TripAdvisor traveler ratingbased on 3036 reviews
The Westin Michagan Avenue Chicago located on Chicago's famed Magnificent Mile, is steps from Lake Michigan, Michigan Avenue restaurants and premier Michigan Avenue shopping. We are also within walking distance to the midwest's most popular tourist and leisure destinations, Navy Pier. Get immersed in the unique culture of Chicago and let The Westin Michigan Avenue transcend your next visit to the Windy City.
LocationNorth Michigan Ave
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3036 reviews
Coronavirus....Horrible Customer Service, Rude GM
Was really looking forward to this weekend. Had a group coming into town for St Patrick’s day. I’ve always had great experiences with Westin and Mariott, so this hotel was a no brainer for us to book. My group had booked this hotel months in advance. With Coronavirus scares and all the direction from the city advising against coming to Chicago. Our group was pretty impacted by the virus. We spoke with the airlines and we were able to reschedule our weekend trip. After speaking with Mariott, they originally said they would be able to help us cancel the reservations and receive a refund for our trip. After spending about an hour on the phone with the front desk and being transferred around many times, we ended up connecting with Eileen Rakow, the ‘General Manager.’ She was completely insensitive to the coronavirus and our group’s concerns. She even went as far as to say that since ‘You’re not coming from an impacted country, so you won’t be getting a refund or reschedule.’ I’ve stayed at many hotels around the country for pleasure and for business and she was by far the most insensitive and careless general manager I’ve experienced. We tried to ask to reschedule as we were trying to work with the hotel as best as possible. This was super frustrating because we were already told earlier that we would be refunded or receive a voucher to reschedule. She was just overly rude to us and completely insensitive around the virus and the impact it has caused. I will not be staying at this hotel again, and would avoid at all costs.
Went to Chicago for my wife's surgery.
Our room was very comfortable and clean. The staff went above and beyond our expectations! After my wife's surgery, the entire staff was very caring and helpful! Loaned us a wheelchair to help her get around the hotel and to go out for dinner. Will definitely stay there again!
The Place To Stay in Chicago
The friendliness of the staff from the time you step out of your car until the day you leave is fantastic. The food in the grill is better than average and a good place for lunch. Check in and out with Maria was flawless
Bonvoy/Starwood cutomers appreciated
Great location, clean, new rooms. This is one of the few hotels after the purchase of Starwood that actually recognizes your points and patronage. We got automatically upgraded to a city view room - that never happens at any of the Marriott hotels where they never seem to care. A nice perk along with great service at this hotel.
I recently stayed several nights at the Westin for a business event. The Westin is close to great restaurants and shopping. The hotel is also in a prime location on the Miracle Mile in close proximity to Lake Michigan, the Navy Pier, and Solider Field. The best part of my stay was the opportunity to meet and work closely with the amazing Westin staff who consistently provided superior customer service and far exceeded my expectations. I offer my sincere appreciation to the following Westin personnel: Director of Loss Prevention Joel Orozco Event Manager Kristen Sabiston Director of Sales & Marketing Keith Kehl Director of Operations Selawe Tau Director of Front Office Eileen Rakow Director of Engineering Bob Thomas Director of Banquets Mike Rogers Director of Services Janice De La Cruz Assistant Director of Services Katherine LaPorta Events Manager Christine Marmol Events Manager Stefan Muresan Loss Prevention Lead Dago Huijon Loss Prevention Officer Adam Kolberg Loss Prevention Officer Markisha Johnson Loss Prevention Officer Rashad Elliott Thank you all for your efforts and genuine hospitality!