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Hotel overview
Location
On-site at Universal Orlando Resort™Property information
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Hotel details
Hotel advisories
General policies & fine print
General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Please note:
Dockside Inn and Suites does not provide the benefit of Universal Express Unlimited™ passes.
Benefits (restrictions may apply):
-Early Park Admission to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay™ one hour before the theme park opens. (Valid theme park admission required.)
-Complimentary transportation to all three theme parks and Universal CityWalk™
-Resort-Wide charging privileges with room key
-Complimentary delivery of merchandise purchased throughout the resort to your hotel
-Complimentary club-to-club access to select Universal CityWalk™ venues (age restrictions apply)
Ratings & reviews
TripAdvisor traveler rating
3119 reviews
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Apr 16, 2025Disappointed
The mattress, particularly in the single room in the suite feels as though you are sleeping on an air mattress. The sheets are cheap feeling and blanket similar to a bath towel. The lobby always smells of cigarette smoke given the proximity to the smoking area. Check in took over an hour. The rooms have poor sound proofing, you can hear everything. This would include people fighting and swearing at 11pm when my kids and I are trying to sleep. I feel quite disappointed and the hotel as whole and would not stay here again.
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Apr 10, 2025Great base for Universal.
We had everything we needed. Two bedroom suite gave us the space we wanted. Surprisingly after reading many reviews, no noise issues. Great food options and loved the Starbucks. All team were friendly. Felt very safe. Great shuttles to universal - so convenient. Housekeeping was very good and topped up everything daily. Laundrette on corridor also a plus. Would not hesitate returning.
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Apr 10, 2025
i! AVOID !i
Thank you for reading. This was a bad experience staying here for 14 nights. Good point: Food in the hotel food court was good, the staff in the food court serving and preparing were very good. Starbucks on site with good staff. Very nice pool and surrounding pool area. The buses to the parks are great and this would be very beneficial if you like to get to universal early, and save the parking charge, even tho you are charged a parking charge for staying here. Honest bad: Room was filthy. Hair everywhere, dirt embedded into the laminate floors. Dirt around edges of the room. My wife called receptionist on day two @10pm who immediately sent cleaning staff up to sweep the floor area. In fact, the floor was a hazard as it was buckling in areas causing a sharp edge( would cut a small child’s foot) Could not let my 10 month old crawl on the floor as it would be dangerous to her little hands and feet. As it is a busy hotel, each towers parking lot are very busy with limited spaces in the evenings. They have a parking garage attached in which can also get very busy. People do like to smoke a bit of recreational and that’s fine if you’re ok with it. But we’re not, so walking in to the tower from the car park can smell a little pungent at times. More of a hostel experience than a hotel. Checking out was not easy, had to prove to the receptionist that we had paid in cash at check in for the 14 night car park stay @ $283. Lucky for my wife she had a printed receipt she asked for at check in or we would have been charged twice. (Previous reviewers have commented on this) Worst part: My 14 year old son had a very nasty fall due to water leaking from a faulty air con unit on to a white tiled floor in the laundrette area. This really could have been something other than a bad hotel experience. He was given a few meal tokens and a coffee voucher and told on his way. First responders were called immediately after the fall by the hotel staff to there credit. I would not recommend this hotel given between me and my wife this is the 20+ accommodation in 24 years we have stayed at in Orlando, and unfortunately the worst. Good Luck if you have booked here already and I hope everyone has a better experience than our family did. No need for management to thank me for my review I am sure you couldn’t give a profane anyway.
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Apr 06, 2025
Bed bug hotel
This whole tell had bed bugs! Worst experience of my life. On my first night, after I tucked in my kids to bed, I sat down to relax and I see on the head rest a bed crawling. I squished it to make sure it was a bed bug and of course it was blood came out of it. I had to pack all of my stuff and groceries we had bought and go to the lobby, Jordy Perez the manager that night treated me like he was doing me a favor by changing me rooms and told me “what else would you want us to do we’re already changing your room?” When I asked him was the procedure to compensate for my distress. This situation took an hour. It was already 1030 pm when we were done. My kids had to be in the lobby in their pajamas while I had to deal with this. On the 3rd day I woke with bites I was changed rooms again and I had to ask for $20 to do my laundry which again they acted like they were doing me a favor. When I called universal they told me they didn’t deal with this hotel but Lowe’s hotel did. I called them and they told me I had to deal with the managers. I asked them to pay for the laundry service once I was back in my home state as I understandably don’t want to risk infecting my home. They told me I had to deal with risk management. But I could not talk to them directly. Do I know if I would be paid for this expense? Till this day I do not. And .to top it all of when I did my laundry the machine for change ate my money and when I went to talk to the front desk Emily at the front desk treated me like I was try to con the front desk of $10 without even trying to check or verify the machine was broken made wait for 30 minutes to tell me no. And only gave me the change after I asked to talk to the manager. This hotel is terrible with overall customer services and overall level of humanity during the worst moments at a time when one is supposed to be relaxing. Not only that but they have bed bugs. Do yourself a favor do not stay here or any Loews universal hotels
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Apr 06, 2025
One start for location
One star is for location and convenient commute to the parks. The stay wasn’t enjoyable for many reasons. The hotel corridor carpets are very dirty, the walls are paper thin so when in your room you can literally hear people’s conversation in the neighboring rooms and in the hallway, housekeeping cleaning up or just moving around, every little sound… you’ll hear everything like it’s happening in your room .. so be ready . No shower gel available🤷🏼♀️ only a bar of soap in the shower. To top it off, one of the days after we were walking around in the park for 6 hours, we returned to the hotel and were locked out , because the room key didn’t work for some reason. When called customer service , the lady said that someone will come to help in about 20-30 min. Unbelievable 😂 they expected us to just hang out by the door for so long.. Food in the cafeteria wasn’t at the level expected.. it is more like pre-made fast food and you’ll eat it in the worst case scenario if you’re really hungry.