TripAdvisor traveler ratingbased on 1695 reviews
Wish you were here?
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating1695 reviews
Rooms were very nice but hotel was too crowded
We stayed during a huge percussion conference and during the Bands Of America marching band contest. The hotel was too crowded the entire time and there was no room to walk thru the lobby area at night. I visited the hotel restaurant. Nourish for breakfast and the waiter was very rude - I asked to sit at a table by the window by myself and he was rude but allowed me to sit there - his tip reflected his attitude. The rooms were very nice and the valet service was awesome! I enjoyed the under ground parking area and easy access to the hotel by elevator from the garage area. The hotel is very close to all great places to eat and drink and easily in walking distance to the convention center.
Excellent food and beverage staff!
My family and i stayed at the Westing for spring break, the restaurant and the room service was great!! We had two kids with us and the restaurant staff was so nice and accommodating to us!! Will definitely stay here again!
Great rooms and a awesome vibe. Annie Miller especially gave us excellent service!! They were able to accommodate us with the many requests that we had which was very appreciative. Thank you to the Westin!
Good location, helpful staff
The location is between the state capitol and the convention center, so it's very convenient. It's about a half mile from Banker's Life Fieldhouse and also walkable to Lucan Oil Stadium. The rooms are nice, beds are comfortable, and heat/ac works well. My only problem with the room is that the shower fixtures were modern but the shower/tub is old so you end up getting water all over the floor. The bathrooms could use a more complete update.
Weekend stay for JamFest Cheer Competition
First of all, the lobby and second floor smells AMAZING! Seriously, it makes you feel like you're in a spa. I want to buy whatever scent that is and put it all over my house. Second, the check-in desk was over-staffed to prepare for the huge influx of people they were expecting to come in that day for the competition. I appreciated the noticeable increase in staff, as we have been to several out-of-town competitions where we've had to wait upwards to an hour in line to check-in. Not only was the check-in desk well staffed, they were very friendly as well. The hotel provided all guests with free internet for the weekend just for the competition, which I thought was an awesome, unexpected touch. We were provided a handicap room, which was fine, especially given the fact that we booked the room on another site for a heavily discounted rate, so I was happy to just have a decent room! The shower head was loose and kept sliding down, which sprayed water all over the floor. I say all that though to compliment the maintenance staff. When I called the *very busy* front desk, they had someone up to the room for repairs in less than 10 minutes. We stepped out for dinner, and came back to a perfectly working bathroom shower. The proximity to the convention center can't be beat, the beds are the traditional Westin beds which sleep like a dream, the pool, fitness center, and hot tub were great, and the room service breakfast fast and delicious. My only complaint would be the elevator wait times. We had to wait a while for elevators that weren't filled to capacity. We took the stairs one time up from the pool because we don't mind walking and were tired of waiting for the elevator, but the stairs are locked to the floors (apparently are for emergencies or outdoor access only), so we ended up having to go back down to the ground level to get out of the stairwell, walk outside in wet bathing suits/hair in the freezing cold around to the front door. That was less than ideal, but we didn't make that mistake again and just waited for the elevator.