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LocationSteamboat - Walk to Lift
General policies & fine print
Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Room taxes and resort fees are included in price.
- Early Departure Penalty: 100% of balance due Applies: Sunday - Saturday 16Aug12 - 31Dec50
- No Show Penalty: 100% of balance due Applies: Sunday - Saturday 16Aug12 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating
We flew from Tampa to Denver and then drove 3 hours to Steamboat. It’s a beautiful drive through the mountains but your brakes better be in good shape. Lots of windy roads and steep grades. Doing the trip from DEN airport to Steamboat at night of in foul weather will be a challenge. We stopped in Silverthorne at a restaurant called Sauce on the Blue, an Italian restaurant. If the weather is nice they have a nice outdoor area. The food was very good and the staff were nice. I throughly checked out the hotel’s website which I found to be more about marketing than providing information. I called ahead with questions and asked more once here. I didn’t always get the same answers from various staff members so be aware of this! We had a one Bedroom that is quite large. Full kitchen, large open area, large bedroom and bathroom. On arrival we reported the following problems in our room: - No pancake turner - Bedroom window shade: the pull chain is broken - Bedroom closet doors don’t work right - Light bulbs needed in tub/shower and night stand lamp - Phone in common area had a bad handset We were told checkers check the rooms but I guess ours was missed. When we called the front desk repair people were sent and housekeeping came to be sure we had adequate supplies. The hotel is very responsive. Check In - Check in went smoothly. We arrive after 10 PM but there was a guy available to help us with our luggage. Since we were coming here for a wedding we had lots of clothes to bring meaning additional suitcases. Be sure to sure to check out the parking charges. The hotel offers a shuttle to go downtown which was recommended to us due to the parking situation. We did take our car and did not have any problems parking but this may not be true during other seasons. Room Service - Was not available but you can go downstairs & pick up your food. Restaurant(s) - The Cabin Food quality - Not great. The food was ok but my Fish Tacos were cold. My husband got the special, taquitos, which he said were just OK. Temperature - Mine was cold. Husband’s taquitos were only warm. Service - Slow, Waiter was not familiar with the menu & unable to answer questions. Others got the sliders and said they were good. Another group of friends waited 45 minutes for their food and were not happy. Beds - Sheets - Good Pillows - fine & plenty of them Comfort - good Mattress - good Nightstand (s) - there are 2 and each have 2 drawers. Master Bath room Number of sinks - two Water pressure - fine Hot water - very good Products - fine Counter Space - plenty Magnifying mirror - yes Shower - tub shower Hand Held - no Tub - yes Towels - good Hair Dryer - yes Staff - Some things we asked the staff were answered differently by different people. All were friendly but not always not knowledgeable. Electronics - Clock, two TV’s - bedroom and great room Housekeeping - Fine. Entertainment - There is a to to do near the hotel Room - Size - one bedroom: large, plenty of room Table - Yes, sits at least 6 Has a gas fire place. In room coffee makers - yes, and the hotel/supplies great coffee. Be sure to ask for the Moose Drool Mud by Steamboat Coffee Roaster Make up area - I used the desk in the bedroom and have my own travel makeup mirror Closet space - plenty. Double closet in bedroom/and double closet in the hallway Air conditioning - Two thermostats. One in the bedroom/and one in the great room Furniture - Bedroom: King bed, two nightstands each with two drawers, Dresser with TV on it and only two double drawers, desk with chair, and another cushioned chair Safe - YES, in bedroom. holds a laptop easily. Main Area: Mini Bar - no WiFi - yes Special Requests - all were taken care of Refrigerator - full size but it was noisy. Ice maker in freezer Microwave - yes Toaster - yes Full Length Mirror - yes, in bedroom Luggage Storage - we stored in hallway closet Do they recycle? - yes Ice Machine - yes, but not on our floor (5) Pool - yes Chairs - yes, but no small tables Hot Tub - two, one adults only & one for all ages Pets - not sure Bars - yes, in The Cabin restaurant Bugs/ Creatures - didn’t see any Front Desk - Good Parking - yes, paid
Fabulous hotel with great staff!
Stayed at the Grand while visiting family. Beautiful hotel, fantastic views and great amenities. Shout out to Rebekah at the front desk for her prompt responses and attention to details with helping us have a great stay. This was our first hotel with a humidifier AND hand held clothes steamer (which i’ve already gone and bought myself one. what a GREAT perk). The humidifier was tricky but Rebekah explained to us how to set it up and it was really helpful with the dryer air. The hotel room had the best view of the slopes and gondola (which is so much fun to ride up and see the beautiful views) and the beds slept like a dream. Robes were also provided and there was adequate USB access for all of our devices. There was an in room coffee maker and mini fridge so we never made it to the cafe or bar. The gym was equipped with more than the usual equipment and the pool/jacuzzi was spectacular. Everything was really clean and we felt safe and well cared for. I highly recommend this hotel for your next Steamboat trip! (not too mention there’s just so much to do in Steamboat and great places to shop and eat) My only tiny suggestion to the hotel would be a smart tv. In todays market with a hotel of this caliber it really is the norm and it would eradicate the need for so many channels to flip through. just a thought!
Conference at Steamboat Grand
Cooling Technology Summer Workshop hosted at Grand. Staff was exceptionally friendly and accommodating with good food and libations. One shortfall as far as the conference was weakness of the internet services which caused many interruptions trying to tie remote participants and presenters. "Retail" internet in rooms had some streaming interruptions but not excessive with connectivity throughout property.
Property and Mgmt overhaul needed
Not a 4 star hotel as advertised. Very old and outdated decor, room hvac and service. Horrible coffee maker in room. Was there 6 nights and never had bed made up much less sheet change. Only maid service was daily trash empty and towels exchanged. Front desk staff was unprofessional in my opinion and didn’t explain the housekeeping policy or much of anything. Hotel staff was sloppy in dress and attitude. Nice fitness facility and pool. Only positive amenity.
Not so grand.
This was a very disappointing stay. We thought we were treating ourselves to a romantic couple nights away in a grand location. The scenery in and around Steamboat Springs is grand, however the Steamboat Grand Resort was not. The rooms are very dated. The king bed had a terrrible sag in the middle. The bathroom sink had a crack in it. The shower tile grout was moldy. The hair dryer did not work. The air conditioning did not work. We received a slip of paper under our door saying the heating system was being worked on between 10a-5p so not hot water! The pool was closed (and the poolside snack bar/cafe). The market/convenience store was closed. The concierge was unavailable the entire time we were there. They charged extra for self parking and the parking garage was very dark and unsafe.