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783 reviews
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Jun 20, 2025Avoid the free breakfast
The hotel is older but nice. The bedrooms are small but nice and beds are comfy. We were greeted when we came in to sign up the lady at the front desk was very nice. However the free breakfast was one of the worst experience ever. Our waiter barely looked at us put menus down and when we said good morning did not said a word. We ordered drinks and when I asked for ice tea was told they didn’t have it even though it’s on the menu. I ordered a muffin and guess what they didn’t have that either. The breakfast was fair. Coffee tasted like instant coffee. We would not go back and I would recommend the restaurant do away with the breakfast all together. It’s a big no.
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Jun 16, 2025Nice getaway for a couple days. Went to a show next door, very convenient.
Very nice from the Lobby to the Room. Very clean and bright. Staff were friendly and helpful. Wish the bathroom had more space, but clean and modern.
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May 20, 2025NEVER Again
This place is really a shame. It could be so much better. While the building is historic and the lobby is quite attractive .... that's all there is to this place. Nothing more. The rooms are extremely shabby with non matching furniture. Sofa's with different color pillows, etc. The bed was extremely uncomfortable. It would appear the hotel is undergoing financial issues. It is staffed with idiots, whom really don't know anything. The service in the meager restaurant was terrible, as was the food for breakfast. Coffee was good, but the imbecile never asked if I wanted a refill after a half hour. Then they had the nerve to include breakfast on my folio (we get it free). Next time treat your Ambassador guests with respect, and you won't get a negative review. Safe travels, and stay elsewhere !
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Apr 29, 2025Highly Recommend
We really enjoyed our stay there. From the Valet Parking, the door attendant to the staff who went above and beyond to make sure we had a pleasant stay. Everyone was so friendly, and helpful. The rooms are spacious, comfortable and very clean. There are suites and regular rooms. The restaurant food and service was very good , we really enjoyed it. There is a bar in the restaurant that is stocked with all kinds of drinks. Something for everyone. We were there last year and have seen great improvements in guest services and cleanliness. I highly recommend this hotel for a comfortable and pleasant stay.
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Mar 21, 2025
Great location
We went for women’s NCAA tournament and stayed where team was staying per NCAA . The hotel staff was nice but our room suite was really dated. Carpets in hotel look like they need a good cleaning. The staff in all areas of hotel were friendly and helpful. Come on Westin clean the place up. Stayed in room 483 and room had terrible view. The hotel has great location so that is a plus along with very nice housekeeping and staff