Wish you were here?
In the heart of the Village at Winter Park, the Zephyr Mountain Lodge is the premier lodging in the new pedestrian village for Winter Park Resort. Located steps away from the Zephyr Express Lift, the lodge not only offers post card views of the Rocky Mountains, but also offers many on-site shops at the plaza level. Beautifully appointed condominiums welcome you to gather by the fire and warm up to your Colorado vacation.
LocationWinter Park - Slopeside
General policies & fine print
Length of stay policy:
Minimim night stay restrictions may apply.
Major credit card required for deposit at check-in
Room taxes and resort fee included in price.
- Early Departure Penalty: 100% of balance due Applies: Sunday - Saturday 01Nov12 - 31Dec50
- No Show Penalty: 100% of balance due Applies: Sunday - Saturday 01Nov12 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating370 reviews
LOCATION PERFECT - AND THAT'S ABOUT IT
I'll start with the positives: 1. Perfect location 2. The unit itself (2319) was acceptable and we really enjoyed the fireplace. 3. Smooth check-in process and prompt responses from the owner on all questions Unfortunately the list of positives ends there. I was very disappointed in the lack of amenities offered. No room service (even garbage pick or old towel removal). I was incredibly upset about the closure of fitness rooms and hot tubs. I was fully aware of this before coming on the trip, but upon arriving and seeing how limited other activities or dining was available at the base, I wish the HOA would have put more of an effort in to open these safely. Simply setting reservations would have done the trick.Other resorts and hotels managed to do this, I do not know why Zephyr couldn't figure it out. And finally, the thing that made me incredibly irate and is why I would never stay again, is the parking costs. It was advertised on the website that the parking was $18/day and I was prepared for that. I was NOT prepared for the INSANE rules that were associated with coming and going. The price was always more than expected when we left and never seemed to align the the "rules" that were complicated in and of itself. The fact that you pay each time you come and go is unheard of! The base village only has so many offerings and you can't walk into town so it's IMPOSSIBLE to not have to leave. I can't express enough how upset I was and felt taken advantage of and misled we were with the parking cost.
Decent but not worth the money
Having traveled around the globe I had high expectations for this place. Unfortunately, while it was nice and perfectly located, the quality was subpar. We had loosely fitting electrical sockets, burned out light bulbs, no extra linen (given we had a party of four) and the sofa bed was designed by a torture freak (boys felt better sleeping on the floor). The staff was nice but our few attempts at asking for directions was extremely frustrating. Google proved to be much more reliable. Wifi was ok but up and down our whole stay. You cannot beat it for proximity though as you can crawl out onto the slopes and into stores in minutes.
Do not book 1709 slopeside with Karyn Cole
She posted the place to sleep 8 on Expedia. The place has 2 beds and a you can feel the spring sofa bed. So best sleep 5. The view is great to the gondola. But nothing magnificent. Worst part, parking is $2/hr or $18/day if you never move your car. Guess what, there was no shampoo and a 30ml shower gel enough for two shower by one individual. I have stayed in many many hotels and condos in the mountain, and this one is inadequate to minimum requirement. Book other units that is managed by Winter Park.
The WiFi is awful. Apparently they have tried for years to have their in house non-talent manage things and the result is inexcusable. Don’t plan on doing anything that requires connectivity and a stable internet connection.
Absolutely the Worst!
Sadly, our experiences with this hotel were without a doubt the worst we’ve ever had. I encourage you to read my other reviews to see if I am being fair. BTW—-this hotel typically responds that issues with a condo rests with the owner’s management company, in other words the hotel always passes the buck. First the positive.....you are within walking distance, maybe 100 yards, to the Gondola. That’s about it. Now the negatives.... We booked the room in August, 2019, for a February, 2020, holiday. We asked for a high floor and a room with a balcony view of the mountain. We ended up on the 3rd floor with a view of the main walkway in the village. We asked for a room change and the and manager on duty became angry with us saying we should be happy with our room! Seriously, you can’t make this stuff up. When the shuttle dropped us off there was no hotel staff to assist it’s bags and skies, in fact there were no dollies to load baggage on. This was clue #1 that somewhat was wrong. The room’s kitchen included 19 drawers and cabinets, 10 of which were empty. One drawer had only one pot holder, no other to be found. Another drawer had an extension cord, for what who knows. Two coffee cups had stains as did a number of plates and silverware. Really—-no one checks to make sure all is clean! There was no baking sheet for the oven. There was no pitcher for water or hot drinks. And the list of missing items can go on and on. In other words, the kitchen was not properly stocked with BASIC items. The hotel does not provide staff to clean the rooms —- we could not find this written anywhere. So beware—-you make your beds and good luck in getting towels. As I already noted the on site manager was really unpleasant. Her staff was obviously afraid of her as they wouldn’t make any decisions without her approval. On three separate occasions they gave us incorrect information including where to get a bus to the town, how to get a late check out (we asked to check out 45 minutes later then the posted time), and how to get replacement plastic bags for the garbage in our kitchen (they told us we had to buy them at a convenience store, which was not true as they in fact have them at the front desk. There are many other issues but these are the main ones. You should know that we ended up leaving two days early because the hotel was so bad. I understand that others really like this hotel. Just beware that this is not the case for all people. We will not return to this hotel as I am sure there are better, honest options out there for you.