Hotel overview

Located in the heart of downtown, The Westin Kansas City at Crown Center is encompassed by Hallmark's Crown Center. This city within a city offers guests 85 acres of shops, restaurants, and theatres—all of which can be accessed from within the hotel. Begin your day with laps in the outdoor heated swimming pool before buckling down for business in our 53,873 square feet of meeting facilities. A whirlpool, sauna, and tennis courts fill your stay with activities to help you feel your best. Our 724 spacious guest rooms and suites leave guests feeling amazingly refreshed. With our Westin Heavenly® Bed, High Speed Internet Access, and WestinWORKOUT® Rooms, we help guests stay fit, productive, and well-rested throughout their stay.

Property information

Year Built: 1973
Last Renovation: 2009
Floors: 18
Total rooms and suites: 724

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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Hotel advisories

Advisory Prices are based on single or double occupancy. You may incur additional charges at the time of check-in for additional room occupants as well as the Resort Fees and taxes applied on the additional occupant’s charges.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Allowed: The hotel accepts dogs that weigh less than 40 pounds for no additional charge. Guests with dogs over this weight limit are billed a one-time, non-refundable fee of $50 per stay. Upon arrival, we'll offer you a Westin Heavenly® Dog Bed and a welcome amenity with information and supplies for your pet. Guests with dogs will be required to sign a damage waiver upon check-in.

Ratings & reviews

TripAdvisor traveler rating

4.5 2675 reviews
  • 5.0 star tripadvisor rating
    Great Hotel

    This is a huge Hotel, in the middle of everything, is connected to a shopping center that has restaurants and department stores, you can even get to the Hallmark Museum from here. The bed is very comfortable, the room had a weird smell. But everything was perfect. People were friendly. And no shuttles to the airport, here is my view

    Feb 26, 2020
  • 5.0 star tripadvisor rating

    Very nice Hotel. Very clean. Front desk Representatives were very friendly and accommodating. Breakfast made to order. Attached to a mall, that has a food court for a quick bite to eat. Not far from downtown KC, with the free street car. Union station is across the street and easily accessible via the skywalk.

    Feb 19, 2020
  • 1.0 star tripadvisor rating
    BE WARNED! Hotel Cancelled Stay Prior to Trip - Overbooked? - Thanks Titanium Elite status!

    Hotel booked. Days later get inaudible vm from Shakiqua @ front desk & email arbitrarily changed my reservation. Hotel excuse was desk clerk made an error. I'm Titanium Elite & stay 75+ nights a year. Is this the new normal for loyalty? I spoke w/ Collin. Not apologetic of THEIR mistake. Very glib in his demeanor. Wouldnt take ownership. Called Elite hotline & they were appalled @ lack of flexibility. Said I be 'greatly compensated'. You think? Price gauging. Social injustice. Fraud. I work in the legal industry & this is a slam dunk. Collin confessed if I wanted to pay $300 more they could ‘squeeze me in’ as if he could do me a favor? So, it really comes down to that, which I guess is the amount you put on a lifelong customer. Really? I was never even offered that option. Is this really my Rewards benefit? Challenged by the hotel & deemed not worthy of staying there? Then having clerk decide when I should stay? I didn't see that in the fine print. I've never had this type of 2nd class citizen treatment w/ no atonement.This has tarnished my view & attitude on the entire Marriott brand. W/ social media I can't imagine how negativity & bad press will affect the hotel. The irony of 'hospitality' is glossed over by greed to make a few extra dollars @ the expense of a loyal customer. Amidst the fear of unemployment from petty functionaries if they actually admit THEY made a mistake. I'm a middle aged white guy w/ no agenda, but w/ some extra time on my hands. So, this isn't over.

    Feb 01, 2020
  • 5.0 star tripadvisor rating
    A great stay

    This is a wonderful hotel. All the amenities that one could want and staff that go above and beyond to make your stay something special. The location is perfect, the rooms are spacious and comfortable and the views of the city are delightful. We had a Club level suite on a higher floor and it was worth the extra expense. The Club Lounge is a great gathering place and offers so many extras. The proximity to Union Station, the WWI Museum and many more sights was wonderful. The food was excellent. I am terrible with names but I have to say that the ladies serving in the Club Lounge (11 - 15 Jan) were unbelievably welcoming - always remembered your name, drink & food preferences and previous conversations. It was a home away from home. We will be back.

    Jan 30, 2020
  • 4.0 star tripadvisor rating
    Huge hotel with nice conference center

    Came to town for a three day conference and overall really enjoyed my stay. When I first checked in they put me on a low floor with access to a courtyard that led the the street. I was extremely uncomfortable with this (I have high floor preference in my Marriott account) and called the desk to request a change. I was placed on a hold for a very long time but was eventually switched to a higher floor. I was extremely appreciative for the change and to be moved to the loyalty floor. Incidentally, my Marriott status should have put me on that floor to begin with but again glad that it was rectified. The bar and lobby area were inviting, appetizers and drinks were well made. Nice to have starbucks coffee on hand. We loved that the hotel was connected to Union Station, which is an awesome place to walk around. What little interaction I had with staff was great. Rooms were large and comfortable.

    Jan 28, 2020