Wish you were here?
Hotel overview
Location
Las Vegas - StripProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit card authorization upon check-in for incidentals, this will place a hold on your funds. Please note that Vdara does not accept cash deposits upon check-in.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out for guests from all origins.
The daily resort fee includes the following services:
•In-Room Wireless Internet Access
•Fitness Center Access (if applicable)
•Local & 800 Phone Calls
•Additional Inclusions
- This hotel is a completely non-smoking facility. If there is evidence of smoking of any substance in a suite, the guest will incur a minimum deep cleaning fee.
Dog-Friendly Fee applies as follows:
• Dogs are the only animal allowed.
• There is a mandatory dog friendly fee of [$100.00 per night, per dog] for rooms and [$150.00 per night, per dog] for suites. These fees will be applied to your folio and payable directly to the hotel at time of checkout.
• Up to two dogs are allowed, with a maximum combined weight of less than 100 pounds.
• A second dog fee will be charged at check-in if bringing two dogs.
• Due to health code regulations, dogs (except for service dogs) are not allowed in public areas including, but not limited to: any food and beverage outlets, the Spa, or pool areas, except as passing through.
• Dogs are permitted in hotel rooms, suites, and the designated outdoor locations.
Ratings & reviews
TripAdvisor traveler rating
21410 reviews
-
Oct 10, 2024Cleanliness is Lacking
The Vdara was previously my go to hotel. I can say the quality of the property has gone down. We recently checked-in for a 4-night stay. The first room we were provided - the toilet wasn’t clean and hair was in the shower. We went and asked to be moved to a new room, second room - toilet again not clean. Again, we asked that this be handled, moved to a third room - toilet severely stained. Fourth room - finally better but still lacking in cleanliness. A dirty toilet is my pet peeve, housekeeping is only wiping and not lifting the toilet seats up to deep clean. They are not cleaning the showers or bath tubs (ring in tub) I don’t know if they are short staffed, but this is disgusting. Hopefully, they can turn things around, they did try to make things right by moving us to different rooms without making it a hassle. However, after this experience, I have to move on to a different resort.
-
Oct 05, 2024
THERE WONT BE A “NEXT TIME”!
The customer service and charging were an absolute disgrace. Between family, we booked 5 rooms for our daughter’s wedding. The couple themselves didn’t get their rooms cleaned once without having to complain and not always even then. There wasn’t even a “welcome” fruit basket for the happy couple. Our son’s family couldn’t find the bedding for our granddaughter’s sofa bed. When the contacted the front desk they said they’d send someone up with linen who could make up the bed and there’d be a $40 charge (plus tax of course). He informed them he’d booked for 3 people and wouldn’t be paying any extra. They decided “on this occasion” they wouldn’t charge “but in future” they would. If you lift (but not when you return it of course) the bottle of water or snacks from the tray on the worktop, a sensor immediately adds a charge to your a/c which you then have to resolve with reception. They hold $300 on your credit card on arrival btw. I fell down two steps in the lobby area (uniform dark flooring and didn’t see them and I was stone cold sober!). Not one member of staff came to my aid or asked if I was ok. An hour later one did ask another of our group if one of us had fallen and did we want to report it. They didn’t request my room number and never contacted me about it. I flew to Washington early next morning so only heard from after the holiday was over. The moderately sized outdoor pool only has standard brollies and were lowered for H&S reasons when it was windy. There is no other shade/planting so the pool becomes unusable unless you’ve booked a $200 plus per day cabana. This happened on more than one occasion to our party. On another day they closed the only pool for a private function. The pool is part of the “service charge” of $38 you pay PER NIGHT (unless you book yourself directly with the hotel). The prices/tax and tipping in America are eye watering now but the Vdara left us feeling ripped off ($42 for a pin-a colada at the poolside bar). The customer service is dreadful and you certainly aren’t left feeling valued or cared for as a guest. The staff come across as defensive and only capable of answering from an extremely familiar script which I suspect they’re only too familiar with.
-
Oct 05, 2024
Worst hotel stay ever. Horrible customer service
My partner and I came for my 21st birthday. It was our first time in Vegas and we were so excited to be here but the excitement was quickly dismissed by the hotel. When we walked in we immediately noticed that there were fresh stains on the carpet, as well as it being damp! We requested housekeeping to clean it asap and while they did clean it, they still left the floor damp?? Another issue was the ac and it barely working our entire stay. the most disappointing fact of all was that my boyfriend had called twice to set up a birthday amenity, before our arrival and at the front desk to remind them. To his shock they said they had no documentation of an amenity being requested but John Paul I think his name was assured my boyfriend that he'd get it set up. To no surprise, the next day comes and it's not been delivered. I called the front desk and requested to speak to a manager (Claudia) who let me know again there was no documentation or payment . I let her know I understand mishaps occur but once the mishaps happen shouldn't something be done? Shouldn't the front desk agent have let us know a payment was required at that point in time? She responded telling me it's really more the concierge side of things.. well then why weren't we directed to a concierge ?? At this point she was well aware of the issue with the ac, the carpet, and the lack of the amenity/miscomunixation. All she offered was complimentary housekeeping , and did not bother to have maintenance look at the ac or send an amenity up. I'd like to finish this by noting that I am a supervisor of a 5 star hotel, so I really do understand things happen. However, when nothing at all is done about it, that's when you know your staff has a problem. Worst customer service I've ever received. Vdra, do better. I'll never be returning.
-
Oct 02, 2024Vdara = expensive sleep depravation
It was clean but needs a complete renovation. Arriving early from a flight, an early check in was requested. The front desk staff was polite and advised we’d be contacted when a room became available. That didn’t happen until several hours later after we’d seen many other guests arriving and checking in. The furniture was old and dirty, some of it chipped. A towel was used on the couch to sit because it had noticeable black spots. It was nice to be able to wash one load in the suite and not have to bring back as much laundry to do. The room rate was good through the agreement with the hosts during a conference, but pricing sky-rocketed the day after for anyone wanting to stay over. That pricing might’ve been more palatable in its hay-day but not for the current state of the accommodations. Conveniently located on the 1st floor are a deli and separate Starbucks. However, they’re exorbitant like everything on the strip. A small side caesar salad > $20; Starbucks $9 med coffee. You can rent a coffee maker for your room for $20 each day, which is ridiculous. There are pros and cons to staying here, but one of the biggest issue with staying on the strip at this hotel is the sleep depravation because of all the noise, even on the 27th floor. And for that and how the Vegas infrastructure is now designed to corral visitors, it won't be a repeat stay.
-
Sep 30, 2024Another great stay
We stayed in a corner city suite and were lucky enough to get a very high floor with amazing views. Comfortable bed and good linens and loved that the bath tub looked out over the mountains, it was always a great way to start the day. We had a few pool days i and found the area a little cramped and not that relaxing, it also shuts early so if this is important to you I would check before travelling.