TripAdvisor traveler ratingbased on
LocationSteamboat - Walk to Lift
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General policies & fine print
Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Room taxes and resort fees are included in price.
- Early Departure Penalty: 100% of balance due Applies: Sunday - Saturday 16Aug12 - 31Dec50
- No Show Penalty: 100% of balance due Applies: Sunday - Saturday 16Aug12 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating
Still stuck here for another few days, sadly!!
Large facility, and nice rooms. Staff on reception average. Staff in dining room friendly and quite efficient. Overnight, they decided to close the dining room, due to Corona Virus threat. Other hotels NOT doing this. Only warning of impending closure came when we arrive for breakfast. Signs steered us to a takeaway cafe. This is NOT what we paid for. Now we are told that the rooms will no longer be cleaned! This hotel is run by incompetents. Lesson here : Do NOT prepay for Room + Food [and also, dont expect cleaning :)]. I suspect this is owned by the Steamboat resort owners..... Far better options around (I have checked!!)
Great Location, Great Hot Tub.... But, Lacking in Services
The location of this hotel is perfect. And, the hot tub is really great. If you only care about these two items, then you will not be dissapointed. However, you should know that this not a full-service hotel. It is really a condo where you rent from an owner. The goal of the entire propery seems to be to make money for the owners and to keep them happy. There is little interest in making the property work for those renting a room. To begin, the room thad almost no lights. It was so dark that you could not see around the room. We asked the front desk to provide a lamp. Fortunately, they brought up an old lamp. It helped but the room was still dark making it a challenge to find anything after dark. The room also had only one small chest to store clothing. Not enough for two people and certainly not enough space for a family of four. There was also very few hooks for coats and no luggage racks. And, no refrigerator. And, no mirrors outside the bathroom so that someone could comb hair, put on make-up, put in contacts, etc if another person is the bath. The internet also never worked in the room... FOR AN ENTIRE WEEK. You had to go downstairs to get on the internet or use wifi. I don't know what the suites or larger rooms are like. But, the two queen bedroom advertised for a family of four or two adults was not worth the cost of the room as no thought went into what was put in the room. We were on the breakfast plan. So, it was included. The food was good but there were never enough servers. Every morning, the dining room was only about 25 percent full but we were told we had to wait. And, come back in 15 or evern 30 minutees. It is a buffet... where you serve yourself everyting but water and coffee. The Grand should either hire more staff or make coffee, tea, water self-serve. The delay meant gettinng out to the mountain later than planned. And, one day, I wanted to take a lesson but could not do so because I was an hour behind schedule due to the wait. Another example, of less than stellar service. There was also no place to buy a soda, or snack. I was told there were vending machines but staff could not tell me where they were located. When I found them on my own, they only took exact change. They did not take bills or credit cards. There was a cafe but it was not opened that many hours. And, closed after 1 p.m. when people are coming in from skiing. There is also a small gift store but it does not sell beverages or snacks. The hotel wants guests to go to the dining room. But, they never have to go cups. And, are very expensive. Of course, the last day of the trip, I found out that the wine store in the hotels sells a variety of snacks. Hotel staff never mentioned that to anyone. Once again, no thought to the guests. Lasty, there is a storage place for ski boots. It is in a convenient location. But, it is just a room where you mark your own boots with chalk. And, everyone morning, I had trouble finding my boots as others would pick up my boots, discover they were not theirs and put them back... in another place. A lot of people complained about this. So, in conclusion, if you are expected a full-service hotel... this is not it. If you want to pay a lot of money for a dark, okay room in great location, you won't be dissapointed. I love Steamboat, but will never pay to stay in this hotel again. Not worth te money.
Great property for our family ski trip!
Our family of five stayed at the Grand for a week in February in a one bedroom, two bath unit. The unit was actually two units with adjoining doors. If we go back we will opt for the one bedroom with one bathroom as it comes with a better kitchen and built in dining area. Our unit could have accommodated more than our family as it had two day beds, two queen beds and a pull out sofa. The gas fireplace was really nice to have in the unit. The kitchen was on the small side but serviceable and decently stocked. Not much space to story groceries. Day beds were comfortable as was the queen beds. We got a unit on the end closer to gondola square which made for easy access to the mountain. There is a liquor store and ski shops in the building which was nice but we used Wild Plum down the street for select groceries. The grand has a shuttle service which was tremendous. It runs every 30 mins on the quarter hour and will drop you anywhere in town with a return pickup. This was key since we did not rent a vehicle as we flew into Hayden. The ski valet over by gondola square made life easy getting on and off the slopes. The mountain is huge with tons of terrain. We were easily challenged by everything. Every local we met said "Thanks for visiting Steamboat." I can't honestly remember a time when I experienced such gratitude by the locals. It was really nice and made you feel like you found a special place to spend your days ripping it up. The on mountain services were great. Thunderhead is big and doesn't feel cramped with great food selections. Rendevous is smaller but with good food choices as well. Four Points gets busy and feels about the same size as Rendevous. The pool and hot tub were great after a day of skiing. When booking, go through central reservations for all your needs. They can bundle it together and make the package worth your while. All in all - we had a great time at this property and will return.
Great resort and even better staff
The Steamboat Grand is a beautiful resort right across the street from Steamboat Ski Resort. I was extremely impressed with the front desk staff and especially Hunter. We were coming in early on our arrival day and he made special accommodations to get us into our room early, so that we could hit the slopes. Also the concierge, Danielle, was extremely helpful. She helped us find dinner reservations and find a great running trail. The condo type room was the perfect size and the kitchen was well equipped for making breakfast every morning. We also walked back to our room every day for lunch and it was so nice to have a close place.
Overpriced and understaffed
Basically not a hotel but condos you rent from people. Service desk thinks they know where the vending machines are (note - they have never used them and do not know the location but if you want a nice game of find-the-vending-machine by all means ask them where the machine is and knock yourself out). Keys do not work, but they will happily make new ones every time. Just use the phone near the elevator so you don't have to go back to the front desk - except there is no phone there. The staff thinks there is one there but obviously has never tried to use it. Room is tiny. Not even a desk to put a computer on. TV is nice - same size as my computer (OK I have a big computer but it's not that big). Hot tub was nice. Once we found someone to open the door since our key did not work there either. I will never come back.