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Hotel overview

In the heart of the Walt Disney World® Resort, the Walt Disney World Swan is your gateway to Central Florida’s greatest theme parks and attractions. Appealing to families, golf-enthusiasts, spa-lovers and couples looking to tie the knot, this magical Orlando getaway creates a haven of comforts including a great location adjacent to Epcot® and Disney's Hollywood Studios™ and nearby the Magic Kingdom® Park and Disney's Animal Kingdom® Theme Parks; pampering luxury at the Mandara Spa; spacious guestrooms and suites featuring plush bedding; award-winning restaurants and bars created by world-class chefs and family-friendly amenities including five outdoor pools, including a grotto pool with a water slide, waterfalls and white sand beach and Camp Dolphin, the resort’s supervised children's activity center. Where you’ll enjoy all of the special benefits guests have come to expect from a Disney resort, the Walt Disney World Swan creates the perfect home away from home in sunny Orlando, Florida.

Cribs are actually complimentary – available upon request


Epcot; Resort Area
Daytona Beach, FL, USA - Daytona Beach Internation
Orlando, FL, USA - Orlando International Airport ( : 30 miles
SFD : 60 miles
Tampa, FL, USA - Tampa International (TPA)

Property information

Year Built: 1991
Last Renovation: 2017
Accessible rooms: 8
Floors: 12
Total rooms: 756


Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory A minimum mandatory hotel-imposed resort fee of $40.00 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum Valet Parking fee of $44.00 + 6.5% tax per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum Self Parking fee of $36 plus tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.

General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee inclusions effective:

- Enhanced in-room high speed wireless internet.

- Daily fitness classes (Live Instructors)

- Complimentary Swan Paddleboat rentals.


• $30 off spa services of $200 or more during each night of your visit (Excludes hair and nail services)

Resort Service Package inclusions are subject to change and substituted without affecting the value of the benefits.

Important note: Airport transportation is not included.

Kids Stay Free Policy Maximum number of children per paid adult: 3Maximum child age: 17
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

3.5 1872 reviews
  • 3.0 star tripadvisor rating
    It may be a Disney Good neighbor hotel but definitely NOT a Disney hotel.

    I really wanted to love this hotel. I usually stay on Disney property at Disney deluxe hotels but had Marriott points so I spent them on 5 nights here at the Dolphin. First- the resort and parking fees are not covered with the points, so it was still around $100 a night for the stay. The location is great- it is right there near Epcot and using if you are planning to go to Epcot or Hollywood Studios via the Disney boat then you will have no trouble at all. However, if you have any mobility issues, this is no the resort for you. Their bus could take a scooter because they said they had a lift- but I walk with a rollater and cannot do stairs at all- they don't have a ramp and we had to wait for about 30 minutes for another type of bus to come around that had a ramp I could get on the bus with. If we had known that, we could have just driven to TTC to go to MK- it would have been faster than the first 45 minutes we waited for the first bus then the 30 additional minutes we waited on the 2nd. Also- our room was not a handicap room. We requested one but they did not have one. The staff was SUPER nice though and moved us to a handicap room the next night- however the toilet was still very low to the ground just like the regular room- not the higher ADA toilet and the grab bar was loose. Not safe feeling at all. They said they would send a seat riser with handles on it- the poor housekeeping guy didn't fully understand what he was supposed to be bringing though and first brought extra soap, then shampoo, then a shower chair- finally we pulled a picture of it up online and showed him and he came back with the riser. He was so nice and I felt awful for him having to go back and forth for over an hour. The hotel itself was pretty- it definitely needs an updating and is stuck in 1997, and even though you are smack in the middle of the Disney bubble you definitely do not feel like you are in the Disney bubble- it is a convention hotel and it FEELS like a convention hotel. From the firemen's conventioners dropping F-bombs all over the lobby to the drunk business suits falling over in the elevator at 1am, it is definitely not the same as being in "At Disney". Oh- and the valet lost part of my keychain. The part that had my house keys on it. It was finally found a few hours later so that was harrowing but they did take off one night of valet cost for my trouble. All of the staff was really super nice and the early entry/late night perks were nice so that is the reason for the 3 stars- if I could give 2.5 that would be a more honest assessment. I could just be spoiled by the Disney deluxe hotel experience, but I had high hopes for this one and it was just lacking :( Oh- one bonus- we did get take-out from one of the restaurants and it was really good- I think it was Pikabu- and not too ridiculously overpriced for hotel food.

    Feb 22, 2024
  • 5.0 star tripadvisor rating
    Great location

    We stayed at the dolphin the last week in January 2024. Our stay was fantastic. The room was clean the service was great. Transportation boats to Epcot and Hollywood studios directly in front of the hotel, buses to Magic Kingdom and Animal Kingdom directly in front of the hotel. Definitely worth staying here if you are visiting the parks. You can also see the Epcot fireworks nightly from your room if you are on the right side of the hotel. Hallways were very quiet at night and we had no trouble with noise during the night. Coffee and tea and room also tiny refrigerator. My only complaint was the bed, firm on the sides but very mushy in the middle.

    Feb 09, 2024
  • 5.0 star tripadvisor rating
    Brianna at the front desk is 5 stars in hospitality & customer service! ⭐️⭐️⭐️⭐️⭐️

    My sister and I checked in for a quick weekend away from the Philadelphia 18° weather and 8” of snow. Upon arrival, we met the fabulous Brianna ⭐️⭐️⭐️⭐️⭐️ at the front desk. She went above and beyond. She was incredibly hospitable and welcoming, she asked questions to get to know us, she accommodated our requests and was patient and peaceful in doing so. I’ve stayed here for years, most recently as 2 weeks ago for the Disney marathon weekend, and she was the most lovely person I’ve ever met at the front desk. I hope there is a way to reward her for such amazing service. Her boss Moe was also very friendly and welcoming too. Brianna ⭐️⭐️⭐️⭐️⭐️ just showered us with care and 5 star customer service. We have loved our stay here at the Dolphin and Brianna made it possible. I only wish we could stay longer and can’t wait to come back!

    Jan 21, 2024
  • 1.0 star tripadvisor rating
    Awful service and hotel - avoid

    Awful hotel, awful staff, terrible service - just avoid. We would never return During our recent trip, we stayed at various properties on site (Wilderness Lodge, Yacht Club, Contemporary and Grand Floridian) and the Dolphin was the only one where we received such total bad service It started with the chaos of the valet parking - there was no valet available and we were told to wait (which was fine), but in the end we had to go and ask the valet to take our car as they then ignored us. We arrived at 11:30 to check in - we had no expectation that the room would be ready, so we were told that we could explore the resort. We asked a member of staff where the pool was and he just pointed in a general direction (the wrong direction completely) and wasn't really interested in helping us at all - a massive shock after the mazing service we had received in all our Disney hotel stays. Eventually finding the pool, the terrible staff customer service continued. What looked like the entertainments team were basically sitting around on their phones, paying no attention to guests. The service from the front desk was awful. Despite checking in at 11:30, at 3:40pm when we checked to see if our room was finally ready, we were told by the member of staff at the front desk (Michael R) that check in started at 4pm and that we were being unreasonable expecting the room to be ready already. He used the excuse that it was a speciality room and that it was a king bed to explain the delay! He also suggested that the room delay was because we had been upgraded - we hadn't - we had paid for the room we had wanted. He then told us that housekeeping was in the room, but couldn't give us any ETA on when the room would be ready. At 5:25pm (nearly 90 minutes after being told our room was being serviced) we eventually got our room number, after chasing several times and eventually. being helped by a manager. We had booked a fireworks view room, and the view from the room was everything we had hoped it would be, but that was the only positive. The overall room was dirty, despite there delay in us getting access because it was being cleaned, and we were horrified upon opening the fridge to find leftover food from the previous guest. We had dinner reservations, that we had to rush for due to there delay in getting our room, so we didn't have a chance to speak to the front desk that evening, and we had an evening at Epcot planned (it was New Year's Eve) Upon checkout the following morning, we raised our concerns with the front desk. The receptionist seemed horrified at what we had experienced, and went out to speak to a manager, but nobody bothered to come out to even apologise - the staff member was sent back to tell us that the $100 dollar credit we had been given (for the delay in the room being ready) was all that could be done. We didn't even necessarily want anything further (though a gesture would have been appreciated), but an apology and acknowledgement of the poor service we had received was the minimum we would expect from a decent hotel, with decent staff - something this hotel lacks completely Just avoid this hotel - yes it is cheaper than the Beach or Yacht Club, but you get what you pay for and the service you get at a Disney hotel is worth paying 2 or 3x the cost

    Jan 20, 2024
  • 4.0 star tripadvisor rating
    Perfect for an adult quick trip!

    Perfect for visiting Epcot. The MK bus took 30 min, but we didn't mind and weren't in a rush. We didn't eat anywhere on property, however there are many choices. Prices looked higher than actual Disney locations, so we ate and Epcot or a close Disney resort. Check in easy- beds were very comfy. We had a balcony room and loved that we could easily get fresh air and drink coffee outside. I kept getting turned around in the lobby on where to exit for buses and walking to Epcot. I took about 2 days to finally get it down. It's not very "Disney" but we were without our kids and didn't mind it a bit. Would stay here again. Oh and Disney fans will appreciate the great lobby smells and a special droid for photo-ops!

    Jan 17, 2024