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Hotel overview
The all-new Universal Terra Luna Resort was inspired by the thrill of exploring the unknown and pushing the limits of discovery. Opening February 25, 2025, it’s much more than a launchpad into amazing adventures and exclusive theme park benefits at the parks; it’s also a landing zone for relaxation and recharging between the fun.
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
25 reviews
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Jul 13, 2025Aspects to improve
A new and comfortable hotel, but it is advisable to improve the customer service experience. At Reception, despite doing their job, they do not provide all the necessary information for first-time visitors, for example, regarding transfers and park schedules. We had to ask several questions because we were not given any information. The option of having the room cleaned every two days should be flexible. For example, if the room needs to be cleaned, towels changed, and trash collected the next day, they should do so. I recommend improving these aspects. I confirm that it is a good hotel, just improve.
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Jul 11, 2025
Low key bad
Not great. The workers at the market were nice especially the the coffee servers but the housekeeping frequency is pure cheeks. The pool is decent but not allowed own balls which is weird. Location is good but no access which is pure annoying.
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Jul 05, 2025
Very poor housekeeping
I have never before stayed in a hotel where there are 2 twin beds in a room and they only iron one of get beds?? We had 2 interconnecting rooms, and both rooms only had 1 bed which had been ironed?? Gives a very sloppy first impression and was the same throughout the stay. We have been staying here for 7 nights and only had housekeeping once! The floor hasn’t been cleaned, beds haven’t been made up, and no fresh towels, until we went to reception to complain. We were told they only send housekeeping “every other day”!?? You can’t walk to anywhere from this hotel, the food market/cafe is mediocre at best so eating while out was our only option. The walls are thin, and the light sensors annoying. Stay somewhere else folks.
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Jul 04, 2025
Incompetent Management and Fraudulent Credit Card Activity
As a frequent guest at Universal’s Loews hotels every summer, I am very disappointed with this experience. I pre-checked in and paid in full for both my stay and parking prior to arrival. To my shock, while I was at Universal Studios, I noticed numerous charges being attempted on my credit card for different amounts. Thankfully, my card was locked, so no unauthorized charges went through. I then received a text from the front desk informing me that they had accidentally deleted my credit card from their system and asking me to stop by the front desk. I was told I wouldn’t have to wait in line. However, when I arrived, the line was quite long, and I was told I would need to wait. While waiting, I witnessed several other guests complaining about similar issues — one man on his birthday had booked two rooms but was only given one, and another guest was visibly frustrated while trying to get help from a manager who kept repeating the same unhelpful responses. Although my kids had a great time at the resort, I am now home and still dealing with unauthorized charge attempts from the hotel on my credit card — daily. Despite multiple calls and being told someone would call me back to resolve the issue, no one has followed up. I am very disappointed and deeply concerned that my banking information has not been kept secure. The fact that the hotel continues to attempt charges for changing amounts, even on cards they claim to have deleted, feels fraudulent. This is unethical and extremely poor business practice. I have never experienced anything like this in my 45 years. Unfortunately, I will not stay at this resort again.
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Jul 03, 2025Good Hotel
We stayed here last week for 7 days and had a good experience. I'll provide as much detail as possible. ROOM: We arrived to our hotel early as we had an early morning flight and were able to get a room by 12pm. The room was a good size for our family of 4 (2 adults 2 youths). We had 2 queen beds with a small dresser and blue sitting area beside the dresser. We found no issue with space as we were able to tuck our carry ons under the seating area and we placed our bigger luggages on the seating area. There's also a decent sized closet where things can be placed inside as well. Small fridge in the room, we had to turn the temperature in it colder as it was quite warm. The room was cleaned every 2 days along with new towels. Our view from the room was the parking lot and the EPIC park. The one complaint about the room is that the walls are so very thin. We thought many times someone was knocking on our door and it ended up being someone else in the hallway. There were also many girls volleyball teams there at the same time and there were 2 nights we were awoken between 12-2am by girls screaming and laughing in the room next door, the ultra-thin walls didn't help that issue. OTHER: There was a water refill station beside the ice machines on our floor which was a plus. They do have 2 laundry rooms to do your own laundry (we didn't use them) but is a great idea! They also offer rental car service at the hotel through Avis. Shuttle buses to the parks were convenient and not far from the parks. The staff were very nice and helpful. Front desk was great when we got there. There was another desk in the lobby where we were able to pick up our park tickets and express passes, they were really helpful with park tips too. The Universal store was quite expensive, but that's expected. We went to Walmart on our first day and purchased a bunch of universal items for a fraction of the cost. POOL: The pool was a good size, not much happened in the pool area geared towards kids (at least while we were there). They had a movie that would be played in the evening on a white flimsy screen that couldn't be seen or heard. FOOD: Moonrise Bar by the pool had good drinks, a bit on the expensive side. Moonrise Grill (which is tucked into a corner and we didn't know was there until the last day) was decently priced. We were able to get a grilled cheese sandwich, fries and chocolate milk for $9US. They also had other decently priced options. We didn't eat at the Omega Market as we were out of the hotel a lot. We did purchase a bagel from the Omega Cafe and it was inedible. We asked for it to be toasted with butter, it was toasted and about 6 wrapped blocks of frozen butter were given to us on the side. The bagel itself was very hard and dry. The items at the cafe looked to be quite expensive. I did see pre-made breakfast bagels in a container for $14US. OVERALL: If you're looking for something basic, this will be it. We spent most of our days at the parks or out touring and shopping. If you're planning to stay at the hotel the majority of the time, might not be the place for you.