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1418 reviews
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Jun 22, 2025Nice hotel Great location Friendly staff
My wife and I attended a birthday celebration here. Our first time to this hotel. Lisa was grey checking us in and to our surprise we received champagne and chocolates for our anniversary. Hotel is a great location with views of the city and the Path station close by to bring us into the city. Comfortable beds and temp. Nice clean rooms. We enjoyed the free breakfast buffet with our Titanium status and the service was very good on a busy Sunday morning. Daphne made sure our checkout was easy and we callled for car pick up and it was ready in just a few minutes Nice hotel. Great location very friendly and helpful staff
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May 26, 2025
Excellent stay
Amazing hospitality , views , and location! Fortunate enough to stay in a newly renovated room which was comfortable and beautiful. Room service if you get to meet Hannah was on top of making sure we had everything we needed in the room! Same goes for needing assistance with internet having Victor and team assist asap. Great welcoming staff , ambience and not to mention perfect location!
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Apr 12, 2025
W stays winning
Even while undergoing new construction, I had the best experience you can have as a business traveler because of Daphne and Mariah. I can’t imagine staying anywhere else because of their dedication and willingness to be helpful. Daphne and Mariah never think in terms of no, they think how. If you are traveling to the NYC area and don’t stay here that is your loss!
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Mar 29, 2025W is more of an L
Experienced the same as other reviewers. My chair was gross to the point I refused to sit on it. Stains on furniture, chaise, handle on drapes broke when I went to close them, and decor that looks mid 80's although it apparently opened in 2009. Basically an upscale motel room at this point, with the added joy of high prices. I hope the reno can rescue it because the location is great, but I couldn't wait to leave. Thankfully the sheets and bed were clean. I get the reno, but seriously guys do better.
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Mar 08, 2025
UnderWhelming Stay
I was given a standard room directly across from the elevator area which made the room noisy all night long. Not even a free bottle of water in the room, which is to say zero Bonvoy status recognition beyond the welcome gift amenity that they are required to offer (I am lifetime Platinum). Blinds do not fully close and the rooms all face the rising sun, so good luck sleeping in. Check in is currently in a coat closet. Recommend that you stay somewhere else, there is no W vibe here.