Wish you were here?
LocationEpcot Resort Area
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee inclusions:
- Enhanced in-room high speed wireless internet.
- Daily fitness classes (Live Instructors)
- Complimentary Swan Paddleboat rentals.
ADDITIONAL VALUE ADDS/HOTEL BENEFITS FOR YOUR CLIENTS WHILE ON PRPOERTY
- $30 off spa services of $200 or more during each night of your visit (Excludes hair and nail services)
Important note: Airport transportation is not included
Ratings & reviews
TripAdvisor traveler rating1675 reviews
Bad for the environment and for the soul
After a long journey was unable to check in at 7:30 pm. How on earth can a room not be ready so late? Fees and taxes are excessive, approximately 35% before being coerced into tipping in front of a cashier at a buffet. Attitude towards the environment is disgraceful with wide use of single-use plastics, and more.
Fourth time at this hotel and probably my last. Had to negotiate my upgrade as a Marriott member with gold status. Housekeeping was terrible. Left our garbage out and did not replenish glasses or coffee. Had some ants in our room, no one from management called to apologize and smooth things over. They change our room after hearing nothing from anybody for over 12 hours. At the front desk I request to speak to a manager who is not very apologetic. I request to have my upgrade fee discounted since I have to spend two hours packing up and moving my family of 5. I’m told I will get a $100 discount (that does not even cover a meal). The icing on the cake is at checkout the discount is really 88$+ taxes. I waited for over 5 minutes on the phone for a bellman. Finally decided to make the two trips to the car myself. Cleanliness also lacking. The lobby is well maintained but that’s about it. The corridors were dirty. Don’t expect any Disney magic since now the buses to magic kingdom don’t take you to the gate anymore but to the transportation center where it now takes almost 45 minutes each way. I have to say this hotel disappointed in many ways. The restaurants are good and the pool is fun but for service and cleanliness not impressed. Consider booking your Disney stay elsewhere.
Extremely Disappointing Stay
We booked a stay at the Walt Disney World Dolphin for my daughter’s birthday. I have never written a negative review, and certainly not while still staying at the hotel. The location is fantastic, but that is the only positive thing about this resort. Being Disney Annual Passholders, this is our fourth trip to Disney this year. We typically stay at a Disney owned and operated resort, but decided to give the Dolphin a try. This was a HUGE mistake. We have returned from the parks each day in the late afternoon/early evening to find that our room has not been touched by housekeeping. I have had to contact guest services every single day to have our room taken care of despite requesting daily housekeeping at check-in. (Today was day 6 of 8.) Each day, when our room is finally done, we are given 3 towels and 2 water bottles, despite the fact that there are 4 of us on the reservation. This requires yet another call or text down to the front desk so that we can each have at least one towel for the shower. Yesterday morning, we were stuck in our room because the door would not open. Luckily, a security guard heard us and was able to get the door open. In addition, the app will not work to unlock the door so we had to get keys. Last night, while looking for my son’s charging wire, we discovered a prior guest’s red fingernail on the floor next to the bed. This was brought to the attention of the front desk, yet after housekeeping came, it is still there!! Used glasses have been left on the counter since the first day of our arrival. I am disgusted and will NEVER stay here again.
First time to Disneyworld
We travelled from the Uk July 22, it was our first time at WDW and we loved everything about our hotel, the location is fantastic…we only booked a standard room and we were given one on the 11th floor and were made up it was a Magic Kingdom view, we could either walk to Hollywood studios and Epcot or get the boat, most days we got the boat and walked back. MK, Typhoon Lagoon, AK and Disney springs we were able to get the bus. The hotel itself is lovely and has the best ice cream I’ve ever had!!the staff could not be more helpful. If there was a problem or something missing once the room had been serviced a quick text was all that was needed and shortly after we had we we needed. We understand how busy and just coming out of covid it’s hard on hospitality and abit of patience works both ways!!honestly couldn’t of asked for a nicer place to stay on our first trip and have come home with such fantastic memories,thank you to everybody who works at the Dolphin.
Nice, affordable rooms, expensive everything else
We stayed at The Dolphin July 2022. The price, quality, and location is great. There are 22 places to get food there, but I didn’t see any traditional hot breakfast anywhere. The rooms are nice and updated. The tub/toilet room is really small. Sink is outside of that. We had 2 double beds and a balcony. We were able to see fireworks from Epcot every night from our room at the Dolphin. The balcony was nice, but the very thick railing made the fireworks hard to see if sitting down. Not every room will be able to offer a view of the fireworks. We were lucky to be placed facing that direction. Purchases were noticeably more expensive than expected. For example, vending machine soda is $5 per bottle. It is $3.50 per bottle at Disney. Spa prices start at $200 for services you can get at home for $60-80. The workers were nice and helpful. We needed to call on the refrigerator and maintenance was there in 10 minutes. It was fine. I saw a rude guest chastising an ice cream worker. This worker just listened to him, said she was sorry and carried on. I was impressed with her poise. The boat to Epcot is fabulous and drops you off between France and Germany. The boat to HS takes you to a good location, just a short walk to the entrance. I think they’re run by Disney since it stops at The Boardwalk, The Boat Club, and The Yacht Club. Bussing to MK and to Disney Springs was the biggest bummer and the reason for the 3 stars - since this is a big part of a WDW location resort. The busses are managed by Mears and they are punctual and reliable. However after waiting for a bus to take you to MK, you end up getting dropped off at the transportation center - not MK. From there, you need to wait in line again for a boat or monorail to take you to MK. And after a long day, you need to navigate this again. And there is a tipping sign on theses busses. Tipping isn’t allowed on Disney transportation. Getting dropped off at Disney Springs puts you in the corner by Cirque de Soleil, while the Disney busses take guests to a more convenient, central location of Disney Springs. We waited a really long time for a bus back to the hotel, gave up, and called a LYFT. The LYFT designated area is in the same place; this is where all of the non-Disney hotel bussing picks up/drops off. If transportation utilized Disney’s busses, I would give it 4 stars.