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Hotel overview
The preservation of the environment remains at the core of Valentin Imperial Riviera Maya values.
All our safety and wellbeing protocols have been carefully established to maintain a balance between your safety and the conservation and protection of natural resources.
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
*This hotel is an adults only property and does not allow anyone under the age of 18 years.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
Ratings & reviews
TripAdvisor traveler rating
16575 reviews
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Jul 01, 2022Amazing!
We’ve had an awesome time here! The food has been awesome, the staff has been friendly especially DORA the explorer! If it wasn’t for her friendliness and great vibes our vacation wouldn’t have been as awesome! Thank you Dora! And also shoutout to Vicki by the pool and Victor at building 7
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Jul 01, 2022
Dora The Best & Thank you to All Staff👑💎💎💎💃💖🌟💜🥖🕶🍌
We had the best time here. Upon checking in and visiting our room, we took a stroll and were immediately welcomed by Dora who made our trip. She was so energetic, lively and friendly. She made us laugh a lot til our face hurt and every day we stayed she continued the same energy and came to say hi. We also had an amazing time with the other staff taking care of the daily entertainment/workout activities like Pepe, Jessica, Brian, and Zyanya. The yoga in the morning is refreshing especially under the gym hut where they have fans and Zyanya leads with relaxing music. I also love the aqua bike class and zumba, the staff always brings the energy to the class. All the restaurants are delsih and the MJ show especially was also to die for! Thank you to all the staff who made our trip amazing <3
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Jul 01, 2022
Loved it here—DORA is amazing!
Beautiful resort, great restaurants and daily entertainment shows and spa. Dora is personable, friendly and really brightens everyone’s mood—she has great energy and made my trip more enjoyable. Recommend it!
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Jul 01, 2022
AMAZING
This is about my 6th time at the resort. From the food to the people to the activities, overall great. I would just suggest that for the main pool area, to have more beds under the shade. The best part of my stay was DORA!!! friendly, helpful, accommodating overall lovely!!!
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Jul 01, 2022
Best resort and best staff in Playa del Carmen/Riviera Maya
The resort is amazing.... 5 Star for sure. This was our 3rd trip to VIRM and we most likely will not go anywhere else in Mexico. Rooms are a great size no matter which one you choose. Food is remarkable, especially for an all-inclusive resort. But truly what makes our trips over the top is the staff. From the minute you set foot at the Bell Captain as you arrive (best feeling ever) until you return there upon your departure (saddest day) you are greeted and served with smiles and service. Even the grounds keepers and maintenance staff smile and greet you every time! Let me introduce you to a few of our special friends. Jorge Cornelio at La Marche. We met him on our first trip and always ask for him. He is the most attentive service person you will ever meet. You have to ask for him! He is full of energy, always has a smile on his face, sings and loves his work. If you don't ask for him (and these others) you will miss out! Then there is Jose Ramone at l’Olivio (ask for Choco!). Like Jorge, this man exudes excitement and customer service! At Ginger, ask for Nalleli. She is a sweet heart and brings life to the dinner table. Another great server at Ginger is Vianny. She is super efficient and very attentive towards making your dining experience a wonderful one. When you eat at Taman Sari, the Polynesian restaurant, be sure and ask for Fabiola. What an amazing woman. She is warm, friendly, and ready to serve you in many ways. Her 13 years of experience there shows so well. Our concierge in building 5 was Florabet. What a cheerful and warm lady. We greeted each other all day and had some nice conversations. She was more than willing to attend to our needs and answer any and all of our questions. The bartender at Ginger was the best at the resort. His name is Diego. There are so many others we could mention, but these 3 have always brought a smile to our faces and served us with their amazingness. As for what drew us there originally to VIRM. Our best friends went there 13 times! Several of our other friends have been multiple times. Their experiences (and the fact we trust their evals) made it a no-brainer to go. We have never been disappointed even for 1 second. The beaches are great, even when the seaweed is slopping to shore. The man that drives the seaweed tractor is always ready to "pick it up" if needed. The huts for us "non-privilege: guests are fine. The servers on the beach are always less than 10 minutes on their rounds no matter how far down the beach you are. The pools are super nice. If you like the "loud crowd" the main pool is for you. Food trucks, pool games, 2 swim up bars and mucho people.... go for it. We go for the peace and quiet and to get away so when we go to the pool we go to the Golden Pool/Lazy River. It has a pool bar, servers always ready to get what you want, and you can order snacks. Did I mention Yolanda?! This lady has been there quite a while and even though there are thousands a guests that come and go each year, she recognizes us every time. My wife and I aren't quite sure what all she does but she is literally everywhere always busy, but not too busy to smile, say Hola, and ask if we need anything. I could go on and on about our amazing experiences at VIRM.... suffice it to say that as long as we can save our nickels each month..... this will be, as the staff says each time we arrive "Welcome Home".