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Hotel overview
Location
WaikoloaProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee
Hotel Mandatory hotel imposed resort fee inclusions:
- Enhanced High Speed Internet Access
- 2 Daily Pool Fitness up to 2 ppl
- Daily Cultural Activities – (5) per day – Lei Making, Hula Lessons, Hawaiian Language, Hawaiian Games, Walking Tour, Ukulele Lessons for up to 2 ppl
- Daily Tennis Court Rental for 2, Rackets and Tennis Balls for 2
- (2) Waikoloa Specialty Welcome Drinks (1 time only)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
3609 reviews
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Oct 05, 2024Awful rooms
As many reviewers have noted, the regular rooms are moldy and the beds are hard. Bedding is thin. I slept poorly. The room is like a motel. There are vacation club and updated rooms elsewhere on property, and I imagine those are the good reviews. In addition, I was accosted no fewer than once a day to purchase a timeshare. The company is putting people in crappy rooms and then approaching them to opt into a timeshare for a better room next time. Shame on Marriott. I will not stay here again.
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Oct 04, 2024Waikoloa Beach Marriott on Kona (Big Island)
The Waikoloa Beach Marriott in Kona (The Big Island) is an absolutely incredible experience, not just a place to stay. The hotel is gorgeous, open lobbies and decks, fabulous pools, magnificent landscaping (they use lava rocks for walls and railings etc) and the beach view is wonderful. There is a beach walk path that goes along the beach to other resorts, which is a nice walk. The room was positively outstanding! We loved this resort!!!
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Sep 19, 2024
YES!!!
This was our first time on the Big Island and we carefully researched where to stay. We wanted a resort with beautiful grounds, nice rooms, good reviews, and a scenic location. What we didn't want was a place that was so expansive it resembles a small village. We chose this hotel due to its location. It was not too far from airport, and shops, and restaurants are close by, yet there is still a feel of being in a resort. We did have a slight problem with the entrance which we found to be underwhelming. There is a sign at the driveway entrance out on the street but we actually weren't sure if it was for the hotel or perhaps their condo/timeshare area. Just didn't stand out as much as we expected. (During the course of our stay, we noticed other cars wondering the same thing as they pulled in and drove up.) We think part of the problem is the entrance at the end of the circular driveway does not have a hotel sign over it. The entry is open-air but no signage on the overhead crossbeam or nearby. See attached pic. Check-in was quite slow. It took us about 20 minutes standing in line. Two receptionists: one was helping a couple and she left for several minutes to tend to whatever problem they had. The other one was registering a couple ahead of us. That receptionist was very friendly and helpful and she had a lot of info to pass on about the hotel. We used self-park for our car and while there were many cars in it, we never had a problem finding a spot. We were delighted with our clean and spacious room in the Kamehameha Wing! Gorgeous views overlooking the lush grounds, pools, Anaeho'omalu Bay, beach, and ancient fish ponds. There were three pool areas, including a large infinity pool with nearby spa, and a smaller one that had a slide. An additional small pool area had sand on the bottom (cute idea!) and was mainly used by children. In the morning when we swam, there weren't many people and there were plenty of pool chairs available. At night, when we sought out a quiet area to look at the stars, there was a lot of noise in the infinity pool from a large family group. The kids were jumping/diving into the pool, shouting, and the spa had double the amount of people that were supposed to be using it at a time. Wish there was an adult-only pool? Or perhaps adult pool hours in the evening? Hawaii Calls is the restaurant and we used it for dinner and for breakfast. The servers were great at both meals and always used our names which was an appreciated, classy touch. We used the buffet for breakfast and it was outstanding with a huge variety of foods. The landscaping is beautiful and it was pleasant to walk about the grounds, read the info signs about the Anaeho'omalu area, and walk out to the sandy beach area. The beach is longer than it is wide and the waters are a bit rocky in places. There are simple beach chairs out there that you can use, plus a business that rents more elaborate chairs, boating tours, etc. The Kings' Shops are right across the street from the entrance driveway, and the Queens' Marketplace a short walk away, too. The Lava Lava Beach Club restaurant can be accessed from the hotel grounds if you walk along the beach or pathway in the Anaeho'omalu area. This is a lovely resort. Just the right size! Wonderful, friendly, helpful staff! We'd stay here again for sure!
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Sep 14, 2024
Underwhelming at Best
First of all, we are Titanium Elite with Marriott, and we stayed here with our kids for many years (2010s) and loved it. It was, by far, our favorite hotel in all of Hawaii for well over 10 years. In our experience, it seems like the hotel took a "nose dive" with the remodel/addition of the Vacation Club rooms. After those rooms became available, the hotel went from feeling beautiful, upscale and luxurious to a motel vibe with individual Igloo coolers of beer and music blasting at the pool. On this most recent visit, there were so many people around the pool, with lounge chairs taking up almost every inch of space in the pool area, that we opted to do excursions versus relaxing poolside and breathing in the Hawaiian air which is what we would usually do. I hope that they can bring the luxurious feel back to the hotel, but I think that ship has sailed. Unfortunately, the only thing that I can recommend is the Hotel Shop where I bought an Un Pueblo Bombon Tote which I love. I highly recommend this beach bag. That said, we will be only staying at the Mauna Kea Beach Resort for the foreseeable future because this hotel is underwhelming at best.
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Sep 13, 2024High expectations...turned into quite the opposite.
Without a doubt, the worst Marriott experience in a very long time. We have traveled the world in Marriot hotels. The list is very, very long. Elite Bonvoy members for years, and was treated like I was checking into a $50 room. We made it to the room 45 minutes after waiting in line. The room was not what was promised...not even close and turned around and checked out. We didn't spend 8 hours on a plane for this. Luckily we rebooked up the road at the Westin for the same cost. Separate review on that. I won't go into the rest as the rating here says it all.