Wish you were here?
LocationEpcot Resort Area
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee inclusions:
- Enhanced in-room high speed wireless internet.
- Daily fitness classes (Live Instructors)
- Complimentary Swan Paddleboat rentals.
ADDITIONAL VALUE ADDS/HOTEL BENEFITS FOR YOUR CLIENTS WHILE ON PRPOERTY
- $30 off spa services of $200 or more during each night of your visit (Excludes hair and nail services)
Important note: Airport transportation is not included
Ratings & reviews
TripAdvisor traveler rating1723 reviews
A very nice stay!!!
We stayed here Nov. 6-10 and had to extend a night to the 11th because of tropical storm Nicole, which was not a problem. It was our first time not staying at a “Disney” hotel while at Disneyworld. I was a bit nervous, but all went well!!!! We had a king room which was quite spacious. The bed was extremely comfortable, even the pillows were comfortable and didn’t hurt my neck. There were big bottles of shampoo/conditioner/body wash in the shower attached to the wall. There was also a large bottle of lotion. Lots of closet and drawer space. The table was nice for having a meal at. Housekeeping came daily - even on the day of the storm when we got a note saying they wouldn’t be coming! It was a nice surprise as we needed a few things (coffee). Everyone was always so nice that we interacted with and wanted to make our stay comfortable and things right for us. Especially Jacob with maintenance and Efrem (I think that was his name- with housekeeping) they were so kind to us. Don’t believe the bad reviews, we loved it here and would definitely stay again. We have nothing but good things to say. It isn’t “Disney” 24/7 but the perks of the deluxe resort is unbeatable. So close to Epcot and Hollywood Studios - you can walk or take the friendship boats. The bus to Animal Kingdom drops you off not too far from the entrance, possibly closer than some of the Disney busses. For the Magic Kingdom bus we caught it at the Beach club resort - otherwise the bus that comes to the Dolphin takes you to the TTC and you have to take the monorail or boat from there which adds a lot of extra time.
Some good..some not
I will keep this simple. The good: Nice alcove room, quiet. Great bed and very clean. Very nice staff, especially housekeeping people who were working hard. Very convenient to Epcot and Hollywood Studios. The not so good: The check in process is abysmal. We had to spend fifteen minutes giving them the same information we had given them when making the reservation months before. We had 2 adjoining rooms. One was not ready until 5:30, the other at 7:00 PM. After a 4 hour flight with kids, that is totally unacceptable. The convenience store prices are exorbitant, same as you would pay in the mini bars of yesteryear. It would be nice if they dedicated one of the 3 hot tubs for adults, but it is Disney World after all. Probability of staying here again is low.
Nice stay, but not all rooms are equal
My husband and I booked an award stay in a standard no-view king bed room. Based on other reviews, I knew my lowly silver elite would not get me anything extra. Sure enough, front desk initially gave us the very last room at the end of a long windy hallway on the 11th floor in the center building. Immediately upon entering the room I noticed a wet mildewy smell. We had traveled 13 hours from Hawaii and flown in on a red eye and checked in early morning. Front desk wouldn't give me an estimated time for when the room would be ready, so we waited around the hotel all day and didn't get the room until 4pm, so by this point I was exhausted and quite disappointed to walk into a bad smelling room. I called down to front desk and the first lady told me their "first step" is to have someone come spray the room to try to get rid of the smell. I initially agreed to this but as I sat in the room waiting, I started to have a harder time breathing and felt lightheaded with a sore throat and a heavy chest sensation and I truly did not think any kind of spray was going to make it better. I called down again, this time to request a room change. A different lady answered and agreed to change my room, but I had to accept a 2 double bed room because the hotel was all out of king beds. We decided sleeping in separate beds was better than being in a room that was hard to breathe for 4 nights so we agreed. We were moved to a new room on the 8th floor in the West wing and thankfully the room had no smell and I was finally able breathe a sigh of relief and relax and enjoy our 4 night stay. I was impressed at how clean the room was; I usually do my own wipe-downs and my sanitizing wipes gathered no dust. The grounds were beautiful and the friendship boats and buses ran all day and it was nice to not worry about driving while on vacation. We were able to make use of the extended evening hours at Epcot; unfortunately a hurricane rolled in mid-week so they cancelled the extra hours at Magic Kingdom. I found out silver elite members and above can make use of the relaxation area in the Mandara spa, which we only visited while waiting for the room to be ready on arrival day. Otherwise we didn't really make use of the restaurants or pools/amenities since we spent most of the time in the parks and at Disney Springs. In summary, despite the initial disappointment of the first room, I would stay here again as long as I don't get stuck in a mildewy smelling room.
Could not have been worse
Oh where to start! The quick version first! I am a Platinum Elite! I should be treated accordingly! Check in is 4pm. Had to go to the desk at 4pm, and they failed to text me, but low and behold my room was suddenly available. My expensive suite faced the lobby roof top. This was just the beginning. The rooms ac heat Wi-Fi system did not work. Called the desk twice, no response. Finally 2 men showed up to repair, but alas, they didn’t fix the problem. Went to the concierge desk and was promised by them that this issue would be fixed. ( herein lies the hotels biggest problem, concierge that are rude and uncaring) . Returned from the park to find half of the suite at 67 degrees and the other side still heating! So much for their promise and guarantees. Called again,and finally a man came, later his manager also, and added a second thermostat! Just think for a moment, that no one on staff noticed this problem before my arrival. But the madness continues…..Due to a quirk in THIER system, I had two reservations,and needed to get my key changed after the second day. Decided to have lunch poolside, and went to pay with my room key! Waitress came back and said that I had checked out! I said no check again, then she returned with her manager who wanted me to pay another card. I again said I was a guest of the hotel. She then said I would have to go to the front desk and get this resolved, as she implied I might skip out on the bill.OMG! With that my wife goes back to the front desk, no small walk from the pool! She gets a concierge who remakes the keys and assures her the problem is solved and issues us a credit of $160. Guess what? We give the new key and it still doesn’t work! Thankfully this person had the wherewithal to call the front desk and resolve the problem.couldn’t we have done that the first time? Lunch is officially ruined.My wife and I return to the front desk and ask to talk to the same person. She comes out and says condescendingly, Hi friends! I am not your friend I am a guest and her customer. I begin to tell her that what she did, did not work! As you can well imagine by now I’ve had enough. I started addressing her in a stern loud manner. I was NOT yelling. She said the conversation was over and walked away. I said, OK, I’ll stop talking and she could continue to talk to my wife, yet she still walked away! This women would not work for me and has no.idea about resolving issues Absolutely rude, too bad I can’t include her name, but I would be pleased to provide it to upper management. Didn’t mean to make this so long. I have stayed in the Dolphin for 10 years, as platinum elite, and more importantly a customer I clearly deserve better. A Fairfield Inn would have been a better choice!
Keeps getting worse, and Marriott isn't helping.
No early or late check in-out or room upgrade with Platinum Elite. Sitting in the lobby writing the review. Disinterested receptionist. Just a tired place we used to love. Extremely high price for meh