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Hotel overview
The Westin Michagan Avenue Chicago located on Chicago's famed Magnificent Mile, is steps from Lake Michigan, Michigan Avenue restaurants and premier Michigan Avenue shopping. We are also within walking distance to the midwest's most popular tourist and leisure destinations, Navy Pier. Get immersed in the unique culture of Chicago and let The Westin Michigan Avenue transcend your next visit to the Windy City.
Location
North Michigan AveProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3145 reviews
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Jun 15, 2025Restin' at the Westin
The Westin Michigan Avenue is a wonderful midrange option in downtown Chicago. I spent 4 nights here on a work trip and had a very pleasant stay. Hotel is very average - there was nothing wildly amazing, but also nothing horrible. Highly suggest Westin put some money into soft renovations and if so, they would have an exceptional hotel in downtown. As for HSH’s list: Pro’s: - Super cozy bed - Loved little couch in room - gave some needed extra storage space for backpack, carry on bag, etc. - Iron in the room was fantastic! I am a terrible ironer and whatever iron this was made it very simple to get wrinkles out - Bagel, egg, cheese at the fake Starbucks in the lobby was delicious Con’s: - Shower had mold - Closet smelled funky. So funky that I had to keep the closet door open so my clothes wouldn’t smell Recommendations: - Opportunity for housekeeping to deep clean bathrooms - Lobby and guest room renovation would make this hotel shine again I would definitely stay here again if I needed to stay downtown and would not be in my room 24/7. Good choice for transient and business guests.
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Jun 07, 2025The Westin Michigan Avenue Chicago 909 North Michigan Avenue Chicago, Illinois
On our second night in the room, we had to call maintenance because the toilet smelled so bad. They had to come in late at night and were there for about an hour. I don't know what they did but I knew something was wrong when we checked into the room because the toilet had a wedge shoved underneath it because it was unstable. Why did they not fix it before we got into the room? The next morning the floor was soaking wet because something was leaking from whatever they did. We also ran out of body wash in the shower. Obviously, they don't check when they clean the room. In the bar they charge $2 for ice in your cocktail. What a joke. The only good thing of our stay was a server named Mike in the restaurant. He was very accommodating.
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May 21, 2025Low quality, high price
Absolutely horrid for the price. I would expect this from a cheap $40 hotel. TV does not work. AC doesn’t work. Guest WiFi does not work. Mildew on the shower tiles. If you don’t mind not being able to watch TV, use the internet or stay cool. This is a great place with its location. Strongly advise against for anything business related
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Apr 14, 2025
The worst hotel ever
The worst hotel experience I've ever had. The staff were incredibly rude and argumentative from the start. I was given a room that was in poor condition, and to make matters worse, I found a cigarette in my car—completely unacceptable. There were also unauthorized charges made to my account, which I consider theft. It felt like issue after issue, with no resolution or accountability. If I could give zero stars, I would.
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Apr 02, 2025Great staff, especially Oliver!
I had a great 1 night stay at the hotel. Arrived at 2pm and wanted to explore the city for the remaining hours of the afternoon. Hotel staff recommended the big bus which was great. I saw all the attractions of the city in just a few hours. Special thanks to Oliver who made my departure very convenient with a nice talk while waiting for my uber. The only unxpected thing of my stay was the destination fee which I‘ve never heard of begore. I would have spent this credit anyways at the hotel so why make it a mandatory thing, such a pity.