TripAdvisor traveler ratingbased on 867 reviews
LocationFort Lauderdale - Beach
Wish you were here?
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Mandatory hotel imposed resort fee inclusions:
• Local Calls & Long Distance Calls within the USA and Canada
• 2 Beach Chairs and 1 Umbrella
• Enhanced In-Room High Speed Internet Access
• 2 Four Hour Bike Rentals
• Access to Fitness Class Daily (Beach Boot Camp and Yoga)
• Bottled water in room and beach
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Parking Fee :- A daily parking fee plus tax may be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice.
Ratings & reviews
TripAdvisor traveler rating867 reviews
Disappointing stay. Could be great, but question housekeeping / maintenance.
I want to start out by stating that I understand the hotel business is challenging right now with the current pandemic. I would also state that I did extend my stay from two nights to four... I do like the "bones" of this hotel... a great location and the possibility to be a great hotel... here are my thoughts (so you might make a differing choice than I): I chose this hotel, besides location, on the fact you can book a "residential unit" that includes a full kitchen and washer dryer. Being a Marriott Platinum Member for life, I frequently get upgraded, and breakfast is included at Steak 954 (more about that later). From what I observed, both employees and guests were all wearing masks, observing social distancing, and there is hand sanitizer dispensers everywhere. In addition since a stay in June, they have added sanitizing wipes in key areas (lobby elevator bank and pool entrances), a nice touch. I hate having to valet in these times, but you hope for he best I guess when leaving your car with a stranger. The room I as given was a two bedroom residential unit on floor 19. We got our own luggage cart (to minimize contact) and headed to the room... here was our first experience with "yuck"... the room was dirty, the couch (and I'm sure the hotel management is frustrated with the designer choice of white sofas), pillows askew, curtains tied back, and the grossest mess on the carpet (I took a photo, attached, so that when I went back to the front desk to ask for a differing room, they would see why). I was immediately given the same room two floors up, This room was better... the sofa is still dirty, and the area rug beneath has seen better days, but the view, room size, and kitchen was good. We did a full cleaning (today we bring our own bleach and wipes). This is when we found multiple and obvious issues with room maintenance. Ice maker completely clogged (and after we melted the ice we found the mechanism is broken so inoperable regardless), the right side light over the sink in the master bedroom burned out, and a "clanging" sound from the garbage disposal (found a bottle cap from a previous guest). In addition, when you open the dishwasher, it makes a screeching sound worse than any haunted house you have visited at Halloween. Did I report any of this? Nope... I did not want anyone in the room. And as the view was great and we love the hotel's location, we decided to stay and make the best of everything. My point is however that all of these things should have easily been caught by Housekeeping and Housekeeping management if they are inspecting, especially during a pandemic. I think we would have been more grossed out if we were not sanitizing everything anyway. You may have a different tolerance. I will say that the sheets, duvets, and towels at the pool all appeared brand new, so I think they are cycling through these. So kudos. On our last full day I really started to really question the cleanliness of the hotel... We learned from our last stay in June that if you walk out on the balcony, in bare feet, the bottoms of your feet will be absolutely black with grime. I was hopeful, as the hotel has just reopened in June, that this September stay would see cleaner balconies... Nope. still filthy dirty, Now think about all the guests, barefoot or with shoes, walking out on the balconies and bringing back this grime (Note to management... don't believe me... walk on the balcony and walk back n on a white wet towel, you will see what I mean). Okay, so I like the bones of this hotel, and the location, and the breakfast right? So we will just not use the balcony. Each afternoon, Housekeeping would knock on the door to see if we needed anything (as we washed our own towels etc. we did not). We did however as each day to borrow a vacuum to at least vacuum (thinking about how dirty all the floors in the hotel must be). We would "glove up" and take the vacuum. On the last day, the vacuum we were given was not working, no suction... Again, wanting to minimize contact, we thought we would look at what the problem might be... you will see form the other picture I have posted all that was clogging the hose... GROSS! But even more disturbing... how many rooms, hallways, etc. have been "vacuumed" with this? Every space, and it could be dozens and dozens, were NOT cleaned properly. Okay, so here are some of the positives... As mentioned, I observed good mask wearing, social distancing, and availability of hand sanitizer. The beds, linens, and towels are all first rate. Love the location across from the beach. The pool areas appeared clean, and the chairs were well separated. We had both breakfast at Steak 954 and two dinners at El Vez. All delicious, very friendly Servers, really good service, and we observed, when a Guest departed, really good sanitizing practices. We ate outside all times, and felt safe. Kudos to the F&B Team! All in all I guess I would say a below average stay... some highs (F&B, the location), but some definite areas of needed improvement, some of which may be deal breakers for some people (housekeeping and maintenance for sure), Trust me, if a dirty rug or extremely dirty, used to be white sofa, is an issue, you will want to look elsewhere. I might suggest to the Hotel Management Team, next time you have a staff meeting, hold it in one of the rooms, maybe mine in Tower 2 on floor 21 or the one on floor 19 (was it even possible to clean that rug and sofa?!?) and take the time to observe what you see and hear... the "up button" on the left from the fifth floor (never worked), the LED lights in the elevators (most burned out), the screeching the elevator doors make (sound like metal on metal), the "Cabana 3" sign at the West Pool that says "abana" (as it did back in June), the filthy balconies and sofas, the worn area rugs, and the burned out light, etc. Then ask, "Is this acceptable at a 4 star level hotel that charges a $500 plus a night rate?"
Disappointed, Web info not updated and dark room
Services were not as advertised -- I was expecting 24/7 room service as the site and the app stated. However, I see that W recently updated their web site to just say "room service," that's an improvement. I should note that the hotel staff were professional and helpful. A bartender in the steak house restaurant was super helpful in suggesting take-out options for our room. She rescued a bad situation. We had a forced overnight layover in Fort Lauderdale, and I decided as a special treat to stay in an oceanfront room. Our plan was to hunker down in a corner room and enjoy the safety of room service. The Web site and the Marriott Bonvoy app advertised 24-hour room service, which was a key part of our choice for our return home from overseas during COVID times. We arrived to learn that the hotel *only* offered room service on weekends. That meant that we had to venture out or make our own delivery arrangements or go hungry. That information would have been a factor in our choice of where to stay. This is not a sanitation choice. This was a business choice. If Marriott wanted to look after guests' welfare, room service would be more helpful than than odd choice of taking coffee/tea service out of the room. One note about our Fantastic Oceanfront Queen Suite... it was a comfortable room; however, the bathroom was literally the darkest bathroom that I've experienced in the developed world in a major hotel chain. The living room was also very dark -- I was disappointed.
Much Needed Trip away from Home - 1st since March
Fort Lauderdale was the perfect location for for a retreat away from home. The safety protocols for Covid-19 were in place and being followed (for the most part). It felt good to support the local restaurants! The beach was clean, and other beach goers were respectfully distancing. The W Fort Lauderdale is a super stylish hotel in an unbeatable location. Note, the vibe at the pool was great and we had a fun time as we did a kid free weekend. However, I would probably opt for the Marriott or Westin if brining kids. The W is most definitely a more adult environment. The staff (everyone) at the W Fort Lauderdale was the absolute best. Very well trained, knowledgeable, and always there to offer assistance. All in a very sincere friendly way. We generally try to not have dinner at hotel restaurants. However, on our last night at the W it was fortunately raining. I say fortunately because the rain prompted us to eat at Steakhouse 954 within the W. This was an absolutely great meal!! I would highly recommend it - rain or no rain. As great as our stay at the W was,there were a couple downsides; - The furniture in our room was quite stylish, but was pretty worn. Lots of scuffs and nicks, etc.. The carpet was also dirty with stains... - The pool area and furniture also had a worn not so clean feel to it. - I realize that plenty of people travel with their pets (we love ours but leave him at home where he is comfortable), but there were multiple occasions during our stay where pets had accidents in common areas of the hotel - lobby bar, and hallways. This always kind of leaves me thinking about what has occurred in the rooms. Very thankful for Marriott properties that are still pet free. But thats just me...
Dirty, Rundown and Ghetto
Motel 6 would have been cleaner and classier than the W. It was disgusting the room wasn't cleaned before we got there. The ice bucket and dirty glasses from the prior guest was in the hall next to the door. Nothing in the room had been wiped down. The ceiling was falling in. It was dirtier than motel 6. They moved us rooms, the new room was at least half cleaned compared to the first room but was still only equivalent to motel 6 cleaning. There were dogs running free through out the inside hotel areas not on a leash. The only thing that was nice was the location. But my recommendation save your money and stay somewhere else thats actually clean. Considering everything with COVID currently I'd avoid this place. Disgusting.!!!!!
Labor Day at the beach
New to ft laudi. Spent the entire holiday wknd on the beach at the W hotel. Wanted to give a shout out to my two guys Kevin H and Brian B. These guys were on point all weekend taking care of our every need. They were very polite and always smiling making us feel right at home. I love spending time at the beach and am very much looking forward to spending more time on the beach at the W ft laudie. Will be back for sure and probably many times over.