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Hotel overview

This unique resort is located only 25 minutes from Cancun International Airport, 30 minutes from Cancun and 20 minutes from Playa del Carmen. Luxuriate in exceptional service and create unforgettable memories at an elegant Mexican hacienda-style adults-only property, which offers a half-mile-long spectacular white sand beach and upscale accommodations. Appreciate two daytime restaurants including 1 buffet with à la carte breakfast option and 1 à la carte beach restaurant for breakfast and lunch. In the evening, enjoy unlimited dining in seven à la carte restaurants with no reservations. There are 11 bars, 3 swimming pools, including a main pool voted one of the 10 most breathtaking pools in Riviera Maya and featuring two swim-up bars. There is a "lazy river" style swim-up pool, daily activities, nightly entertainment, complimentary WiFi, and much more.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 22 miles

Property information

Year Built: 2007
1 bedroom suite: 15
Junior suite: 524
Total rooms: 539

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Current Renovations: Description: Important Notes:
*This hotel is an adults only property and does not allow anyone under the age of 18 years.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

 

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type. 


Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 18734 reviews
  • 5.0 star tripadvisor rating
    Exceptional Vacation!!!

    Our fourth time to the resort and once again, our expectations were not only met, but exceeded! The staff was wonderful, the grounds are beautiful, and the food and drinks tasty. And all of the little touches are definitely appreciated. Our favorite ‘home’ away from home!

    May 27, 2024
  • 4.0 star tripadvisor rating
    Make the best of it

    We visited VIM May 17-May 21. The Resort is solidly build and maintained in Mexican Colonial style . Relaxing clean and well taken care of property with beautiful walkways throughout the resort. Room: We stayed in bld 4 located by the pool, in close distance to the beach and main lobby area. The first floor room 4104 was basic and a bit outdated but nice and clean. Beach: is gorgeous with blue waters. At the time we stayed there sea was clear and wavy. Not sure if it is specific to the area, but as we continued our vacation at neighboring Iberostar resort ( we are club members) there was huge amount of sargassum in the water. Food: in all restaurants and the buffet was high quality with plenty of variation; wait staff is pleasant, willing to communicate in professional and friendly manner. Gusts: Well mannered, pleasant people mainly from middle of the country. Overall we had good time at VIM . Only drawback we could call is $120 disappeared from closed safety box. It seems whoever took it had plenty of time to look around as all zippers in suitcases and purses were open too. Not huge amount for the place with generous tips, but it was very unpleasant and upsetting. We let people in the front desk and concierge know but did not want to waist time and ruin our short stay with filing compliant/investigation. The fact that there is ATM on site was very helpful. This is definitely issue at the resort to be taken seriously and addressed by the Management of the property.

    May 27, 2024
  • 5.0 star tripadvisor rating
    VIM - First Trip

    Let me start by saying that my husband and I would definitely return to Valentin. Now, we have visited multiple AI resorts, and we are partial to Excellence resorts. When you are used to a particular brand, it can be difficult to adjust to something new. It did take a couple of days to "figure out" VIM. Let me start with the cons because the list is short. - It's a good bit bigger than the other resorts we've been to so there's a little more walking (which we didn't mind) and getting to know your way around. In addition, our first few meals were fine but we kept running out of water. It would take asking several times to get a refill. I have to say that this didn't seem to be because the servers didn't care. They just seem to be doing a lot! We heard by many that they were understaffed which could be why it took a bit to get water refills. Shade by the pool was another issue. We have always had no trouble finding chairs at our other resorts and most of the chairs had umbrellas. Here, most of the chair do not have shade, so the ones that do get gone very early in the day. We had a swim out, and our loungers didn't get shade until the afternoon. It would've been so nice to have an umbrella over them so we didn't have to seek out shade elsewhere. Lastly, we did go to the main pool for the foam party. I just needed to drop my bag on a chair so I could get in the pool, and literally, I thought I was going to have to ask someone if I could put my bag under their chair because there were zero available chairs. The chair/shade issue was probably the biggest issue I saw. However, if you like the beach (their beach was pretty rough and rocky), there are tons of chairs/shade down there. Pros - The resort is gorgeous! It's more jungle-y than most we've been to but very pretty. For the most part, the staff was fabulous! Jose (at Ginger), Mildre (at Ginger), Jema (at the Golden Pool), and Dora (in the main lobby) were amazing! They were all so kind and worked so hard! Next, I really loved the room! We had a Golden Suite Swim-Up, and I think I liked it better than the other resorts that I have been to because the bathroom had more privacy. In addition, the restaurants were good. There was often a wait (because we didn't do Prive and didn't want to worry with reservations) but it wasn't a big deal. We would go hang out in the Plaza or Don Miguels (LOVED this bar) until it was time for us to be seated. Another thing, we did room service several times - especially for breakfast. They may not get your order 100% correct, but it was so nice! We went between room service and the buffet, but I think we preferred room service because it was so nice to wake up, call it in, and get ready while we waited. Overall, like I said, we would definitely return! It was a great vacation!

    May 26, 2024
  • 5.0 star tripadvisor rating
    Can't wait to come back for trip 5!

    This was our 4th trip to the Valentin, and everything was amazing as usual. The GO Team, the staff, the food, the grounds....everything was wonderful! Special thanks to the lovely Dora for singing happy birthday to me! Love that she took some time to chat with us at the end of the day on Friday. People like her and Diaritza who works at Le Marche will always keep us coming back here.

    May 26, 2024
  • 5.0 star tripadvisor rating
    Paradise on the Riviera Maya

    This was our second visit to Valentin, and again, it did not disappoint. The staff is incredible, and by incredible I mean friendly, welcoming, always ready to help whether it’s their department or not. We came back because of the experience, but mostly because of the staff, can’t say enough about them! The grounds make us feel as if in a paradise, very safe, extremely clean and spacious. Already looking forward to our next visit! If I have a suggestion, it’s only one that briefly interrupted our enjoyment, and that was guests NOT respecting non smoking policy. Authority needs to be given to ALL staff to request guests to go to designated smoking areas.

    May 26, 2024