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Hotel overview

Situated along legendary Ka‘anapali Beach, The Westin Maui Resort & Spa, Ka’anapali is a picture-perfect tropical escape surrounded by mountains and glittering seas and provides a haven of pure relaxation. The 759-room resort abounds with ways to rejuvenate from the resorts 87,000 square-foot aquatic playground, world-class restaurants, cultured entertainment and thrilling activities.  Shopping at neighboring Whalers Village and championship golf are just steps away. Key resort features designed to provide a blissful balance include in-room comforts such as Westin’s Heavenly Bed, uplifting renewal at the Heavenly Spa by Westin healthy and delicious dining with oceanfront settings and Westin Kids Club. Lush gardens and cascading waterfalls provide the perfect backdrop for an island wedding. It is the place Where Heaven and Aloha Meet.

Location

Kaanapali - Beach
Kahuhuli, HI, USA - Kahului Airport (OGG) : 30 miles
Kapalua, HI, USA - West Maui Airport (JMH) : 4 miles

Property information

Year Built: 1973
Last Renovation: 2013
Accessible rooms: 22
Air conditioned guest rooms: 759
All rooms non-smoking: 759
Floors: 11
Total rooms: 759

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory A minimum self parking fee of $45 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $50 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
Advisory The social space in Ka‘anapali is open to resort guests and community. It features a state-of-the-art arcade, duckpin bowling, Topgolf Swing Suites, and virtual reality stations, offering diverse entertainment options. With over 50 video and arcade games, it ensures fun for all ages. Curated food and beverage offerings make it an ideal spot for friends and family to gather. Designed for both locals and visitors, it provides a unique, engaging experience for meeting, playing, and savoring moments

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Daily Resort Charge and Inclusions

. Lei Greeting for 2 guests upon arrival 

. Two Souvenir Water Bottles and Westin Maui Logo Bag upon arrival 

. One Time Welcome Cocktail for two 

. Daily Beach Yoga 

. Daily Shuttle Service with Multiple Route Offerings (Shuttle schedules available from the Front Desk or Concierge team 

. Enhanced WiFi access 

. Daily Hawaiian Crafts/Hawaiian Programming such as: Language Lessons, Hula Show/Lesson, Bird Handling, Fish Feeding, Ukulele Lessons, etc. 

. Complimentary Photo Session with Digital Photo (1 Time Only) 

. Access to Game Room – Air Hockey, Table Games (Reservations available on QR Code) 

. Added: Daily Chase the Sunset Kava Toast Ceremony for 2 

. Removed: Daily Movie Theatre Access (Reservations available on QR Code) 

. Removed: Local and toll free calls up to 60 minutes 

BonVoy Silver, Gold, Platinum, Titanium and Ambassador level Guests; Daily Rental of guest's Choice of Go-Pro or Binoculars.
Pet Policy Pets Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 6742 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible Customer service for Marriott Members

    Been here 4 hours and this isnt the resort I remember for elite gold members. We booked a superior ocean view room on a high floor which we got but when I asked for an upgrade they said I’m at the highest level for the free upgrade conveniently but that I could pay $1,100 more for 4 nights and get the same view but I get 60 more square feet. I wouldn’t get the upgrade infinity pool because kids aren’t allowed but I would get the breakfast. Not sure that’s worth it. I asked what my gold membership got me and at this point I got nothing so I ask myself why even have it. Seems like crap!!! Oh and my 6 year old son was already kicked out of the pool. We travel around the world and that has never happened and within 4 hours of arrival. So birthday week and not off to a great start at Westin resort and spa in Maui.

    Oct 08, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time

    The Westin Maui Resort & Spa on beautiful Ka’anapali beach was amazing. We went here to celebrate my wife’s birthday and we stayed in the Hokupa’a Tower, which was great. Caroline at the Front Desk was very helpful. Caroline went above and beyond to make sure that our check-in experience went very smoothly. We were given wristbands that gave us access to our room and that was much more convenient than carrying around the normal key cards. The room was great, we had a view of the beach and the pools. We could hear the ocean waves as we fell asleep. The beach is beautiful and there are a number of different pools to enjoy. Right next door is Whaler’s Village which has very nice shopping and a lot of very good restaurants that are right on the water – be sure to try the Hula Pie! We definitely recommend the Hale Ho'omalu pool cabana, it is very much worth the extra expense. The Westin’s Luau was also very fun. As Platinum Members, we highly recommend this resort that has something for everyone. The staff and service were exceptional. We can't wait to return.

    Oct 05, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Outstanding Stay

    We booked a five night stay using points and suite night awards. We received an amazing upgrade to the executive suite on the top floor in the same tower (Kukahi) we booked in. The room was spacious with a large dining area, living area, bedroom, two bathrooms and three balconies. Since we travelled in low season this made the upgrade more likely. The balconies overlooked the pools and had an ocean view which was great for sunset. It’s pretty loud on the balconies in the morning and evening because the birds in the trees and the water features from below echo upwards, so we didn’t spend that much time on them but the views were excellent. The pre-arrival coordinator messaged us before we arrived and got the details for any additional guests in the room, our arrival time and if we were celebrating anything special. At check in you receive a welcome drink coupon to use during your stay at the restaurant near the pool as part of the amenity fee. They noted we were celebrating an anniversary and gave us a coupon for a champagne toast. On the day of our anniversary the pre-arrival coordinator also had a present left in our room with some shortbread cookies and two reusable hot/cold cups which was very thoughtful. As a platinum Bonvoy member you’re given the option at check in of 1,000 points or daily breakfast from the grab and go. We selected breakfast which was a good value. The staff in the grab and go were very friendly - particularly the woman who was at the register. For the two guests in the room you can select one breakfast item each and one beverage each. For beverages you can choose between coffee, tea, certain juices or Pepsi products. For the 1 entree item you can choose either from a hot breakfast item, cold item, or pastry. Hot item options were toast, pancakes, loco moco (burger patty with gravy on rice that should come with an egg from the display) or a breakfast plate (eggs, potatoes and bacon or sausage). If you’d prefer a cold item instead the options included an açaí bowl, smoothies, fruit and yogurt, or a selection of pastries. We enjoyed the chocolate dipped croissant the most. For the hot items the pancakes were the best though the potatoes in the breakfast platter were also tasty. Unfortunately we didn’t enjoy their loco moco because the burger patty was overcooked and the egg wasn’t included but we got a really good Loco Moco at Cafe Jai in Whalers Village. There a number of pools on property with an adults only pool and a family friendly pool with slides. There was limited shade depending on the time of day as there were not as many umbrellas to chairs. But we frequently found shade and moved depending on where the sun was during the day. The hotel only permits the use of their pool floats in the pools and they’re available for a rental fee. The beach is a close walk. Chairs and umbrellas on the beach were also available for a fee but we didn’t make use of this option. The hotel has some good food options available on property and is also a very close walk to Whalers Village which has more restaurants and shops. There’s also a bus/trolley stop at Whalers so we took advantage of that to go to other places nearby. The hotel provides a shuttle on the hour between the Hyatt Regency, Sheraton, Westin and the Ritz Carlton. Since the shuttle doesn’t start till noon we never took advantage of that. There was live music nightly at the outdoor restaurant near the pool which is also a good place to watch the sunset. While this hotel is not a vacation club, the concierges on site offer promotional items to sit through a sales presentation for the Westin Vacation Club for properties nearby. We didn’t sit through the presentation since we had recently been through one - but they gave us a box of chocolates and a dining discount card for going to their desk. The discount card was useful at the restaurants on property for food discounts. On our last day we requested late checkout and the hotel was super accommodating. While we couldn’t stay in our suite because someone else was scheduled to check in that day, they gave us another room to use until the 4pm late checkout. We really appreciated the option since it gave us the ability to hang out at the pool during the day and then shower before the airport. Overall we had an amazing stay and really enjoyed this hotel!

    Oct 01, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Good location but resort need to focus on quality and not raising their operating margin via downsizing and upselling

    Still here. Maui is ok. We are a family and have been to all the other islands. We prefer those more. We were debating between this hotel and Grand Wailea. Pros: - Flamingos and fish feeding for kids. Highlight of the trip - Concierge staff is great. - Location near shops and on the beach is nice. - Rooms are decent but nothing spectacular. The renovation brought the rooms up to par with a standard hotel; not above. - Cons: - Overpriced, but this applies to all Maui hotels near Westin - $25 nachos from a to go market. Get outta here!!! - Closed down half(!!) the pools including all hot tubs for a private event during the stay. Not even a wedding. How even legal? Beware the hotel isn’t at capacity so they shut down many extra activities and events but then sell it out to private events for multiple days. Your choice is either overrun during summer or less options with half the resort reserved during off season (mid Sep) - Service is lacking, almost run-over my kid with a large push cart near the pool without even looking, rushed checkin, missed a room cleaning, etc - Near zero status privileges. Titanium with 13 years as platinum or higher. Previous five year Ambassador. Tried charging $500 per night to switch from a suite in one tower to a regular room in another (lol?) - Not setup for beach use like other hotels - Staff other than concierge near front desk may not exist for guests?

    Sep 13, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    WOW

    This was great. Kids got to feed koi fish in the morning, saw flamingos and parrots! LOVE the adult only pool. Just wish they would have a kiddy hot tub too. Only downside? Someone pooped in the pool, they closed it so fast! Anyway, room service was quick, the rooms are gorgeous. Would go here if you are having a honeymoon or such..

    Sep 08, 2024