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Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
*This hotel is an adults only property and does not allow anyone under the age of 18 years.
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
Ratings & reviews
TripAdvisor traveler rating
19303 reviews
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Jul 11, 2025Family get away
We had a great first time. Hanging out in the pool was perfect. The food truck by the pool was great. All of our dinners were excellent. We enjoyed eating at Ginger so we went twice. The beach is beautiful.
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Jul 11, 2025
Excellent resort!
We had excellent service and will definitely return! Our room was absolutely perfect in building 2 on the 3rd floor. We enjoyed sitting outside having coffee on the patio. The service was outstanding from the bellhops, cleaning/custodial, waitress/waiters, and the hospitality staff. The groundskeepers do an excellent job. I have no complaints. The French and Japanese restaurants were definitely our favorites. Don’t forget to stop by and get fresh churros at night. They are delicious!
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Jul 11, 2025
Excellent Hotel with awesome service
This was our first time at this resort and it was fantastic. The staff was very friendly. The hotel is well maintained and the activity team was great. The activities at the pool were fun. The room was well kept and super clean. The food was very good. Ginger was our favorite and the Hacienda Mexican restaurant was fantastic. We will definitely consider returning here for our next trip.
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Jul 11, 2025
excellent trip
The resort is a very beautiful and very well service, the cafe has good breakfast sandwiches and drinks, and the room service is always on top of cleaning rooms. very very clean and beautiful. felt very safe and don’t have a single complaint.
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Jul 09, 2025
First time in Mexico did not disappoint
This was my first all-inclusive experience and it was fantastic. All of the amenities and facilities were first class. I never once felt uncomfortable at the resort or disappointed in the quality of service. Would highly recommend to anyone who is new to Mexico or the all-inclusive scene.