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Hotel overview
The preservation of the environment remains at the core of Valentin Imperial Riviera Maya values.
All our safety and wellbeing protocols have been carefully established to maintain a balance between your safety and the conservation and protection of natural resources.
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
*This hotel is an adults only property and does not allow anyone under the age of 18 years.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
Ratings & reviews
TripAdvisor traveler rating
18275 reviews
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Dec 06, 2023Avacado
Best resort ever!!! Dora working at the resort has made our experience unforgettable! She and her staff are the best ! We can’t wait to come back!!! I have a hat for you ! Taco truck was amazing ! French restaurant was so good!!! Churros are delicious!!!
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Dec 06, 2023
Paradise
This resort is pure paradise. From the beach to the pools to the plaza snd beautiful room. The service is amazing and everyone wants to be sure you have everything you need. Make sure you meet Dora, she adds the little something extra to be sure your stay is enjoyable.
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Dec 05, 2023
Another unforgettable birthday trip with my wife in paradise at the VIM!
Just back from 10 days in paradise at the VIM! This was a birthday celebration trip for my wife and our fourth time to the Valentin. So many great people who I want to recognize. Antonio at the Tierra & Mar, Angel in Café Sisal, Claudio who was so attentive while we lounged at the 'quiet pool', Alan at Don Miguel for the recommendation to try both types of Chocolate martinis! Thank you Isobel for the awesome bike tour around the resort, and of course the amazing Dora who updated us about what events were happening that day. My only 'thumbs down' was the cancellation of the foam party on Sunday afternoon for no apparent reason. Hundreds of people were ready to enjoy the event when it as announced NO FOAM PARTY TODAY DUE TO WEATHER. What??? A few clouds in the distance and blue sky over the resort and they cancelled the foam party which my wife and I (plus numerous others) were looking forward to all week - BOOOOOOO! The newly renovated sports bar was terrific and the mini beers and Cheesecake shots were the best! Nice to have the popcorn and hotdog stand there too for late night snacking. We tried all the restaurants except for L'Alsace (closed due to renovations) and enjoyed EVERY meal. The Hibachi grill in Ginger was the highlight as the group sang Happy Birthday to my wife. Kudos to chef Alberto for entertaining us while he prepared our most delicious dinner! Will we be back? Absolutely! See you next November for visit #5.
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Dec 05, 2023
25th wedding anniversary - Best place ever!
This was the best resort I have ever been to. 12 other resorts are not even close to how good Valentin Imperial Riviera Maya. Food is great! LaHacienda was my favorite. Breakfast at. LaMarche and Terra is great. The pools were very clean. Lists of fun activities. The resort and grounds were very clean and smelled great! Omar was great for the romantic dinner. Susana gave me the best massage I have ever had in my life. Dora was the best guest experience coordinator. She really made us feel like friends.
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Dec 05, 2023
Best Anniversary Place Ever!! 25th 🎉🎊🥂
Room service was great and staff at the resort is very nice and friendly. Romantic dinner was amazing and Omar did a fantastic job. The massages are top notch. Look up Dora, she’s an amazing woman that is very very friendly and knowledgeable. All the restaurants had great food but my favorite was the French restaurant. Cheers!!!