Hotel overview
Location
Riviera Maya - BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
5527 reviews
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Aug 16, 2020Amazing honeymoon
If your planning on visiting mexico this is the place to stay. What an amazing hotel the staff are all amazing cant do enough for you always willing to go out of there way. The food here is off the scale especially the Italian & French. We didn't leave the complex due to my husband cutting his foot quite badly but again the staff were amazing helping him clean his foot our E butler even called the room the next morning to see if he was ok and to ask if he wanted it cleaned again what shocked me most is that in other places they would send you to the medical room and billing you . Chic was amazing the food here was not as good as some of there other restaurants but this was not a big deal as the show was incredible we were very lucky to have this on our resort as the other resorts have to pay to go there. As we had the best holiday experience here we are now worried we will not find another all inclusive holiday that will compare to TRS so are already looking to book here for next year as this is 100% luxury. The evening entertainment is not as great as say at the colonial resort but we would always end up back at the lobby as the service here was always great most evenings there would be live bands and a DJ after chic. My husband and I meet so many other lovely couples here which is always a plus. On arrival we had an issue with our room however we spoke to reception and the next day they moved us to another room which we were so grateful for. I would 100% recommend this hotel to anyone wanting to go to Mexico this is by far the best hotel we have even stayed in and cant wait to come back.
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Aug 03, 2020
Best vacation yet.
This hotel is first class all the way. Room, food, staff, were all excellent. We had no complaints about anything and will definitely be back. Chic Is a must see as the quality of the show rivals Vegas.
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Jul 31, 2020Pretty good
I'm only going to focus on some of the little niggles and they were little apart from the room Check-in - little wait of around 10 minutes with a welcome drink - we didn't get the same as most people no refreshing towel offered and didn't get our requested Jacuzzi room which was a must. We changed rooms next day but that was our first day messed around with! Room - original room was no good as OH couldn't fit in the bath or under the shower - he's very tall. Requested a change at check in, told to check back the next day. The butler also reported our need when he saw OH couldn't fit under the shower. We didn't get our wishlist set up - my drink arrived later that night, OH didn't arrive until a couple of days later. Otherwise room was good, bed comfy but didn't like the open wardrobe, the sinks and the mirror glass. Room location was terrible 7112 but beggars can't be choosers noisy & no privacy due to being next to the bridge. Butlers aka concierge service - pretty much a waste of time - never there & told us wrong location of a restaurant so went to wrong place. Food - on the whole very good - somethings could do with a bit more depth of flavour (French onion soup) TRS restaurants leaps and bounds above the wider resort although the Japanese sushi was lovely. Pools - really nice but a tad chilly but once in its lovely. Beach/TRS area - meh only went down twice in two weeks. Needs major improvements - to far back from watersedge - I want to see the sea. Drinks - really couldn't complain plenty of options and let's face it if you don't like it order another one. Consistency could be better around the bars plus cleanliness with flies. Need to put the juice bottles under better cover - declined a drink after the barman scooped a bug out of one and went to use it. Entertainment - needs more adult only at TRS. The shows are samey you have to go to bambino Ville. CHIC - ok but wouldn't pay the reservation fee - if it's supposed to be a perk of staying at TRS then no reservation fee should be charged - make it refundable if you show. Food not all to taste but some very nice. If we were to go back again we wouldn't go again. Although might be a little clouded as they cancelled on us the day before (Was booked a month before as it was our anniversary also nothing acknowledged unlike others have experienced) then missed the white party because of rebooked night. Checkout - quick, efficient but no flower :-( This might sound a little negative but it's really not - I would go back again but some improvements do need to be made. They also need to stop cutting the perks no Bombay sapphire in rooms anymore, lobster (can only have that in Helios or you get charged) paying chic which is now $35 reservation fee - you don't get this back! So it is getting less attractive when there are other comparable hotels for not much more. Its only the 2nd holiday hotel I've said this about (sadly one is in Egypt but not going back there ever again) - there were more positives than negatives so if things improve and they stop cost cutting the perks so the extra cost is justifiable then we'd return.
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Jul 26, 2020
A wonderful stay!
We have visited this hotel in October 2018 and not in October 2019. The TRS is the best part of this enormous complex and the most luxurious too. Our room was spacious, there was a whirlpool at the balcony and some other rooms offered small private pools which on the other hand weren't as private as the customers would have probably wish them to be. The beach is a few hundreds of meters away. Beautiful crystal waters, fine white sand, palm trees. A paradise. As a TRS customer you are getting only the best of food, drinks and animation. The Cabaret night was very nice and was offered to us as a gift which was accepted with pleasure on my wife's birthday. The food in the Cabaret was of poor quality although the presentation of the almost microscopic portions was interesting. We have enjoyed every minute of our stay and we would like to thank our butlers who have been extremely friendly and helpful.
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Jul 23, 2020
The Best Resort EVER
After reading a lot of reviews on hotels in Riviera Maya, we decided to try out TRS. I knew we wanted an adults only resort that was all inclusive and we were looking for a 5-star experience. TRS absolutely did not disappoint! After checking in, my husband and I each got our TRS hat (my husband stole mine and still wears them almost every day almost 7 months later). We ate at the steakhouse our first night - my husband and brother-in-law both got the ribeye steaks and I swear it's the best steak I've ever had in my whole life. I got the grilled chicken and veggies and never has a piece of chicken tasted so good! We ate at Helios every morning for breakfast We had such wonderful staff experiences here, even during lunch - Santiago, Antonio, and especially Enrique! By our 2nd visit, he would come out with our drinks before even talking with us. I was so impressed. He also made us the best parting dessert on our last day there. I also have to give a big shout out to our butlers - Pablo and Angel. They took care of all of our questions and needs and even gave us a wonderful surprise with a birthday decoration one night. At the infinity pool, Jonathan kept the drinks coming! We barely wondered away from the TRS side - it had everything we wanted. We travel quite a bit and it's always sad when you have to come home, but leaving TRS has been by far the hardest for me. I think I was seriously in a depression for the first 2 months of coming home. I hope everything starts to work itself out so we can get back to TRS sooner rather than later. We have a point of not returning to the same hotel twice, but this is the exception and I hope to be back over and over again!