TripAdvisor traveler ratingbased on 4439 reviews
LocationPuerto Vallarta - Beach
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Although smoking is not permitted within the suites, guests who smoke are permitted to do so outside in their room balconies and/or other designated areas such as restaurants etc.
Minimum check-in age is 18 year round.
Ratings & reviews
TripAdvisor traveler rating4439 reviews
I had a great stay at Villa Del Palmar. Although my stay was in the European Plan, the staff was friendly. My room was also very clean all the time. Check out was also very smooth and felt secure when picking up Ubers. They ask for Ubers info every time you go in and out of the hotel for your own security.
Another great holiday at Villa del Mar
The facilities are great, the staff are great, the location is great, what more can I say. The activities staff with Abraham, Monse, Alexia, Kari, Jerry, Andric, Sergio, work so hard to present great shows in the evenings. They are all mulit talented people. They do Spanish lessons, water aerobics, bingo, catch the baby, dance lessons, you name it. This is a very sociable place.
WONDERFUL SERVICE FROM STAFF MEMBERS
I was at the hotel in March 2020 and while I was running on the beach i cut my feet badly with a stone. I came to the hotel and was taking care by Catalina Mendoza & Juan Dominguez who were incredibly nice and helpful. They took care of me right away and helped me to disinfect my feet. I am very thankful to both of them!
What an amazing place . I have never been to hotel this nice outside of the states. We even toured the Hilton and Sheraton and none did compare. It was so clean and the staff was so accommodating. Also charging the room was very easy and they kept track with out iding us every time. The restaurants were wonderful and Christmas brunch was delightful.
We visited here in Nov 2018 and had a wonderful time so decided to go back for our 10th wedding anniversary in Feb 2020. When we checked in, they put us in a terrible room on the ground floor with the only view being of the back of the laundry. It was missing the microwave and hair dryer. We went to dinner at the Italian restaurant at the resort that evening. After waiting for 45 minutes we had to ask for our food which they brought to us heated up in the microwave. The next night our food was served quickly but was lukewarm and gummy. The entire visit we never had waitstaff come back to see if the food was OK or to see if we needed anything. There is no enforcement of the pool rules, people would put towels on the lounge chairs at 7 AM then never show up. Most of the staff seemed to be poorly trained and not organized. We did have some good meals at the Mexican Restaurant with better service. Our housekeeper did a good job of servicing the room. Our concierge, Martin, did move us to a better room after we had a talk about being trial members of their vacation club and our anniversary. Our entire stay was not up to the level of our first visit, very disappointing, we have no plans to ever return.