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Hotel overview
Location
Montego Bay-BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers
are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth
between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
10002 reviews
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Apr 22, 2025Top Class Luxury and Service
We just returned from celebrating my husband's 50th birthday at JOIA! We couldn't have asked for a better vacation. The beautiful accommodations were only bested by the amazing staff! From our intake with concierge Gregory to our butlers Gary, Kadeen, and Rohan. They were so attentive and on point for anything and everything we needed. Ms. Sharon made sure our room was spotless and we were never without the essentials. It was great talking with them daily sharing their insights on Jamaica and the best way to experience the island. For an all inclusive, the food was above expectations. I especially love that I was able to get authentic Jamaican food daily from breakfast to dinner. The drinks were strong and delicious. There were always plenty of beach and pool chairs for lounging and we didn't need to rush out super early to secure one. The daily pool entertainment was great, but also didn't disturb you if you slept in. Overall, it was a 10 out of 10!
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Apr 22, 2025
Iberostar Grand (JOIA) is still home !!
It's the people that makes this hotel GREAT! I've been visiting Iberostar Grand (now JOIA) for 14 years annually and recently semi-annually. Things have changed under JOIA and not necessarily for the better. The facility is still well maintained and the people work very hard to keep it that way. This will be a short review this time as I've written my pros and cons on this change previously. The one thing I truly wish they would address is going back to MAKING RESERVATIONS AT SPECIALTY RESTAURANTS. Once again, we went to dinner and was unable to get into our desired restaurant at 6:30pm so had to find an alternate dinner option. This happens more often than not and really is very upsetting. Also I wish they would go back to providing STRAWS for drinks. Try drinking a pina colada or another similar drink with no straw. There's nothing lady-like about it. I've even seen people using a spoon (not provided by bar) for these kind of drinks. They say its environmental but this stinks!!! Now I can't leave a review without shout-outs to all the many people that make JOIA GREAT. I'm going to forget some but I'll get most... FRONT DESK...Barrington, Tyresha, Verona, Felicia GUEST SERVICES..Basseine, Romell, Nadika... BUTLERS...Taneil (Mgr), Alain, Christopher, Andre, Rohan, Chang, Devon, Okiene, Kadean provide service with a smile ... MGMT PROVIDE DINING EXCELLENCE...Stephen (Italian); Jerry (Buffet); Dovia, Judy...both recently promoted. They're everywhere. BARS.. Kacyan,(Mgr) Clive, Kerry, Shevaughn, Gary, DRINK HOSTESSES--BEACH AND LOBBY...Amanda, Alexia, Shaq, Trishone, Tyanna, BELLMAN..William Love STAR FRIENDS Smiley, Bubbles, (the BEST).. Adrick, Kyash, Trini,(newbies) BEACH NEEDS...Theolyn, Aniskha, Sade, Seon, Paul, Akeem. SPA..Janelle best massage ever These are just a few of the many dedicated employees that work so very hard to provide excellent service to JOIA guests. Lastly, I must apologize to those whose names I missed. Charge it to my mind and not my heart. Love you all!!!!
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Apr 21, 2025
Wonderful Trip- Living in Paradise
My husband and I traveled to Montego Bay to attend a wedding (first time in Jamaica). We stayed at the Iberostar Grand Rose Hall. From the time we arrived, received the friendliest greetings!! The staff, food, ambience, ocean views from our room and service were excellent!!!! We had the privilege of having Mr. Alain and Mr. Andre assist us with their butler services during the trip! They were personable, knowledgeable, trustworthy, and made sure we were comfortable and taken care of at ALL TIMES- we wanted for nothing! Can’t wait to return!
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Apr 21, 2025
Great experience at Joia
The service was amazing. We were checked on regularly by staff. Our room was kept throughout the day and the food was great. Our butlers Alain and Andre made our experience wonderful. The buffet was my favorite option when i got hungry. Their steakhouse was an excellent option as well. Their hibachi and italian was ok but worth trying.
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Apr 20, 2025
Come To This Resort!!
This was our second time visiting Joia Iberostar Rose Hall! The service , the way they pay attention to detail is phenomenal! The staff did not disappoint. We were blessed to have Valentine and Christopher and the way they pay attention to detail especially in accommodations for my wife and I. Running bath water, decorating our room, just above and beyond the call of duty! We loved it so much we actually became members this time ! Highly recommended!!