestvacations.com.
How do I book a flight only?
To book flights only, please visit www.southwest.com or call Southwest Airlines at 1-800-435-9792 for assistance.
How do I book a one way flight?
Southwest Vacations offers roundtrip air fare on our air inclusive packages. One way flights are only available for purchase through Southwest Airlines. Please visit please visit www.southwest.com or call Southwest Airlines at 1-800-435-9792 for assistance.
How do I use my Southwest Airlines Travel Funds to book a package?
Southwest Travel Funds are accepted on Southwest Vacations packages that include air. Funds must be applied at time of initial booking by selecting "Southwest Travel Funds" as your payment type. Please verify with all travelers if they have Southwest travel funds to utilize as payment for this reservation, as those cannot be applied after the booking is confirmed.
What are the benefits of EarlyBird Check-In?
By purchasing EarlyBird Check-In with your vacation package, you will receive automatic check-in with a confirmed boarding position 36 hours before flight departure, a guaranteed better boarding position, a better seat selection, and earlier access to overhead bins.
How do I purchase EarlyBird Check-In on a vacation package?
You can select EarlyBird Check-In during the checkout process on www.southwestvacations.com. Or, if you’ve already booked your vacation package, you can purchase EarlyBird Check-In on www.southwest.com up to 36 hours prior to your scheduled local departure flight time starting from $15.00 per person each way (fee is subject to change at any time). You will need your airline confirmation number located on your itinerary and e-travel documents in the flight details section.
How do I know my reservation is confirmed?
Your reservation is confirmed if a confirmation number appears at the top of the reservation confirmation screen, after you click complete booking. It may take several minutes for the reservation confirmation screen to appear. While processing, do not stop the transaction or hit the back button as that may result in multiple charges on your credit card. After you confirm the reservation, you will automatically receive an e-mail confirmation.
How can I get a copy of my reservation confirmation or itinerary?
When you confirm an online reservation, we automatically send you an e-mail confirmation to the e-mail address you entered during the checkout process. If you did not receive that e-mail, or if you require another copy of your itinerary, you may retrieve your reservation online by logging into your account. Alternatively, contact our customer care center at 1-800-243-8372 or at firstname.lastname@example.org and provide your reservation number.
When will I receive my travel documents and what is included with them?
E-travel documents will be sent electronically to the e-mail address provided for the first traveler on the record within 48-hours of completing your vacation package purchase. Your e-travel documents will include your airline and hotel confirmation numbers and your itinerary. If you purchased add-on options that require a voucher, those will also be included on your e-travel documents and can be printed and presented to each applicable supplier.
I was in the middle of confirming a reservation when my computer froze. What should I do now?
Even if the reservation confirmation screen did not appear before you were disconnected, our system may have already completed your reservation. Please contact our customer care center at 1-800-243-8372 to verify whether the reservation transaction was completed.