TripAdvisor traveler ratingbased on 5501 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating5501 reviews
Great resort in spite of Covid restrictions.
We stayed at the Westin the second week after they opened after being closed for 5 months. Not all the buildings at the resort are open for occupancy so at the moment the adult lounge club is not open and all guests are being housed in the adult only building. Pros: Our room was very clean and all areas were constantly being cleaned. The staff is more than ready to welcome visitors back. Shout out to Jovan the manager, Alejandra, Jose and Andre in the Faisanela Restaurant, and Gabriel, Luis and Marbel in the Nautilus bar. Cons: We had some problems with making reservations both with the hotel locally and with the 1-800 number. Jovan made sure we were compensated fairly for our experience. The coaties are out in full force. While some people think they're cute and in fact feed them, this causes a problem in that they become aggressive when they're not fed. They tend to knock over drinks and get into bags if not tended. We would definitely stay again.
Recently stayed at the Westin Playa Conchal with my husband for his birthday. The rooms were comfortable. The beach is public. We rent it some jet skis from Erik on the beach . The tour was super fun . We will be back to Westin. By the way we are truly grateful to Erik for his services and We strongly recommend him .
With so much going on in our world, we decided to decompress and take advantage of the reopening of the Westin. Sheer bliss, and absolutely blown away by how amazing the hospitality of the Westin staff treated us. Our Room was nicely appointed, the linens are so cozy, the balcony was surrounded by lush greens and a birds eye view of the pool. Only two restaurants we’re open which suited us just fine and a third opened prior to our departure. All meals we’re outstanding. The property is gorgeous, if you’re inclined to take the golf cart around the property phones are available on the property dial zero and patiently await you’re ride. Which did not take long.... we walked the property because it’s so darn beautiful! The beach is pretty darn breathtaking.... cleanliness 5 stars! The fitness center is outfitted with top of the line equipment and very well maintained. I did not golf however the course is beautiful, fairways and greens are in excellent shape. Kayaks, paddle boards bicycles boogie boards are all available with you’re stay. Enjoy!
Best open all inclusive
I want to start by saying that I been in others all inclusive during this pandemic and I this is the only resort where I truly feel safe. There are only using royal beach rooms which really went beyond my expectations, in the restaurants they clean after a person leaves the table, mask is mandatory all the time (except when you eating or you are the the pool) quality of the food is terrific. I been in this hotel before and this time has been my best experience so far. If you looking to escape the city relax get good food, good drinks and feel covid safe this is the place to go.
The very best!
I visited this hotel, during August - September 2019. All I can say, is that it was the best hotel which I have ever stayed at. Firstly, the staff are absolutely amazing. They are always available to help with a smile. The service is always quick and friendly, and as it is all inclusive it really makes the stay even more enjoyable. Secondly, there is a large range of different restaurants with different cuisines from all around the world. All of the restaurants offer delicious food and they are also very open when dealing with allergies and intolerances. Thirdly, the pool is spectacular. The size of the pool, the deck chairs around the pool, the swim up bar makes the pool the best place. The beach is also absolutely beautiful, with many people offering water sports. The hotel rooms are air conditioned, and kept cleaned with a very spacious area, making it perfect for families. It is an amazing hotel, with astonishing views, and a varied choice of activities which you can do during the day. You dont even need to leave the resort as everything is included there. I loved every bit about this hotel. There is an onsite cafe, gym, market and bar which makes the experience even better. I will definitely be visiting this hotel again in the near future.