TripAdvisor traveler ratingbased on 2168 reviews
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General policies & fine print
No Shows incur a 1 night penalty and applicable product penalties
Late check-out: additional charge may apply
A credit card imprint and photo I.D. will be required at check-in for telephone and incidental charges.
Room taxes are included in vacation price.
Guests attending a convention may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
A porterage charge may apply to parties of 10 or more arriving together, unless notice is given to the sales office 7 days prior to arrival that the service is not needed.
Ratings & reviews
TripAdvisor traveler rating2168 reviews
Urban Retreat Fee? $80!!
The hotel was ok. Nothing super exquisite. It wasnt overpriced or anything. Decent people in the lobby who were helpful and kind. BUT.... Not once did anyone clean my room even though I put the sign on the door knob to do so. And when I got my bill I was charged and extra $80 for something called and Urban Retreat fee.... Come the f*ck on! Plus and extra $20 a day in city tourism fees and taxes. All in all I had an extra $200 added on to my bill.
We were looking for a hotel centrally located so we wouldn’t need a rental car and this was the perfect location. We got a suite with two bathrooms and it was huge and perfect for adding a rollaway. Breakfast at the hotel was fine and fairly reasonable. Our kids found the pool disappointing as it was small and cold. Being older, it lacked outlets and few USB ports and no microwave. Would we return? Yes! It had updated furnishings, friendly staff and even mailed our computer power charger which we had left in our room. Thanks so much Warwick.
Great place to stay , we started off on the 5th floor but the couple next door kept arguing so we asked for a room move, we got moved to the 18th floor which was amazing, I can not fault the customer service at this hotel, we felt safe and secure, we ate in the restaurant attached the first night which was great a brilliant waitress who helped us choose our food and our drinks 🥴 we decided to go back in the next night and unfortunately it was not the same experience no lovely waitress tonight just a very unhappy little bald fella very blunt in telling us we could only order from the main menu when we wanted the other menu, my husband asked why it had changed he just ignored us and walked off, no wonder the restaurant was totally empty.
Initially, they gave me a room that was smelling with full of smoke though my preference was smoke-free room. When I asked them to change, they gave me a room which is small and not maintained well. The washbasin is positioned outside the bathroom. The coffee machine is placed on the washbasin slab. I have never seen a hotel of this low standard. Adding to this the washbasin drained very slowly. The staff did not attend to the problem till late night though reported early in the morning. The stink stayed in the room for quite some time after the washbasin was cleaned. The design of the room is so poor that the outside noise from corridor and lift disturbed me through out the night. There was no sofa. They changed me to a different room after two terrible nights. That was also below average. I saw other guests also with such complains at the front desk. Overall, it was a terrible and frustrating experience.
This hotel was very nice! The room was cosy! Most importantly, it was clean though old. The bad was comfy, but there was no fridge in the room, which was a problem for me. The location of the hotel was amazing, the view as well, i had the 18th floor. The staff was welcoming and helpful.