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1239 reviews
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Jul 04, 2025Over charging
We stayed there in that hotel last month and it was a big regret.. They double charged us for a room worth $414 when we paid the initial stay at booking .com . They are not honest about the charges that they make and they don’t admit that it was their fault over charging us. We payed at booking.com for a room there for one night. However, when we arrive we decided to extend the stay for one more night. The front desk charged us that night for the extension and we were told to just update the key card in the morning in the front desk, which we did upon waking up the next day. But they still charge us again for the hotel extension when we already paid upon arriving in the hotel. When we approach the staff they were defensive and told us that the charges was for the first night and the second charge was for the second night. We told them that we paid already at booking.com for the first night and we just paid the hotel extension the night we arrived in the hotel. They still insist that they don’t take payments from booking.com. We are still in dispute about the charges. (bill was posted and was confirmed by booking.com and bank that it was paid and deducted)
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Jun 25, 2025Great hotel,wonderful location.
Spacious clean and well appointed rooms. Very comfy beds. Strong AC. I love the scents. Booked this room because it was located in the Galleria mall. There’s a passageway to the mall directly at the 3rd floor of the hotel. Lots of shopping and good eats. Check in was a breeze. Will stay again
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Jun 16, 2025
Great experience
My husband and I had a very positive experience at the Westin Galletia Houston especially due to an incrediable employee in the Club Lounge. Martha Mejia took great pride in her job. Attentive and accommodating to all the guests. She was friendly and professional as well….it is wonderful to experience someone who truly cares about the comfort of her guests. Job well done. We would also like to acknowledge Andrew, the hotel manager. Again, very professional and helpful!!!! Thank you!
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Jun 03, 2025
Very good hotel in the heart of Houston for business or pleasure.
The hotel is located in the centre of town and sits on the shopping areas. The rooms were spacious and spotlessly clean and all personnel contacted very helpful. The restaurant is actually in the Galleria and the evening meal and breakfast very good. Found this to be perfect for a short visit.
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May 09, 2025Nice room
Room was quite good and big with all that is needed. Good shower. Hotel is part of the galleria shopping but No coffee available in the hotel but in their restaurant which is actually in the shopping center , I did not like the breakfast which was rather expensive and not much even if the burger and drinks in the evening were not bad but pricy. No real bar in the hotel and the pool area is not great and the pool was dirty. In general in need of renovations. Service was ok. Location unless you there for shopping is not great. Quite far from downtown as well as from airport. Positive a lot restaurants in the shopping center.