TripAdvisor traveler ratingbased on 367 reviews
In the heart of the Village at Winter Park, the Zephyr Mountain Lodge is the premier lodging in the new pedestrian village for Winter Park Resort. Located steps away from the Zephyr Express Lift, the lodge not only offers post card views of the Rocky Mountains, but also offers many on-site shops at the plaza level. Beautifully appointed condominiums welcome you to gather by the fire and warm up to your Colorado vacation.
LocationWinter Park - Slopeside
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General policies & fine print
Length of stay policy:
Minimim night stay restrictions may apply.
Major credit card required for deposit at check-in
Room taxes and resort fee included in price.
- Early Departure Penalty: 100% of balance due Applies: Sunday - Saturday 01Nov12 - 31Dec50
- No Show Penalty: 100% of balance due Applies: Sunday - Saturday 01Nov12 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating367 reviews
The WiFi is awful. Apparently they have tried for years to have their in house non-talent manage things and the result is inexcusable. Don’t plan on doing anything that requires connectivity and a stable internet connection.
Absolutely the Worst!
Sadly, our experiences with this hotel were without a doubt the worst we’ve ever had. I encourage you to read my other reviews to see if I am being fair. BTW—-this hotel typically responds that issues with a condo rests with the owner’s management company, in other words the hotel always passes the buck. First the positive.....you are within walking distance, maybe 100 yards, to the Gondola. That’s about it. Now the negatives.... We booked the room in August, 2019, for a February, 2020, holiday. We asked for a high floor and a room with a balcony view of the mountain. We ended up on the 3rd floor with a view of the main walkway in the village. We asked for a room change and the and manager on duty became angry with us saying we should be happy with our room! Seriously, you can’t make this stuff up. When the shuttle dropped us off there was no hotel staff to assist it’s bags and skies, in fact there were no dollies to load baggage on. This was clue #1 that somewhat was wrong. The room’s kitchen included 19 drawers and cabinets, 10 of which were empty. One drawer had only one pot holder, no other to be found. Another drawer had an extension cord, for what who knows. Two coffee cups had stains as did a number of plates and silverware. Really—-no one checks to make sure all is clean! There was no baking sheet for the oven. There was no pitcher for water or hot drinks. And the list of missing items can go on and on. In other words, the kitchen was not properly stocked with BASIC items. The hotel does not provide staff to clean the rooms —- we could not find this written anywhere. So beware—-you make your beds and good luck in getting towels. As I already noted the on site manager was really unpleasant. Her staff was obviously afraid of her as they wouldn’t make any decisions without her approval. On three separate occasions they gave us incorrect information including where to get a bus to the town, how to get a late check out (we asked to check out 45 minutes later then the posted time), and how to get replacement plastic bags for the garbage in our kitchen (they told us we had to buy them at a convenience store, which was not true as they in fact have them at the front desk. There are many other issues but these are the main ones. You should know that we ended up leaving two days early because the hotel was so bad. I understand that others really like this hotel. Just beware that this is not the case for all people. We will not return to this hotel as I am sure there are better, honest options out there for you.
Stayed at the slope side condos at the Zephyr Mountain Lodge and it was awesome as always. Clean condo with everything you possibly need. The view from the balcony is amazing. The Village is also an excellent place to hang out and eat. My family had an excellent time. Thanks
Not as described!
Purchased gold package and the furniture was cheap and damaged. No triple sheets, cheap 7-11 toilet paper, less starch on the bath towels would be nice unless they are meant to exfoliate. I reserved two nights but we were unable to sleep on the horrible sleeper sofa. Gave up the second night with no chance of a refund and returned to Golden Hotel for some sleep. The room was clean and the resort staff were excellent and very apologetic even though they don’t really do anything but check you in. Would not recommend if you plan to stay in comfort.
I dont know, I dont care attidue
We had a group of four adults staying at the Zephyr Mountain Lodge in a 2 bedroom 2 bath unit. The location of the hotel is excellent right at the base of the mountain and the mountain village. The hotel is not ski in, ski out. You need to walk a short distance to get to the gondola. The units are not made for 4 adults. This unit would of been perfect for a family with 2 small children, not 4 adults. The master bedroom and bath are very nice, the second bedroom was small and had very, very little place to store our things. The second bathroom had a pedestal sink so no countertop, we had almost zero space to place any of our toiletries. We needed to call the front desk several times for issues in our room and every time we called we got a poor attitude and no help. We needed to tell whoever answered what needed to be done. On our third night there we came home from a long day of skiing to find out that we had no water. Called the front desk and again got a poor response and they had no clue what was going on and no eta as to when we would have water. They offered no help at all and didn't seem to care. They didn't even offer us a water bottle. We asked to speak to the manager but she wasn't even there. We needed extra towels and again called the front desk, we could get the towels but they were going to charge us $47.00, after a heated conversation we finally received some towels. Needless to say we will never stay at this property again.