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TripAdvisor traveler rating730 reviews
Very Poor Amenities
Wanted to stay at a nice hotel for one night in Columbus. Made the mistake of staying here! Restaurant - closed; Bar - closed; Room Service - severely limited to 6 items, order by midnight, and PICK IT UP YOURSELF from the front desk!!! Ridiculous!!! Way overpriced for what you get in return.
We expected a luxury hotel, with all the usual amenities. Yet, due to the pandemic, we were disappointed. The hotel had turned off all ice machines, removed all hair dryers, soaps, shampoos and extra toilet tissue from every room due to the COVID-19 pandemic. They did make all of these items available if asked. Guests had to go down to the front desk to get them. It would have been helpful if the hotel had emailed all guests about this, so that we could have brought our own.
Not your typical Westin
Before booking make sure you understand that this is not a typical Westin. It is from years ago and is a historic site, limiting what they can do. However they have not even tried to keep the hotel modern. Bathrooms have no fan, so shower once and it stays damp. Walls are paper thin, I could hear the woman next door talking on the phone. Parking is very expensive, but the Valet is good. Rooms are clean just out of date even for the boundaries that they have. If you like an old time feel, decent hotel. If you like a normal Westin or Marriott not for you
Good clean hotel, very expensive parking
This hotel is very historic and well kept! Love the history and everything else about it. My room was relatively small, but was good enough for me! The reason for the 3 star is because the parking. I know it’s downtown Columbus, but it was such a hassle having to spend 30 bucks a night for parking. Costed 60 bucks to park for just to stay for 35 hours.
Love this Place!
I have stayed here several times over the years and it never disappoints me. I am a Titanium Rewards member and the front desk was super. Raichelle listed all my options as a member. She provided my upgrade and my complimentary gift. She was wonderful.Our room was wonderful, it was a suite. We used valet for our car. They were very fast as our car was always waiting for us by the time we got to the door as we would call from our room. This is an older Hotel but it has a lot of character. This is our go to Hotel when we visit Columbus.