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2016 reviews
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May 28, 2025Awesome
The resort was so awesome the lady at concierge was so helpful and thoughtful. Lydia was nice also. Everything was great comfortable beds and pillows. Nice and clean awesome balcony view. I really loved everything no complaints I would recommend.
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May 21, 2025Disappointed
We stayed here because we booked a preview of the time share program. The first thing we saw when we arrived was a woman on a bench next to the entrance smoking a joint. Not a comforting sight. The hotel staff were professional and friendly and the hotel was clean and well maintained. The room itself was clean but bare bones. The coffee pot was on top of the dresser from the 1990’s and not plugged in. The plug was behind the dresser, so I had to move the fairly heavy dresser out to get it. The television service is local cable with HBO. No streaming service available. Our room was on the city side with a lovely view of the hotels trash compactor with ten to twelve employees standing around it smoking. There are vehicles cruising the street adjacent to the hotel with music blaring all hours day and night. The city itself is dirty and outdated. A guest on our floor was constantly going in and out letting the door slam, talking loudly and letting their kids play in the hall. The preview itself was an absolutely awful experience. We committed to a ninety minute preview with the promise of a gift of our choice that we chose ahead of time. After three hours and a lot of patience on our part and us telling them that we were not interested and not going to purchase, I finally told them enough is enough. And then they send out another person to rate our preview and she tried to offer us another option. After telling her no, she handed us a piece of paper and told us to take it to the office in the lobby for our gift. In the office is a man behind a plexiglass window like a bookie. I give him the paper and he gives us a gift card. Not what we agreed to. I tell him that and he hands us a card and tells us to call this number. Ridiculous. My wife called and they were polite and professional and promised to send our tickets within seventy two hours. We will see. We were booked for three nights. We left after the preview on the second day.
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May 02, 2025Disgusted
By far my worse hotel experience. I would not recommend. The front desk are liars, condescending, and aloof. Customer service sucks. We checked out earlier than planned, just unbearable! In fact, I am still waiting to get my deposit back, which they said I would have back 2 weeks ago. When I call the front desk to check on status of my refund, they hang up. When I call the 800 number they refer me back to the front desk, then hang up.
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Apr 28, 2025
Not the cleanest hotel
Best part of this hotel is the view if you are in the ocean side, which we were that how they get two starts. The room itself was not great, the bathroom was very small and quite dirty. The bathtub/shower know was broken. Thankfully we were only there two nights. The staff was friendly. Getting beach towels is a pain. There is a coffee market in the room but not sugar, cream, cup lids, etc. The safe in the closet was broken.
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Apr 21, 2025
Family get together
Really enjoyed our stay. The staff was excellent and I appreciated the text service for check out. Check out was so easy. I think I will try the suite next time. Lots of activities for the kids. Room was clean and air conditioner worked well. Nice balcony.