Wish you were here?
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating6646 reviews
Great photos and scenery at the hotel!! Thank you for making a once in a lifetime experience memorable! Thank you for taking the time to take amazing photos of our family we will never forget this experience!
Nice, but expensive
The room is underwhelming; below a typical Holiday Inn Express standard room, but it is adequate with a mini fridge, plenty of towels, and a lanai with an amazing view (if you get beach view instead of mountain view). You don't want to spend vacation in your room though, and the premesis is exquisite. Coy pond, flamingos, lush trees and shrubbery, fun pools for both adults and children, beach access... I do not disagree with where the money was spent, which is outside of your room. The gym has way more equipment than a typical Holiday Inn Express, and it had nice features like cooled towels and cooled water station. I enjoy a resort for 2-4 days and then have enough. Much preferred the 2nd half our our vacation at Kihei at an ABNB. Enjoyed my stay at Westin, playing on the slides with my young daughters, the easy access to Baby Beach, the sunset sail, and just walking the beachfront strip, but there's only so many days of that to hold one's interest. I have no complaints, but that was easily the most expensive place I've ever stayed. Parking is insanely expensive at $40/day. Reminds me of Waikiki, which is a huge disappointment. Don't go there unless you enjoy the feeling of hemorrhaging money in exchange for acceptable experiences.
Blinnk Photography literally took the hassle out of our family photo shoot. Everything was easy from the booking of the photo shoot, to the actual photo shoot to the reviewing of the photos. They are extremely responsive and helpful while booking the appointment. Our photographer was very patient, especially with our two young children. After our shoot, the photos were available the next morning to review. Melanni was so accommodating with answering questions and making additional edits that we requested.
Rooms in need of major update
We really enjoyed the grounds and pools of the hotel but the rooms left much to be desired. I don’t think our room has been refurbished in 20 Years. The furniture was very dated and lots of signs of wear. The carpet was just pretty gross. For a room that was close to $900 per night (not including the $50 per night valet parking and separate resort fee) I would have hoped for a room that had been updated in this decade. We enjoyed the food and drinks at the pool and the staff was all very nice. The location on Kaanapali is perfect for traveling with young children. On a side note, lots of flies at the pool. Not much can be done about that but it was a annoyance. Overall, will try a new hotel on our next visit to Maui.
Beware inhumane treatment
We stayed two night paid in full for 7 nights 10.000 for the hotel stay paid in full. My daughter smoked outside on the balcony i(t's a no smoking property) we are both disabled and the kicked us out on what would have been our 3rd night they kept 6000.00 and said they would mail the other 4000.00 to us.and charged my credit card 433.00 after they kept 6000.00 for two nights . This was my bucket list trip just finished treatment for stagev3 cancer and my daughter and I had to sleep outside saturday due to no flights back to California until Sunday I have never been so scared since my cancer diagnosis