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Hotel overview
Location
On-site at Universal Orlando Resort™Property information
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Hotel details
Hotel advisories
General policies & fine print
General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Please note:
Dockside Inn and Suites does not provide the benefit of Universal Express Unlimited™ passes.
Benefits (restrictions may apply):
-Early Park Admission to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay™ one hour before the theme park opens. (Valid theme park admission required.)
-Complimentary transportation to all three theme parks and Universal CityWalk™
-Resort-Wide charging privileges with room key
-Complimentary delivery of merchandise purchased throughout the resort to your hotel
-Complimentary club-to-club access to select Universal CityWalk™ venues (age restrictions apply)
Ratings & reviews
TripAdvisor traveler rating
3121 reviews
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Apr 23, 2025Super hotel with very minor inconveniences
When we arrived we waited an hour to check in, this is a poor first impression and the check in queues always seemed to be huge. This needs sorting. However, the rest of our stay was great. Pools fantastic, two large ones with plenty of sun beds, towels and lifeguards. Our room was cleaned daily and spotless - sadly no wardrobe space which was a pain as a family of 4 however we coped. On 6th floor tower 1 with a good view and no noise. The hotel is busy however it’s large enough to incorporate everyone (except check in!) transport buses always there never seemed to have to wait and were worth their weight in gold - worth it just for this! If you’ve booked, don’t be off put by poor reviews as it is fab - but ask for middle floor (5/6/7) and prepare for a long wait to check in!
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Apr 22, 2025
Family Friendly and Convenient
Despite others complaints in the review section, we had a great time at dockside. Bus service to Universal Parks was excellent. Busses run constantly. Accommodations were good. Shower was hot, room was cleaned daily, staff was friendly, and checkout was simple. We did NOT have issues with noise or beds being uncomfortable like others stated. The only thing I would minus a star for would be 1) Check in was simple but the lines LONG and 2) Breakfast Cafe was efficient but a bit pricey for just a-ok food. (Price for convenience.) FYI conviently located nearby is a Walgreens and an IHOP. Both in walking distance if you need them. Overall our experience was great and we would definitely stay at this location again.
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Apr 16, 2025Disappointed
The mattress, particularly in the single room in the suite feels as though you are sleeping on an air mattress. The sheets are cheap feeling and blanket similar to a bath towel. The lobby always smells of cigarette smoke given the proximity to the smoking area. Check in took over an hour. The rooms have poor sound proofing, you can hear everything. This would include people fighting and swearing at 11pm when my kids and I are trying to sleep. I feel quite disappointed and the hotel as whole and would not stay here again.
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Apr 10, 2025Great base for Universal.
We had everything we needed. Two bedroom suite gave us the space we wanted. Surprisingly after reading many reviews, no noise issues. Great food options and loved the Starbucks. All team were friendly. Felt very safe. Great shuttles to universal - so convenient. Housekeeping was very good and topped up everything daily. Laundrette on corridor also a plus. Would not hesitate returning.
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Apr 10, 2025
i! AVOID !i
Thank you for reading. This was a bad experience staying here for 14 nights. Good point: Food in the hotel food court was good, the staff in the food court serving and preparing were very good. Starbucks on site with good staff. Very nice pool and surrounding pool area. The buses to the parks are great and this would be very beneficial if you like to get to universal early, and save the parking charge, even tho you are charged a parking charge for staying here. Honest bad: Room was filthy. Hair everywhere, dirt embedded into the laminate floors. Dirt around edges of the room. My wife called receptionist on day two @10pm who immediately sent cleaning staff up to sweep the floor area. In fact, the floor was a hazard as it was buckling in areas causing a sharp edge( would cut a small child’s foot) Could not let my 10 month old crawl on the floor as it would be dangerous to her little hands and feet. As it is a busy hotel, each towers parking lot are very busy with limited spaces in the evenings. They have a parking garage attached in which can also get very busy. People do like to smoke a bit of recreational and that’s fine if you’re ok with it. But we’re not, so walking in to the tower from the car park can smell a little pungent at times. More of a hostel experience than a hotel. Checking out was not easy, had to prove to the receptionist that we had paid in cash at check in for the 14 night car park stay @ $283. Lucky for my wife she had a printed receipt she asked for at check in or we would have been charged twice. (Previous reviewers have commented on this) Worst part: My 14 year old son had a very nasty fall due to water leaking from a faulty air con unit on to a white tiled floor in the laundrette area. This really could have been something other than a bad hotel experience. He was given a few meal tokens and a coffee voucher and told on his way. First responders were called immediately after the fall by the hotel staff to there credit. I would not recommend this hotel given between me and my wife this is the 20+ accommodation in 24 years we have stayed at in Orlando, and unfortunately the worst. Good Luck if you have booked here already and I hope everyone has a better experience than our family did. No need for management to thank me for my review I am sure you couldn’t give a profane anyway.