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1416 reviews
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May 26, 2025Excellent stay
Amazing hospitality , views , and location! Fortunate enough to stay in a newly renovated room which was comfortable and beautiful. Room service if you get to meet Hannah was on top of making sure we had everything we needed in the room! Same goes for needing assistance with internet having Victor and team assist asap. Great welcoming staff , ambience and not to mention perfect location!
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Apr 12, 2025
W stays winning
Even while undergoing new construction, I had the best experience you can have as a business traveler because of Daphne and Mariah. I can’t imagine staying anywhere else because of their dedication and willingness to be helpful. Daphne and Mariah never think in terms of no, they think how. If you are traveling to the NYC area and don’t stay here that is your loss!
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Mar 29, 2025W is more of an L
Experienced the same as other reviewers. My chair was gross to the point I refused to sit on it. Stains on furniture, chaise, handle on drapes broke when I went to close them, and decor that looks mid 80's although it apparently opened in 2009. Basically an upscale motel room at this point, with the added joy of high prices. I hope the reno can rescue it because the location is great, but I couldn't wait to leave. Thankfully the sheets and bed were clean. I get the reno, but seriously guys do better.
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Mar 08, 2025
UnderWhelming Stay
I was given a standard room directly across from the elevator area which made the room noisy all night long. Not even a free bottle of water in the room, which is to say zero Bonvoy status recognition beyond the welcome gift amenity that they are required to offer (I am lifetime Platinum). Blinds do not fully close and the rooms all face the rising sun, so good luck sleeping in. Check in is currently in a coat closet. Recommend that you stay somewhere else, there is no W vibe here.
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Feb 28, 2025
Anything but luxurious
While we always loved staying at the W when we had plans in the city and likewise recommended same to friends and relatives coming to metro area, it unfortunately has lost its luster. W promotes itself as modern "luxury" or luxury liberated, but our recent stay (w/e 2/15) was anything but luxurious. The hotel does disclose on its website that it is in the process of remodeling public areas and rooms, so we expected diminished access or perhaps limited room choice. We did not expect a deteriorated room and non-existent luxury. We asked for a room on an upper floor and the W did deliver a twelfth-floor accommodation. Regrettably, however, the room would not meet even the most generous definition of luxury. The desk chair was completely abraded, the round lounge chair by window had both tears and stains, the shower mirrors were de-silvered and as I went to take a shower, I realized the bathroom had none of its previously offered/ expected toiletries (shower cap and its other "vanity" items). I add that on another occasion (in the immediate 'post-pandemic period') we likewise had no toiletries, but on that occasion wrote it off to pandemic aftermath. Since this was a repeat occurrence well beyond pandemic turmoil, when I called the whatever whenever line reporting the absence of shower cap and such, I expressly asked if the hotel was no longer providing same or if we had to expressly request same before arrival. I was assured that was not the case. It seems it was just a repeat failure by both housekeeping and any supervisor. As noted, we acknowledge the hotel disclosed it was renovating, but it’s hard to imagine they let all the rooms deteriorate to the level we encountered before remodeling. Presumably, the remodel starts with the rooms in the worst condition so begs the question: this was the best the W had to offer? The room (booked through W Hotel not a 3rd party) did not come with a disclaimer or a “deterioration discount” rate. Consequently, it was a very poor representation of the “luxury” brand despite luxury brand price. On the positive side, the whatever whenever staff was pleasant when we spoke, and they did promptly dispatch someone to the room with the missing items so we could get ready. The server who brought room service was also a bright spot with his welcoming smile and attitude, although the in-room dining menu was lack-luster. Perhaps the W will reclaim its pre-pandemic luxury-state post-renovation, but until then, it is a disappointment and poor value.