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Hotel overview
In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included, It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it.
Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited Access and round transportation to our Parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, and Xenotes.
XCARET XAILING
In addition, All-Fun Inclusive of Hotel Xcaret México, includes round-trip transportation to the Embarcadero Isla Mujeres por Xcaret in the Cancun Hotel Zone and the ferry ride to Isla Mujeres with Xcaret Xailing, Enjoy this beautiful Caribbean Island.
Catamarán Isla Mujeres Monday - Wednesday - Friday – Sunday.
Cozumel Tuesday- Thursday - Saturday
Location
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
14501 reviews
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Jul 28, 2025Amazing Xcaret hotel and parks
I stayed for 2 nights wished I booked for longer The hotel is amazing you need to stay at least a week to appreciate it but you still won’t have time to explore the whole hotel that’s how big it is. All inclusive is a must as the parks and food and drink makes it worth it. Staff are so friendly and welcoming Xcaret hotel and parks is must when you come to Mexico. The Mexican people are amazing this is the best place in the world I have visited this was my my fifth visit hopefully I will visit again and stay much longer at the Xcaret hotel.
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Jul 28, 2025We were close to the restaurants in South Beach.
My husband and I stayed here, and Laura treated us very well. We were close to the restaurants in South Beach. Highly recommended.
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Jul 28, 2025
Paradise in earth for me
5 one of the best hotels I ever stayed. Food 10 rooms 10 park10 for me was paradise in earth I love it so much I became a member I plan to be almost every year with my teenagers I can me relaxing wild they are in the parks having fun. To be honest if the group Xcaret sells home I would buy one in a heart beat
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Jul 27, 2025
The best of the best
Good food, excellent transportation, excellent service specially Gabriela Ayerdi was a lots of help in our trip very respectful and there for us all the time only one problem with jacuzzi smell
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Jul 25, 2025
A Phenomenal Family Vacation
I had never heard of Hotel Xcaret in Mexico until I booked our trip. At the time, I didn’t even know how to pronounce “Xcaret,” let alone understand what the parks were all about. I was simply searching for an all-inclusive resort in Mexico that offered more than just beach and pool time for our kids — and this place seemed promising. It ended up exceeding my expectations by 1,000 percent. Initially, I was a bit concerned when I didn’t hear back from customer service via email about booking activities. What I didn’t realize was that the resort had just opened 900 new rooms and several new restaurants that same month. Thankfully, I was eventually able to reach guest services by phone and booked one excursion to Xel-Há and a dinner reservation — figuring the buffet options would work well for our family anyway. I arrived with minimal knowledge and fairly low expectations, but from the moment we landed in Cancun, I was blown away. The level of service, hospitality, and organization was remarkable — from airport check-in and the bus ride to the resort, to hotel check-in and settling into our room, everything was seamless. We were lucky to have a wonderful concierge, Roxanne, who sat down with us to help plan our week and finalize our itinerary, instantly putting our minds at ease. We ended up doing four parks in four days — a lot, but the kids were in heaven. Transportation to and from the parks was incredibly efficient; we never waited more than a minute for a bus. The food at every restaurant impressed us, and the staff’s kindness and attention to detail went far beyond what we expected. If we had one regret, it’s that we didn’t have more time to explore the hotel itself, or visit all of the parks! We discovered the photo package midway through our stay and wished we had taken more time to capture memories (this was an incredible added benefit for visitors) — but we were constantly on the go. Our room was beautiful, and we loved seeing iguanas, monkeys, and other wildlife right outside. We didn’t get a chance to try room service (though it seemed to be a hit with others in our wing), or ride the boats, relax by the ocean, or swim in the river at the resort. Bottom line: families will never run out of things to do here. It was an unforgettable experience, and we can’t wait to return.