TripAdvisor traveler ratingbased on 4911 reviews
LocationTimes Sq/Theatre Dist - Midtown
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating4911 reviews
Just at the times square therefore the location is perfect for lively stay, I stayed in two connected rooms for me, my wife and my two boys, the view was fantastic, the room was clean and nice, restaurants and shopping were just few steps from the hotel, Starbucks was just in front of the hotel door for our morning coffee, I liked my stay and will do it again for sure.
I've stayed in other W's (Barcelona, Amsterdam) and the W Times Square doesn't even compare to these, falling far behind them. We arrived late in the evening to unfriendly and even intimidating doormen/bouncers who barely acknowledged us let alone offer to help with our bags. We were due a room upgrade and I called ahead to confirm this prior to arriving (being a Marriott Gold member) however the check-in lady was clear there were no rooms available. Upon finding our room we were disappointed - the rooms are old, worn down, small and the lighting is horrendous (bright white LED). The bed felt like a bed wetting sheet was underneath the bed sheet...certainly not up to W standards. Our view was of a lower roof top with lights shining in so we asked to move - after kicking up a bit of a fuss, miraculously an upgrade did become available. The lounge is rather seedy with no windows/natural light and a worn down bar with parts of the bar top chipping off... the Edition hotel's bar around the corner was a welcome improvement. The concierge was however very helpful and professional. To add to the issues of unfriendly doormen/bell-staff my girlfriend was told to get out of the lift by one of them after being unable to get out... after being blocked by his trolley! Overall there's clearly an attitude issue among some of the staff and the interiors are dated, worn and far from comfortable. This is not a 5 star hotel, 3 at a push.
NYE in a Times Square hotel
This is a bustling hotel! There is a great lobby bar that gets busy in the evening. We wanted to be close to Times Square for NY Eve to feel the atmosphere. We heard the concert from the room and could see the preparations on the days before the event. Important to know that the hotel has no view to Times Square and staying here does not give you access to the event! Times Square is normally busy, but New Year’s day and night it’s just crazy, we had to get a letter from the hotel for the police to allow us back in and we had to take a 10 blocks detour as all the streets were closed! We didn’t realize it gets so messy! Other than that we loved this futuristic hotel and the lovely corner room.
Took my daughter into NYC for a concert and stayed overnight at this hotel. This place is the ultimate in modern design. My tween was loving all the designs and how the lobby was decorated for Halloween. They have a section off to the side of the lobby with NYC graffiti art (great for Instagram pictures). We were upgraded to a very high floor with direct views of the broadway district. Loved every minute of our stay.
Great location, Beautiful hotel!
We loved our room, the location was great and the hotel decor was cool and funky! Good dining within hotel at Dos Caminos, but lots of food nearby. We had excellent service from staff; the valet was expensive, (of course.)