TripAdvisor traveler ratingbased on 1378 reviews
The ocean is everywhere at this newly remodeled luxury resort in the heart of Wailea near shopping and three championship golf courses. Enjoy spectacular sunsets, relax at 5 pools across 22 acres including an adults-only infinity edge pool and family pool with 4 water slides. Redesigned rooms feature signature bedding, SMART TVs with cable, high speed internet and video games. New culinary experiences and the world-class Mandara Spa make this the ideal resort for romantic honeymoon and family vacations.
LocationWailea - Beach
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel imposed resort fee inclusions:
•Unlimited U.S. domestic, long distance & local phone calls
•Outgoing U.S. domestic fax service (up to 20 pages)
•Complimentary daily internet
•10% discount on a 50 minute service (excludes special promotions and events)
•30 minutes personal photo session and package upgrade
•15% discount on laundry and dry cleaning services
•20% discount on FedEx and UPS shipping
•Daily fitness classes
•Daily Hawaiian Cultural activities
•1 hour bicycle rental (2 bicycles per stay)
•Bottled water (2 per day)
•Welcome lei greeting upon arrival
•Courtesy rides within the Wailea Resort area
•10% discount on full day Cabana Rentals at ‘Ohi Pools, Maluhia Pool & Nalu Adventure Pool
•20% discount on weekly paddle board rentals
•Complimentary fish identification card
•Complimentary introductory morning scuba lesson
•Complimentary movie screenings
•Complimentary access to Game Space, featuring foosball, billiards, shuffleboard, vintage arcade and Xbox
•*Services are subject to change.
Guests will be notified of the Resort Activities Program Fee upon check-in to the Hotel.
Resort Activities Program fee will be paid directly to the Hotel by the guest.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating1378 reviews
PreCovid Family Trip
Very nice staff, the Wailea area in my opinion is the best location in Maui for vactions. This hotel has been remodeled and rebranded not too long ago but the resort is spreadout and a challenge to get around to enjoy the amenities. Also lacks the "pop" of the other hotels in this area like the Grand Wailea or the Four Seasons, not to mention the hotel lacks dining choices versus the other hotels. The money is the same as the Ritz Carlton in the Kaanapali area, most would probably enjoy the Ritz better than here , the challenge with the Kaanapali area is that it is located in an isolated area and takes a while to get anywhere else on the island for sightseeing etc.
This hotel was amazing! The property was gorg and I asked for an upgraded room and we ended up with one with an amazing view. And the WHALES.... we saw a ton and even a few that breached. So magical!! Only a few issues... when we first arrived, it started off a little rough. They were so worried about getting cars/guests in and out that they completely forgot to welcome us and allow time to even get out of the car with our luggage. We were instantly yelled at to move by a female manager. I explained that we were checking in and she was a bit nicer. It was our first trip to Maui and to this hotel. And the Starbucks for breakfast was super busy so go early. The property was so beautiful and close to shopping. We did a day trip to the crater and took the other day to drive the road to Hana. The kids loved the water park and one day we ate outside at the pool with live music. All in all, I would go back in a heart beat! This is on par with the Ritz!
Summer in Wailea
Wonderful hotel. We were greeted by staff with leis. Staff was friendly and helpful. Lots of amenities for the family, beaches, pools, game room, etc. Lots of great food choices as well. Close to excellent golf. Will definitely be back
Amazing family friendly hotel with tons of activities, can't wait to go again!
We stayed at this hotel in December over New Year's with our daughters ages 10 and 13. We loved this hotel and will return for sure! There were so many activities and amenities that the hotel offered for families, it was amazing! The view from the hotel was amazing! The water slides and kids amenities were super fun and the ambiance of the hotel was fun yet peaceful. Though its kid friendly, by no means were there kids screaming and crying or over-running the property. Pros. Arcade with free games open until 10pm nightly Movie room with free popcorn and punch and water-twice daily movies Big room with sofa bed Welcome lei and free turtle for kids 2 water bottles per day, Free water coolers and free sunblock to use near every pool, free shuttle service, lots of restaurants close by, including shops of wailea walking distance Eggless blueberry and cinnamon muffins at hotel shop along with other snacks Starbucks on property that sells breakfast, and snacks and sandwiches Awesome pools and water slides 2 beaches Free snorkel gear rental arts and craft activities: Make 1 bracelet first day and one lei per guest per stay Map in room that got us talking about Hawaii Good convenience store in hotel with tons of products Mini fridge in Room, microwave on request, we got a very nice welcome basket, giant TV in room Sofa bread in room Check in process very good and fast, they gave drinks and fresh towels, fast service Mobile key for keyless entry into the room Pretty lobby Escape room for charge-was really fun for our family Wailea shops near walking distance to the hotel Courtesy lounge to hang out in for after check out but small showers in the locker room Gym looked really nice but we didn't use it In house photography studio: Blinnk-took amazing family photos! Hotel cons: small crawling and flying bugs in the room Room air conditioning turns off if patio doors are open No recycling. Tiny trash can in room Charge for the kids club Arcade closed at 10pm Tiny bathroom/shower area in the room Very poor lighting in bathroom sink area You can’t win prizes in the arcade or tickets
Great family resort
We had a great week as a family and would definitely come back. Pros: Nice, clean rooms Very friendly staff Beautiful, well kept grounds Beach attendant was very helpful Nice snorkeling Great fish tacos at the Whale's Tale food shack Close proximity to shopping plaza to walk around, buy basic groceries, take out food etc. Cons: Need to walk a bit to get the accessible part of the beach (not a big deal) "Free scuba class" in the pool was disappointing. Instructor seemed annoyed that we didn't want to sign up in advance for going on a dive (that you pay for). Made us wait half the time while she gave a full pool lesson only to the people who had already paid. Breakfast options were limited. Either Starbucks (which had long lines but moved quickly) or the super pricey buffet. We had water leaking into our bathroom from the bathroom above on multiple occasions. Staff was always good about coming and looking into it but shouldn't really be happening on multiple days.