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Hotel overview
This is a Beachfront All-inclusive Resort with 910 lavish suites including 124 Swim-up Suites with direct access to the pool | 334 The Reserve Suites and four Presidential Suites | New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment
Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.
The Reserve at Paradisus by Melia Playa del Carmen
An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.
PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults, Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.
Location
Playa del Carmen - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16720 reviews
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Apr 23, 2025Amazing!
We had an experience well beyond what we could have ever imagined. Upon arrival we met our amazing concierge Miriam Ortiz, and we will be requesting her for our futures visits. Our swim-up suite was beyond our expectations and were greeted with an anniversary surprise. Miriam handled everything with ease, from planning our dinners, our surprise romantic dinner, evening activities, spa treatments, cenotes experience, complimentary wine tasting, and transportation. We had a last minute request during our stay to travel to Isla Mujeres and Miriam arranged it flawlessly. When we returned to our room we had another beautiful and well-thought surprise in our room. I cannot say enough about the attention that was given to every detail of our stay. The food was incredible! From the amazing lattes at the Nespresso Cafe, the delicious food and wonderful service at Hadar, quite possibly the best steak I’ve ever eaten at Sal, the members party(again Miriam worked magic and secured us a table unexpectedly) with all the courses and entertainment were beyond what we could have imagined. We stayed in the Reserve Junior Swim-Up Suite and I can honestly say our bed was incredibly comfortable, the turn down service has probably spoiled us for life, the double rainfall walk in shower was luxurious, and the amenities were top notch. We had easy access to multiple pools including the one directly off our balcony. We were lucky enough to be visited by coati, raccoons, and sweet gatos during our visit which was an unexpected treat. I’m not the kind of person to leave a lengthy review, but I can’t say enough great things about this place or Miriam. P.S. they are also doggo friendly and have a beautiful dog park area!
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Apr 20, 2025
GABRIELA IN CELSIUS POOL BAR ROCKS!!
Great week away, we never left the resort which is unusual for us and we didn't want for anything. The room was great in family concierge with access from the room to the pool. The only drawback in the room as there were 5 of us was the sofa bed mattress was rather uncomfortable. However the restaraunts and staff around the resort were amazing, friendly and nothing was too much trouble. GABRIELA in Celsius pool area we are looking at you! All afternoon delivering us delicious food and drinks direct to our poolside often adding in a water to the beer order on the hotter days. Absolutely lovely lady and true professional. A credit to the hotel. The aquazone is great as are the beach areas. Lots of great places to stop off and look at and the kids club was excellent when we had a night off to have a date. The kanna bar is great as is the blue agave and the lunchbox. We would definitely visit again
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Apr 20, 2025Beautiful hotel; however, there are raccoons, cats, and coatis
The hotel overall and rooms were beautiful and well maintained. The hotel staff was courteous and always pleasant. The food at the Lunch Box and Bana were our favorite. The drinks were okay. The resort is very family friendly. Our kids loved the water park and pool area. The pool is not as big as other paradisus hotel locations but decent. The beach is clean and a great place to lounge. One surprise for us as a family was the number of cats, raccoons, and coatis that were roaming around, even at restaurants that were not closed in.
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Apr 19, 2025Not five star on balance
Service was really mixed (and we were regularly tipping staff!). Food at speciality restaurants was very good, but the buffet was not great- habit of trying to produce over complicated items with result that food tended to be low quality. Would encourage them to focus on quality produce and keeping things simple. Also if you are attending with teenage family I would avoid this hotel- it’s more for young families or the adult only areas for adults, lacks an in between experience.
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Apr 19, 2025Overcharged $1400 and can’t get a response
They charged me double for my room due to confusion at the front desk. I thought I had resolved the issue when on site. But the refund wasn’t processed (about $1,400 USD) and now they will not respond to me to process my refund. I’ve tried emailing and calling them.