Wish you were here?
LocationEpcot Resort Area
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee inclusions:
•Exclusive dedicated and continuous luxury motorcoach transportation direct from our hotels to Magic Kingdom® Park, Disney's Animal Kingdom® Theme Park, and Disney Springs®. One bus per theme park running approximately every 20-30 minutes.
• Disney’s Friendship Water Taxis providing transportation to Epcot® and Disney's Hollywood Studios® (or guests can take a leisurely stroll to the entrance of these theme parks as well)
• Complimentary daily parking at alt Disney World® Resort theme parks with your Walt Disney World Swan and Dolphin room key – two cars maximum
• Complimentary daily access to Swan Paddle boats on property – 2 ppl.
• Enhanced Wi-Fi access daily
• Fitness Class led by a Professional instructor – up to 2 ppl daily.
ADDITIONAL VALUE ADDS/HOTEL BENEFITS FOR YOUR CLIENTS WHILE ON PRPOERTY
• $30 off spa services of $175 or more during each night of your visit at Mandara Spa
Resort Service Package inclusions are subject to change and substituted without affecting the value of the benefits.
Important note: Airport transportation is not included
Ratings & reviews
TripAdvisor traveler rating1455 reviews
We have always stayed at the Dolphin every visit to Disney because of the great pool and service. I was shocked at how bad the service is. Also paying 30 a night to park my car is criminal and then a 35 resort fee plus all the other taxes. Like in prior reviews you can't find a place to eat. They cram all these people in the hotel and you can't get a meal or your room serviced.I asked housekeeping for a cup and was treated rude. You pay all that money to be treated like you are bothering them. This ruined my Disney magic.
Disappointing Overnight Stay.
I have stayed at the Dolphin or the Swan probably a half dozen times over the years. I usually like these properties. If you want to be close to EPCOT and the Boardwalk, the location is very good. They are a good place to be if you are staying for the Disney Marathon Weekend. There are boats to Hollywood Studios and you can walk to EPCOT. And, the price used to be right compared to the nearby Disney owned resorts like the Beach and Yacht Clubs. I wanted to like this property, but this time we left disappointed. First strike - they now have a $35 / nt resort fee, plus $39 /nt for parking. OK, I knew this and booked anyway, so it was my choice, but it wasn't worth it. The pool area is getting dated and sad looking. Second strike -- when we tried to check in, the room wasn't ready. This is a major pet peeve, especially on vacation. If you tell me I can check in by a set time and have to leave by a set time, I plan accordingly. But, if I pay you for a room and I can't check in on time, I am going to be unhappy. I am being taken advantage of, because, instead of taking my family to the parks or dinner -- which at Disney requires remaining on schedule because everything is on a reservations basis -- I am sitting around with a sad, hungry family in a busy hotel lobby waiting to get into my room which should already be waiting. This is not me wanting to check in early, I understand that isn't always available, and that is no problem. This is the second time it has happened at these resorts that we couldn't get our room at the normal check in time. I don't recall ever having it happen at other Disney properties. If you can't make the rooms available on time, you either need to provide a different or upgraded room or make amends some other way. We got nothing but an apology. Strike three -- poor mattresses with sheets which are so crunchy that you can literally hear it when your roommates turn in the middle of the night. We had a family suite and there was no microwave and the frig did not keep anything cold, just slightly above room temp. For the money I will stay elsewhere next time. There are lots of good choices.
Shocked with the unmasking!
I am staying here now. While I am very happy with the hotel itself and have stayed many times.....I am extremely shocked and disappointed with the lack of enforcing the requirement to wear masks in public spaces. Walking through the lobby I would say 20% are wearing masks. I realize there is a bar in the middle of the lobby......but outside the bar area...most are walking around unmasked. I will likely avoid the Dolphin next time during corona. It’s a total disappointment.
Inconsistent Services with COVID as an excuse
I stayed at the Dolphin Thursday 4/1/21 - Sunday 4/4/21 with my family for a short family vacation. I was truly disappointed with all the services provided during my stay at this property. My first issue is with the cleanliness of hotel room. With COVID guidelines, the Dolphin is only cleaning rooms between guest stays with the expectation that this will be a thorough cleaning. In addition, guests need to remove garbage and used towels in the hallway and let the hotel know if more towels are needed. However, in my room, we found several hairs around the bathroom-tub, sink, floor, under the garbage. We also noticed the fridge wasn't cleaned and there were still half finished drinks, fruit and opened waters still in the fridge. Lastly, we found an empty water bottle, a used mask, and used Q-tip under a counter. I complained and was moved to a similar room. Unfortunately, there's more. The amount of dirty laundry and garbage in the hallways was ridiculous and disgusting for a Disney resort. It's pretty gross having to walk around all of those piles in the hallways. And it's completely avoidable by having a resource pick up the halls on some frequent basis. It's Easter weekend and your resort is at 100% capacity-be proactive and pick up the hallways. You don't need a overly trained resource for that. Getting meals on property was also a HUGE HEADACHE! Each restaurant has their own nuances and there was no consistency...all restaurants allow limited reservations, but all had different non reservation options. Shula's- I tried to order a piece of cake from Shula's for my son's birthday and they WOULDN'T TAKE MY TAKEOUT ORDER for a piece of cake between 7-9. I had to work around it by having a drink at the bar and ordering takeout from the bar because I want my kid asleep before 9 pm. I tried to order a dinner pickup order from Kimono, but they didn't take orders via phone, I couldn't order online, and they only took orders at the restaurant. Fuel was packed in the mornings and I spent 35 minutes trying to buy a coffee and fruit salad. I spent enough time in lines at Disney and Hollywood Studios. The last thing I want to do is wait in more lines at the hotel. I reached out to the property's front office director and to date have not received a reply to my frustrations. In the end, I don't recommend this property.
Let me start that my family has stayed at the Dolphin/Swan Resort previously at least 3 times, and we NEVER had any of these issues, which is why we have always come back. The location is great - it's walking distance to the Hollywood Studios and EPCOT, we love how you can walk to the Boardwalk, and we liked the pool scene for our kids. I understand that times are a bit challenging with COVID, but what we experienced I believed is NO EXCUSE. Due to Covid, the hotel is supposed to clean your room every 4th day. I stayed at the hotel for a total of 6 days/ 5 nights. I made several calls on day 4 about getting our room cleaned. Guess what? It never happened. I was promised it would be clean on day 5 while we were in the park that day at 10:30 AM since we would definitely be out of the room. We came back to our room on Day 5 at around 4:30 and low and behold - our room was not cleaned. I called Guest Services and they could not explain why . Also - I was on hold for a ridiculously long time while they "looked"into the matter. All the woman could do was empathize with me, Not to mention - when you need clean towels each day, for when you want to shower each night, it takes a REALLY long time for them to deliver the towels. We are on a schedule at Disney. It's as if they are short staffed. The service is just unexceptional. Second - we had one day when we did not go to the parks and enjoy the resort and pool. Little did we know that the resort was allowing guests to reserve chairs. They were at least 20 chairs that had towels on them and no guest on them that were "reserved" and we had no chairs to put our stuff down. It just does not seem right, And during Covid - this does not seem Covid safe. Guests are all hovering around waiting to see if anyone will show up and use the chairs. We had to wait until 1:15 to see if people would show up. When it was 1:15 - guests were making a mad dash for the unused chairs. Come on, does this seem fair or the right thing to do? And when you do have a chair, you should be able to use the mobile service to order food. It was 1:30 and my daughter wanted to order lunch, For some reason this was not working. I went to find a cast member to see why this was not working. He made a call to learn that the kitchen was backed up by 2 hours by the pool and they shut off the mobile service. REALLY? How can this happen? He suggested I walk over to the Swan. Why on earth would I want to do that on a really hot day, when I should have the mobile service that the hotel that I am staying at..how can you be backed up? I understand it's spring break, but shouldn't the hotel be prepared for this? I just don't understand. Really disappointed.... Finally - the bus transportation service. We mainly relied on ubers or walked when possible. However, when we went to the Magic Kingdom, we managed to catch a bus to the park. The bus stop I believe used to be right inside the park however now it is in the transportation center where you have to take Monorail or ferry boat to get inside the park. So when we were ready to go home, we decided to try the bus as Ubers were pretty expensive to and from the park back to the Dolphin. We were told by the driver they come every 15/20 minutes. So we go to the bus stop - first let me tell you - the bus stop is NOT under any shade. We left the park around 4:00 and it was still very HOT and SUNNY and there was no shade. We waited for 30 minutes and no bus ever came. We finally called an UBER. By the way, I mentioned this to the Guest Services when I got back to my uncleaned room (as this was Day # 5) and she did not even offer to reimburse our Uber. Bottom line - I never do reviews. However, I was so put off by the hotel and our experience that I had to warn others and hopefully someone from the Dolphin will read this so they will know they need to get their act in gear. I don't know what happened...but I expected better than this. Especially since my husband is a Bonvoy Member.