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Hotel overview

The Westin Michagan Avenue Chicago located on Chicago's famed Magnificent Mile, is steps from Lake Michigan, Michigan Avenue restaurants and premier Michigan Avenue shopping. We are also within walking distance to the midwest's most popular tourist and leisure destinations, Navy Pier.  Get immersed in the unique culture of Chicago and let The Westin Michigan Avenue transcend your next visit to the Windy City.

Location

North Michigan Ave
Chicago, IL, USA - Midway (MDW) : 15 miles
Chicago, IL, USA - O'hare International Airport (ORD) : 30 miles

Property information

Year Built: 1963
Last Renovation: 2015

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory All guestrooms and public areas at the Westin Michiagn Avenue are smoke free.
Advisory A minimum valet parking fee of $70 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. No Self Parking Available

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 3143 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    The worst hotel ever

    The worst hotel experience I've ever had. The staff were incredibly rude and argumentative from the start. I was given a room that was in poor condition, and to make matters worse, I found a cigarette in my car—completely unacceptable. There were also unauthorized charges made to my account, which I consider theft. It felt like issue after issue, with no resolution or accountability. If I could give zero stars, I would.

    Apr 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great staff, especially Oliver!

    I had a great 1 night stay at the hotel. Arrived at 2pm and wanted to explore the city for the remaining hours of the afternoon. Hotel staff recommended the big bus which was great. I saw all the attractions of the city in just a few hours. Special thanks to Oliver who made my departure very convenient with a nice talk while waiting for my uber. The only unxpected thing of my stay was the destination fee which I‘ve never heard of begore. I would have spent this credit anyways at the hotel so why make it a mandatory thing, such a pity.

    Apr 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Stay

    First, the Westin beds are phenomenal. This location has a great breakfast in the lounge with fresh juices and very good eggs. The best part of this hotel is the service. Jennieca at the first desk is absolutely exceeding the bar. She remembers her guest by name (without looking at the computer) and she is always friendly and helpful!

    Dec 14, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best.experience.ever.

    Best.stay.ever! From check in where it was speedy and friendly staff to the cleanliness of our room. From the wonderful room service delivery person to extending our check out so we could eat in our room. From the lovely Christmas decor in the hotel to the amazing employee that set aside our luggage for us so we could go shopping after checkout…this place was perfection! We go to Chicago quite a bit and have stayed in some great hotels. But the service at the Westin Michigan Ave was top notch! We will be back!!! Oh and the popcorn bags were such an excellent touch :)

    Dec 09, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Completely unacceptable. Worst hotel stay in memory.

    This has to be one of my worst hotel stays in my memory. I stayed here during the RSNA conference this year (and will never again). Halfway through my stay, we had to change rooms because of a sewer odor that was overwhelming the room. Then in my new room , there was no hot water in the morning with which to take a shower. None. So the hotel expects me to attend one of the most important medical conferences in the world, smelling of body odor, trying to meet with clients, negotiate business contracts, and attend vendor meetings? Absolutely unacceptable. The most basic functions that a hotel can provide are a bed in which to sleep and the ability to bathe in the morning, ESPECIALLY before such an important conference. Never again will I be staying here for RSNA. Finally to add insult to injury, the manager offered us $20 worth of Bonvoy points for these issues. $1200 hotel bill, millions in negotiated equipment contracts, and they have the nerve to offer $20 worth of points. It would have been less insulting if they just offered nothing. This is the kind of hotel stay I would expect from a budget hotel chain not a Westin.

    Dec 05, 2024