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Hotel overview
Location
Epcot Resort AreaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The RSP (Resort Service Package) provides the following benefits to your customers:
•In-room wireless internet
•Complimentary Swan Paddleboat rentals.
•Live instructor lead fitness classes
•Nightly Movies and S’Mores on the Beach
?Value Add: • $30 discount off Mandara Spa Services (after individual or combined spend exceeding $230. (Excludes Hair & Nail services)
Resort Service Package inclusions are subject to change and substituted without affecting the value of the benefits.
Ratings & reviews
TripAdvisor traveler rating
1934 reviews
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Nov 26, 2024Great Place to Stay when going to DisneyLand
Stayed here to take the kids to Disney Land. The hotel lobby and convenience store downstairs were great. The rooms were clean, and it was great to be able to watch the fireworks from our room. It was very easy to get to all the resorts from the hotel. We spent a bit, but the kids had an awesome time. Staff were freindly and willing to help out when needed.
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Nov 26, 2024
Fun easy
Nice towel mickey on the beds. Room was updated seemed like it was empty a while. Good bars, expensive, close to Epcot boardwalk, Hollywood studios. It’s the cheapest house on a very nice block. It’s not as easy to get to magic kingdom and animal kingdom.
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Nov 26, 2024Disappointing Management
While the location is very convenient, I would not stay here again. The room itself was just okay and the property itself is generally fine. However, the reason for my review is the terrible staff and management. First, I could not a hold of anyone actually on site to help me with my booking, which was necessary for booking the room type I wanted. I spent over 1.5 hours just to book my stay. Following that, we had issues with our check in. The stated check in time on the email I received was 4pm. Our room was not ready at 4:30pm, so I went to the front desk to check as we wanted to freshen up before dinner. The front desk manager, who was extremely rude, explained that they permit late check out until 4pm (for a fee), so that there was no guarantee as to when my room would be ready for check in, and in fact it could be several hours after the 4pm time indicated on my confirmation email due to the fact that they sell the 4pm late check out. When I asked whether I would be permitted a later check out due to the later check in, I was told no. The front desk senior manager, although very nice, was also not much help. Finally, we had an issue with the billing and could not get someone on the phone to resolve the issue. As of writing this review, it is still not resolved, days later. Overall, a very disappointing stay for a Marriott property and we will not be back.
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Nov 21, 2024Not so magical
I’d like to preface my review as someone who’s been visiting the Walt Disney Resort for many decades, am a Vacation Club member and Annual Passholder who visits biannually. The hotel itself is beautiful, is clean and conveniently located within walking or boating distance to Epcot and Hollywood studios. The hotel has many food options, recreation and shopping onsite. The reason for my low score at this property is a reflection of the staff, in particular the night hotel manager and daytime staff at the front desk and customer service. The room itself had a resort view big windows with a couch desk the normal things you would find in a deluxe hotel. Comfortable bed, and linens and plenty of pillow. However - bathroom, and vanity area are a joke. You have to physically climb over the toilet to get to the shower, the toilet and the door would make anyone claustrophobic. The vanity is tiny, and there’s no door, so getting ready you’re on full display for anyone in the room. The desk staff is not kind, at least who I encountered. The bell staff were fantastic. I have a son who is autistic and needed accommodation and experiences difficulty with elevators. Despite multiple attempts to address this issue—through phone calls, visits to the desk, and conversations with staff—I was assured it would be resolved. Mind you the same requests have been given at other Disney property hotels, numerous times with no issue. Unfortunately, the manager on the night shift responded dismissively, suggesting I “use an escalator.” I was left to wonder if it’s truly reasonable to expect me to hold my almost 50lb son while managing his stroller, which also functions as a wheelchair for his safety, on an escalator with a medical bag. This suggestion shows a lack of understanding and empathy, and I was deeply disturbed by the treatment we received. Even the bellman, who witnessed the situation, expressed sympathy, as it was clear how poorly we had been treated. My son cried and was frightened each time we used the elevator to visit his special place, Disney World. The location of our room on the 9th floor, felt as if it was deliberately placed far from the elevator, adding to our difficulty. I can’t help but wonder if this situation arose because we didn’t fit the traditional mold of a business traveler or family. I am truly hurt by how we were treated. I would not visit this hotel again or recomend it to anyone who needs an accommodation. Furthermore, if you have mobility issues Medical/ Handicap parking is very far from the lobby.
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Nov 16, 2024
Same Tired Dolphin
Convenient hotel for Epcot … and don’t they know it. Overpriced for aging rooms. Have stayed here many times and they never fix the basic problems like lack of noise insulation around the doors. It’s good to walk to Disney, but you are a cog in the Marriott money machine and they do not care about quality or experience.