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1468 reviews
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Aug 06, 2023Favorite hotel in Minneapolis
Favorite Hotel in Minneapolis. Detailed rooms, clean elevators and well kept hallway. I go on business and bring my family along. It’s all around a great stay and the best restaurants and bars near by!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Jul 01, 2023Foshay Observation Deck was Closed and Museum was Pitch Black Despite Hotel Website Saying Both were Open
In a nutshell, we went to the W Minneapolis to see the Foshay Tower Museum and Observation Deck. Despite what is said on the W Minneapolis website (which says the deck is open), it was closed. The museum had NO lighting and no staff to turn on the lights on that floor. It was a very disappointing experience - especially since everywhere it says that the observation deck and museum are open. Anyway....when we arrived at the W Minneapolis, we went into the elevator and pressed the button for the 30th floor. Nothing happened. So, we went to the registration counter of the W Hotel. The staff person told us that the observation deck was not open due to repairs and they did not know when or if it would open again. However, their website indicates that the observation deck IS open - so this was a major disappointment having driven over 45 miles to walk on the observation deck. We were told that the museum was open, and that we could go with the other people on the elevator who also were headed to the museum. By the time we got there, the elevator doors had closed. So, we waited for the next one. So, we tried pressing the button again for the 30th floor. Nothing happened. We went back to the registration desk and the staff person gave us the plastic card we needed to access the floor. Why he didn't give it to us initially is beyond me. At any rate, we went up to the 30th floor and were shocked that when the elevator doors opened that it was completely dark and had no lighting. The people who had gone on the elevator before us said that they wanted to go back down because it was too dark and scary. We wanted to at least see something about the Foshay Tower, so we each used our cell phone flashlights to see the displays. The staff at the W did not mention that there was no lighting or light switches that we (nor could the previous guests) could find. The displays had interesting information that we didn't know about those involved with the construction of it or the court proceedings. It would have been substantially better had the lights been on so we could adequately see and read the displays.
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May 28, 2023Choose another option unless you like being ignored 😞
Just don't. I'm so sad and disappointed. I took my BF of two yrs here for.his birthday dinner at Manny's and a stay at the W at the Foshay! I haven't been here in 7 years but thought it would be just as good as the last time. It's a W for crying out loud! First, the valet team and front desk people were all friendly and nice. Thank you for this. The room, clean, comfy bed, decent amenities. I'd give the room a 3. Furniture was uncomfortable and crowded in and two lights did not work. I started writing this before going to bed after a big dinner at the amazing Manny's! The hosts, John at the bar and server David were absolutely spot on awesome! The rest of the trip, isappointing with unbelievably horrible customer service. I am not an unkind person. I I pride myself in being a good respectful customer! No matter what level of service I get. But when you get NO service, no hello, smile nor acknowledgment that you've even walked into an establishment... Let alone two of them in one location, it's disheartening and sad. We live in the suburbs of Minneapolis and came down for 1 cool evening to try to give the city another opportunity to show people that there are businesses that continue to thrive after all of the chaos of the last 3 years. Manny's shined....W not so much. The people working in the property bar/restaurants there should be ashamed. Grow up. Stop chatting amongst each other and pay attention or leave the biz. In 40 minutes we were both upstairs at prohibition and downstairs at the living room. We left it without cocktails. We left without contact from any human being working there. I made eye contact with a server in the living room for at least 2 minutes and she turned around and went another direction!!! There were few customers...maybe 7 at the bar and 6 at tables. Unreal! Prohibition smells like my grandmother's basement of mildew and the people that work there were inconsiderate and way too concerned with their own conversation. Not one Hello but five people looked right at us as we walked off the elevator. Honestly... Manny's and Keys should be sad that they are even connected to this hotel experience. Two legendary great establishments with exceptional service....or they should be happy that the poor experience next door drives people over to them in droves. Westin, I'm sorry but you need an overhaul of the employment and training of anyone working at your location here. Date of experience: May
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May 17, 2023
This place sucks!!!!!
This place sucks!!!! The staff is terrible and the furniture was so uncomfortable and way too expensive. Do not come here for your own sake. The food was terrible and all the drinks tasted so cheap.
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May 16, 2023
You get everything you would expect from a W hotel!
Everything you would expect for a W Hotel. Nice lounge, good furnishing, no complaints. Rooms are bit odd shaped given the historic building, but the vibe is very cool inside lobby and room. Within walking distance, one block, to a Target to pick essentials. Would def stay here again.