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Hotel overview
Location
GuanacasteProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
7628 reviews
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Jul 29, 2025Jose Friendly
Jose is so friendly. He is just the best. It’s nice that the Westin has such a friendly staff. The animals are great and views and beach are beautiful.
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Jul 28, 2025
Gorgeous country!
Our stay in Costa Rica was amazing. The staff at the Westin is fantastic. So pleasant and helpful. We ate so much great food. The Italian restaurant was our favorite and my kids loved the Mitra Market. We had fantastic servers at all the restaurants. Erik at the pool, who is in charge of the activities, is so much fun. He’s full of energy and makes you feel so welcome. Our room was spacious and very clean and if we needed anything extra (towels, more conditioner, water bottles) the items were delivered very quickly. We also booked a few excursions with Erik G (who you can find on the beach in a blue polo shirt) and they were incredible. I really didn’t know what we wanted to do when we arrived and he was so patient explaining all the options, talking with my two girls, and based on talking with us a bit suggesting what would be most enjoyable for our family. He was spot on! Both excursions exceeded my expectations. For our first excursion, we hiked to La Leona Waterfall and swam through caves — it was incredible. We were also provided photos from the excursion at no extra charge. Our second excursion was on the Lazy Lizard catamaran where we snorkeled, saw dolphins, whales and a beautiful sunset. It was an amazing end to our trip. We will definitely be back to explore more of this gorgeous country!
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Jul 28, 2025
Excellent Stay at Westin Reserva Conchal
My family spent a week at the Westin and had an amazing experience. The service was outstanding, the staff were incredibly friendly, and our rooms were spotless. We dined at a few of the resort's restaurants, and the food was exceptional. Our waitstaff, housekeeping staff were very attentive and did a fantastic job. One of the best parts was the variety of free activities available, such as kayaking and biking, with other activities offered for an additional cost. There were also local vendors offering massages and tours, who were all super welcoming. We booked a tour with Erik G (he’s the guy in the blue shirt—just look him up on Google!) and had a wonderful hike to the waterfalls. He was great at coordinating the activities and made sure everything ran smoothly. The resort itself offers plenty of entertainment during the day, and if you're interested, they’ll organize additional activities for you. All in all, it was a fantastic trip, and we’d definitely come back!
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Jul 27, 2025Disappointed
We are current guests and quite disappointed with the service. The staff are by and large indifferent and condescending. While “pura vida” is widely said, it’s rarely practiced. The ecotourism may be amazing but the customer experience is not. The “beach” barely accommodates a handful of lounge chairs and is inundated with people peddling goods and services. For a wonderful vacation look elsewhere.
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Jul 27, 2025
Family trip to Costa Rica
We coordinated all of our activities through Erik Garcia (blue TripAdvisor/google shirt). We did a half day waterfall hike, surf lessons and coordinated travel to and from Tamarindo and the resort. Each experience was great. The people coordinating each activity was friendly and on time. My family and I felt safe and relaxed in each instance. Cost of each was less than if coordinated directly through the resort. Would definitely recommend Erik and his team.