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LocationSteamboat - Walk to Lift
General policies & fine print
Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Room taxes and resort fees are included in price.
- Early Departure Penalty: 100% of balance due Applies: Sunday - Saturday 16Aug12 - 31Dec50
- No Show Penalty: 100% of balance due Applies: Sunday - Saturday 16Aug12 - 31Dec50
Ratings & reviews
TripAdvisor traveler rating
Nicely appointed units
We have been going to Steamboat for 30 years and have stayed in many places. Our unit was one of the nicest we have stayed in. The room had nice features, the shared facilities were great, really a lovely property. With the coronavirus, there were some adjustments. One has to walk to the ski storage in ski boots which is a little tedious. They transfer your skis from hotel to storage and back which is very convenient. We had a couple of yips with the room which we reported and the property management team responded very quickly and appropriately so that was appreciated. I might suggest a typed handout of some details as the verbal information at the front desk was not up to date. For example, on how to book time in the hot tub through the spa - you can book a couple days in advance which is very convenient and not just the day of. So overall, great property but not ski in/ski out. Staff were very polite and looked after any issues.
The poorest guest services my family has experienced in 10 yrs of coming to Steamboat. Way overpriced.
My family has enjoyed an annual ski trip to Steamboat for over 10 years. We have stayed at numerous places including Bear Claw, the Ridge, the Ranch, and a number of other condos. We have always had wonderful service which is a large part of why we continue to come back to Steamboat Springs. Sadly, I can not say the same for the Steamboat Grand. Like everything else, there have been modifications due to Covid which is understandable. However, the Guest Services Manager Jenny Moore’s lack of concern for the numerous inconveniences is unfortunate and unprofessional. Unfortunately we were not able to go swimming due to all of the time slots being booked before we even set foot on the property- unfortunate but understandable. Thankfully we booked a room with a large Jacuzzi tub. Or so we thought. We always look forward to soaking our sore muscles after a full day on the slopes. Once we arrived, we were informed that all the jacuzzi tubs were out of order. This too was frustrating and unfortunate. But I would have to say the most irritating and unacceptable inconvenience was the limitation on shuttle service and the complete disregard for the affects on the guests. We booked a room with a kitchen in order to cook breakfast and have dinners in the condo since we suspected the dining would be limited this year- which it was thanks to Covid. Our flight arrived at 2:40 pm due to a time change- due to Covid. When we arrived at the hotel, my family was hungry an tired. We immediately asked if we could get a ride to City Market to pick up groceries for dinner and breakfast. We were informed that the designated time for the shuttle to drop off guests at the market is between 11:30-1:30. Seriously!? We had a few snacks I packed for the trip so we made due and asked to book a 6:45 shuttle time to downtown so we could get dinner. Trevor drove us that night and he was great. We were the only people on the shuttle to and from the restaurant. The next day we asked again if we could get a shuttle to take us to the City Market before OR after we got on the slopes because we LOVE to ski and we spend the whole day as a family on the mountain. The Guest Service Manager informed us we could ONLY get a shuttle to the market between 11:30-1:30 due to limited staff and the potential difficulties with traffic delays at the market. However, the Steamboat Grand shuttles do run to Downtown in the afternoons- that means they pass City Market TWICE. To make matters worse, there were 2 shuttles sitting outside empty. This makes no sense, especially since most of the restaurants are closed due to Covid. We were told the bus could take us if we needed to go anytime other than 11:30-1:30. I did not pay this much money to ride the bus when the hotel has unused shuttles. They obviously don’t care about taking care of their guests.
Don’t be fooled by the name
This is not a four star hotel. I spent a miserable night there with kids running and yelling in the hallway due to a hockey tournament. The front desk assured me that they would have security look into it. After several hours, I requested a room change but it was the same on a different floor. In addition, the pool and spa were closed for an “indeterminate time”. The hotel itself is showing its age with noticeable wear and tear (see pics) and dirty elevators and stairways. There are no mini-fridges in the rooms. Beware of rooms on the northeast side during bad weather - the seals on the balcony doors are no good and the wind howls. Many amenities are unavailable due to the pandemic or lack of staff. My request for a discount due to the noise and bother was given a rude brush off. Clearly, customer service is not a priority. I am a local and highly recommend that visitors to Steamboat stay at other lodgings. This is a 2.5 star hotel at best.
Big $ - for bed and bathroom
Hotel had a special rate so we chose it thinking it would be really nice. No. Rooms were about $175 / night midweek. September. No room service Spa and several things closed Limited pool use BUT still a $7 /night resort fee - for what? Rooms look like a low end chain motel. Boring decor. Small refrigerator in a corner of the room - not sure why they couldn’t put a chair there. Saw a hotel person only when we checked in. Parking under the building is $15/night. Across the street is free.
The Steamboat Grand was an amazing experience and even during COVID-19 the hotel staff and in particular Lisa Clemente and John Hemencen were absolutely fantastic. they helped us, they organized the pool, kept it clean and assisted everyone and having a fantastic time. Lisa in particular was overwhelmingly accommodating, overwhelmingly nice and should be used as an example of how an employee interacts with guests - she is truly professional, courteous, accommodating and extremely attentive. Please look to Lisa for a guide as to how guests are treated with the utmost courtesy on their vacation. She is a star and should be promoted!