TripAdvisor traveler ratingbased on 3393 reviews
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions:
• Enhanced High Speed Internet Access
• Local, Inter-Island, Toll Free Connect and Long Distance Phone Calls to the United States and Canada
• International Long Distance Calls (60 minutes per day)
• Blinnk Photography – 45 minute photo session with souvenir digital photo
• Daily Hawaiian Cultural Activity
• Enterprise Car Rental - 15% discount on daily car rental (on-line or directly with the Enterprise Desk)
• Daily One Hour Ocean Sports Snorkel Equipment Rental for Two
• Arrival Shell Lei Greeting
• Sunset Luau – 20% discount on regular Luau Prices (Wednesday & Saturday evenings)
• Two (2) Complimentary bottles of water daily
• Daily Beach Yoga Class for two (2)
• Daily Pool Fitness Class for two (2)
• Two (2) complimentary coupons for one of the following: Waikoloa Sunset Punch OR House Wine OR 12 oz Draft Beer Per Stay
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating3393 reviews
Beware - Hotel denied refund during co-vid - Don't trust them!!!!! They say one thing and do another.
I canceled the hotel reservation prior to our scheduled trip. I paid close to $1000 for two nights that we did not utilize and they have denied my refund. I have attempted to contact the hotel multiple times to discuss and do not get a return phone call, but my claim for a refund was denied. How can Marriot refund some reservations and not others? I should have made a reservation at a small hotel where people actually care. I'm not letting this go and will continue my efforts for a refund.
Good Choice for a Family on the Big Island
We are loyal Marriott travelers, so the choice of this resort was a no-brainer for our 5-night Big Island stay. I will note that our room had a persistent musty smell and the hotel's rocky and wave-less beach wasn't a huge draw for our kids. That said, we spent many luxurious hours at the beautiful pool complex complete with waterslide and hot tub. The building and grounds were impeccably maintained. When damage appeared one day to the paint next to one of the elevators, we spotted a staff member fixing it the next day and the following day it appeared as if nothing ever happened. The restaurant was solid on the one night that we chose to eat in. And the on-property luau was exactly what we were hoping for - no reason to look anywhere else. I would return to the Waikoloa Beach Marriott if back on the Big Island.
Nice at Marriott Waikoloa
We spent only 3 days and the resort I could say is great. At check-in, they gave free water bottles to each of the guests. We enjoyed the relaxing beach, spa and its swimming pools. There were some activities and amenities for free but we could not avail due to the short time we spent here. They are in a good location including nearby restaurants, shops and grocery. The regular rooms were not that spacious but with a big comfortable bed. The toilet and bathroom were spacious and clean. However, we have to ask for extra toiletries because they only put 1 soap for bath and toilet and 1 set of shampoo and conditioner. And they did again on the next day. The normal coffees and teas were there including ice bucket. It has an iron and ironing board. No pair of slippers while on my sister's room on the other room they have. One setback also is that the next room where there were some children, everytime they will open and close the door, you will hear it very loud.
Beautiful resort during trying times.
We are currently staying at this resort. It is beautiful! At any other time I am sure the stay would be perfect but we are here amidst the Corona virus situation. The resort offers what they call a "cabana" with showers and a place to store your luggage. Now they have closed those and we have to be out of our room by 11:00 am and our flight isn't until 8:00 pm. They offered us a hotel room for 99 dollars. It seems to me when your resort is not very full you might try to accommodate your guests needs.
Spent 5 wonderful days at the Marriott Waikoloa Beach Resort with family, it’s a great location with a great beach, two pools/hot tubs and lots of shops, restaurants and stores within walking distance. The staff was very friendly and very helpful during our stay, they made a big difference in our vacation. Watching sunsets, moonlight on the water and whales jumping made it a special place. Titanium Elite Member