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Hotel overview
Location
On-site at Universal Orlando Resort™Property information
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Hotel details
Hotel advisories
General policies & fine print
General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Please note:
Dockside Inn and Suites does not provide the benefit of Universal Express Unlimited™ passes.
Benefits (restrictions may apply):
-Early Park Admission to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay™ one hour before the theme park opens. (Valid theme park admission required.)
-Complimentary transportation to all three theme parks and Universal CityWalk™
-Resort-Wide charging privileges with room key
-Complimentary delivery of merchandise purchased throughout the resort to your hotel
-Complimentary club-to-club access to select Universal CityWalk™ venues (age restrictions apply)
Ratings & reviews
TripAdvisor traveler rating
3134 reviews
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Jun 06, 2025Summer fun
Check in only took about 5 minutes thankfully and the staff were friendly (just a 1p hold charge at check in). I asked for a high floor with a nice view and I got floor 8 with a view of the epic/ helios hotel. I really loved this resort, it was fresh, clean and so convenient for location, food and transport. I was concerned about noise since it was a value resort but the lobby was always pleasent and on a high floor we had no issue with noisy neighbours. But I would be concerned with a room on the ground floor on the way to the elevators. Having the starbucks in the lobby was a big plus for me (for my morning flat white) and my sister loved the refillable resort mug (about $30 for length of stay) and is now addicted to the minute maid peach drink. At £540 for the week I would definitely stay again. The room was large and felt airy with the big window and tall ceiling. I would reccomend bringing a mirror as there is none by the counter. Location wise you are a short walk/ uber to different restaurants/ attractions. It's a 10 minute ride to the parks but you don't feel as locked in as when your at a disney resorts/ bubble. Buses through out the trip were alway plentiful, either waiting there or arriving in a few minutes. We didnt even have an issue getting a bus at park close. (A nice change to staying at disney resorts in the past). Just a heads up if you have a digital ticket, you can't change it to a physical ticket anymore. But to open park lockers you can just use your hotel key, so bringing a lanyard can be useful. In the past we have usually done disneyworld trips with maybe 1 day at universal. But I think this trip has converted my lotaltys to universal. For me it gives me more thrills and value for my money, I will definitely be back again.
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Jun 01, 2025
Dockside for the win
Comfy beds, great pool, Pier 8 Market offers excellent food at reasonable prices. The shuttles to the parks range from regularly and were clean and safe. The room was generally clean however, the floors could have been cleaner. Overall a great stay.
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May 26, 2025Noise nearly ruined my stay
Spacious rooms? Sure. But what good is size when the walls are thinner than paper and the adjoining doors might as well be made of tissue? The first three days of my stay were an absolute misery, ruined by the most inconsiderate neighbors imaginable, screaming, swearing, banging, and clanging until the early hours of the morning and again at the crack of dawn. I didn't sleep throughout this period and it really ruined my time at the parks. After reporting to the check in team I was given assurances that "security will monitor the noise", this did not happen. Thankfully by day 3 bookings staff Whitney gave me the support and empathy I was seeking and the dreaded families stay ended on night 4. I was given a curtosey meal and beverage and the teamed checked in with me via email and offered a late check out. My final 3 days were very pleasant and I throughly enjoyed the pool area and friendly staff. However, I would not stay again.
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May 23, 2025
A very pleasant surprise
When we booked this hotel, I originally had some doubts because it was cheaper than the others. I thought it was going to be dirty, hectic and full of kids. Nothing could be further from the truth. This is a fantastic hotel with great staff, lovely clean rooms and an hotel that is absolutely vibrant. Regular bus service to each universal park and ideally situated near an iHop and a Wallgreens, this is a great place to be.
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May 20, 2025
What a great way to experience Universal
We came to the resort as a meeting place for relatives flying in and to enjoy the park the next day. We were blown away but the staff friendliness before we ever made it to the room. The room was truly exceptional. We had a suite with three queen beds and an amazing view. Transportation to the park was so convenient and we never had to wait long. The pool was truly exceptional and heated. We will definitely return to this resort.