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TripAdvisor traveler rating1873 reviews
Not a good value for the money. The rooms are small and outdated although an attempt has been made to enhance the appearance. The resort fee is ridiculous because there were no amenities available to justify the fee. We tried to the layout at the pool on a sunny day but the construction team had yellow tape around all the pools and no one could use them. Every morning we were greeted by drills, banging and loud voices in the halls. The carpet in the corridor was terribly soiled with paint and debri....never vacuumed the whole week that we were there. The trash receptacle by the vending machines was not emptied the week we were there. One guest put a bag of trash outside their room, it sat there for the last 4 days of our visit. The balcony to our room had no railing so we were unable to sit out there and enjoy the view. The bathroom is small with no hooks for towels/clothes and minimal counter space for personal items. If you are looking for a nice place, this is not it! The only positive thing we can say is the staff are very friendly and nice; and the lobby is beautiful but not a reflection of the remainder of the building.
The hotel is currently under construction. I had booked a deluxe oceanfront villa which is suppose to include a balcony but was not informed that the balcony area was part of the construction and couldn't be accessed. Front desk staff was nice and accommodating and moved my room to another tower which had an accessable balcony. However, the shower didn't work.. luckily the room had a jacuzzi tub with showerhead otherwise I would have had to switch rooms yet again for a trip I only stayed 2 nights for. Even from the other tower the noise coming from all the construction on the part of the hotel I was originally supposed to stay was pretty noisy, I can't imagine if I had stayed in the original room. Not impressed by this hotel, won't come back.
I booked this two bedroom for two weeks. I booked it through owners site. I did not check the Westgate website for the resort itself. Come to find out two of the three buildings are under construction. We were put in the 1000 building eighth floor and oceanfront. No balcony due to all the balconies are being redone so the patio doors are all locked shut. Then construction is going on all around the resort. Great that they are trying to improve the place but why would they think if I am on vacation and want to listen to all this construction. The location is good, I have to say the staff is friendlier then any other resort. The staff was helpful and appears very happy. Love Lynn, Sabrina, Kendrick, and Alena. Kendrick is an amazing young man and will be a loss for Westgate when he moves on in his career. Winter months at the resort, even though it is the start of spring break, the market closed at 3:00 pm and Drafts bar closed at 9:00 pm that all was disappointing.
We had a great stay at the Westgate Resort. The staff is very friendly and attentive to all of our needs. Currently many of the buildings are under renovation including the pools due to visiting during the off season. We were in the high rise building and our unit was perfect for our needs. The resort is located in the center of numerous activities, yet they had not yet reopened for the 2020 season. It was quiet, yet imagine during the busy season it would experience much more noise.
Nice property in a nice location.
Some modernization is needed and they are working on that. In fact they are refurbishing rooms and adding a new tower so that is progress being made. It is in a very nice location not far from the boardwalk. For kids there is a lazy river and an amusement park right across the street.