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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions:
- Enhanced High Speed Internet Access
- Daily Beach Yoga for up to 2 ppl
- 2 Daily Pool Fitness up to 2 ppl
- Daily Cultural Activities – (5) per day – Lei Making, Hula Lessons, Hawaiian Language, Hawaiian Games, Walking Tour, Ukulele Lessons for up to 2 ppl
- Daily Tennis Court Rental for 2, Rackets and Tennis Balls for 2
- (2) Refillable Logo’s Water Bottles upon arrival (1 time only)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating3583 reviews
WAY Overpriced for an Outdated Room
an effort to have a relaxing stay away from the big cities and noise - they booked us into a room overlooking an incredibly noisy pool. Thanks to a wonderful front desk person, Cyan, she booked us into a suite overlooking the much quieter side of the resort. As a Marriott titanium member I am a big fan, but NOT of this hotel. It is outdated, you can barely move your luggage across the old carpet to get to your room. The in room coffee is horrible and EVERYTHING has a fee attached, from parking, to breakfast, to better coffee. Definitely OVER priced. If I paid $200 or less a night I might reconsider but even then remember everything has an extra fee. One other note, the housekeeper was still working in the room to which we were assigned and was astonished we had the room - called her supervisor and he came to check our room key to see if it worked. Then as we were eating while waiting for our room - I received a call asking us to change our room. Why was housekeeping trying to keep us from this room? Very strange experience. Also the screen door has a hole in it and was really hard to open and close.
Bait & Switch
I booked a double room, ocean view for an exorbitant amount of money but it was vacation and I wanted to be able to enjoy an ocean view room. When I checked in, the desk agent told me that she had ‘upgraded’ me to a pool view room. After I informed her that I had paid for an ocean view room, she told me that she didn’t have any. She offered me a $200 credit. That was clearly insufficient for what I paid. After insisting that we speak to the manager (who never showed his/her face), she returned 10 minutes later to say she was able to accommodate the request on the top floor of the hotel. When we arrived, it was a pool view room, with a glimpse of the ocean (like nearly every other room in the hotel) on the top floor. Beyond the bait and switch, the hotel was run down, the food was awful and the service unsatisfactory. Don’t stay there. There have to be better hotels for the money nearby.
We have had the absolute worst experience here. We checked in yesterday as the keynote speaker for an event, with a reservation for a two bed room. We were tired and ready to relax after a long flight. When we got to our room we saw it was a single king bed, so we called down and reported the error and were told to bring all of our luggage back to the front desk. We carried everything back down, and then were told that they were out of double rooms. Which was interesting because they gave the person next to us an UPGRADE on their double room so that they could have an ocean view. We waited for a half an hour for a manager to come help us, and were told that the best they could do was to send up a cot. They did not offer us help with our bags, and my mother and I (she is 73) had to carry our bags all the way back up to our original room. We also asked for foam pillows bc of a feather allergy. The cot was delivered just inside our door with 2 extra feather pillows, no effort was made to help us set it up. My mother and I struggled for 15 minutes to get it over the border between the carpet and the wood flooring and it almost fell over on us several times. When we did get it set up, there were springs popping out of it. I got no sleep. What a horrible way to treat people. The utter lack of respect, the loud parking lot noises of feral cats fighting all night, the view of the dumpster, the smell of mildew in the room, the abhorrent service… do yourself a huge favor and never come here. We come to the islands twice a year and in 20 years have never had an experience like this. I can’t believe I’m saying this but I can’t wait to leave here tomorrow. 0/10. I hope they read this and do better so that they don’t ruin anyone else’s trip.
A great place
An absolutely wonderful experience at this Marriott. We stayed in a room with a resort view (2291) on the north wing of the hotel which had a beautiful view of the landscaped grounds and in the distance the ocean. Thought it was a well apportioned room with a small lanai. Bathroom was decent and not too small. All interactions with staff were great. Prices for food were actually decent for a resort hotel and the food was very good. Did not eat any dinners on the premise. Beautiful infinity pool and it is just a short 100 yard walk on a scenic path pass fish ponds to a beautiful beach. Good swimming because it’s a cove however poor snorkeling. Watched whales break a mile offshore and friends saw turtles to the south near Lava Lava Beach Club. The overall vibe at the hotel is very chill and it was mostly families or people over 50. No easily accessible bar by pool.
Wonder relaxing week at the resort.
My wife and I stayed for the first time in the Vacation Club section. We couldn’t have been happier. Our room was clean, spacious and well setup. Every employee we encountered was friendly and enthusiastic and I mean even the gentlemen who gave us our towels. The pools are very nice and we never had a problem getting chairs. Lane the server at the pool was always around to take care of us. We enjoyed the on site restaurant and bar. We also loved the fact that the Kings and Queens shopping centers are so close for restaurants, grocery store and shopping. The beach is beautiful and the stroll to get there past the fish ponds is beautiful. Thank you and we will be back. The Hawaiian Big Island is fascinating.