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Spectacular summer stay, great service, and COVID safe!
We absolutely loved our stay at the St. Regis during Labor Day and the week following - the service, food, room, and outdoors made for a perfect getaway during COVID. We were initially in a King Grand Deluxe room which had a nice view of the mountain and then moved into a Junior King Suite which we adored - much larger and the view, while not directly of Aspen Mountain, was great nonetheless. We found the service to be amazing. Lucile especially was the best hotel employee I've ever met. She helped with our adventures, was always greeting us, and genuinely cared that we were having such a great time. She deserves a promotion! We found the butler service and Logan (though toned down compared to normal, due to COVID) to be fast and helpful. The service at the Velvet Buck was also great - from the ladies pouring to-go coffee to the nicest server (Blake?) who took care of us each morning. The breakfast options were delicious, and with a Titanium credit each morning, we felt extra lucky. The pool reservation system was never a problem and it always felt safe. Chairs were far apart, people weren't crowding the pool or hot tubs, and all the staff at the hotel is masked (as were guests, major $ fine if you didn't have a mask on), and at check-in there is plastic glass for extra safety. Thank you for an amazing stay, we can't wait to be back!
Great location, great staff, crazy expensive, loud.
The location of this hotel is excellent. We are Titanium members and were given a $52 per day credit for breakfast. This sounds like a lot, but when orange juice is $6 and an Acai bowl is $25, it adds up quickly. Downfalls with covid: Had to "book" a time at the pool, which filled up quickly over labor day and we weren't able to secure a spot all weekend. No steam room or saunas with covid either. Then a wedding had their "send off" at midnight and was incredibly loud, screaming and cheering in the courtyard, waking up our children. Not the end of the world, but why give us a room when we have 2 small children and there are 2 weddings are going on that weekend and we can hear everything? The staff is incredible: Thank you Kim, our server at the restaurant & bar, for being so kind to our sons at every meal. She was wonderful with our kids. Same with Leslie. Thank you to Chef Laurent Pillard for making our son a "junior chef" and signing an apron for him and coming out of the kitchen to meet him. Chef Kevin and Chef Lily let our son decorate his own cheesecake, which made his day. Lastly Kevin, who worked almost every hour we were there, was incredibly friendly and helpful every single time we saw him at meal times. Yes this place is expensive, yes there were a few minor downfalls, but the fantastic staff of this hotel is why we will stay here again.
Disappointed in the service at St. Regis
My family and I have been coming to Aspen every year to ski, but this was our first trip to Aspen in the summer. My husband and I, along with another couple decided to take an adult trip to Aspen and stay at the St. Regis hotel. We were excited to stay at the property as we are Marriott Bonvoy members, have enjoyed the dining experience and the grounds of the St. Regis when we visited in the winter months. As a Leading Hotel of the World and the reputation that proceeds the St. Regis we were very disappointed with the service. Upon check in we were assigned a handicap accessible room. We immediately called the front desk to notify them, as health care workers, we were not comfortable staying in this type of room (similar to parking in a handicap space. We did not feel it was appropriate to stay in a handicap room). We were told by the front desk that the hotel was at full capacity and we were not able to move rooms. In fact, I was informed that I had to request to "NOT stay in a handicap accessible room". We requested to speak to a manager on duty who said she would look into possible options and call us right back. Shortly after a manager on duty named "Jimmy" returned the call to let us know that unfortunately there is nothing that can be done as the hotel is at full capacity. He informed me that he would send someone to the room to remove the handicap seat in the tub so we had room to shower and that "I promise to take care of you Dr. & Mrs. Sokol while you are staying at the resort". "May I ask if you enjoy Champagne? White or Red wine?". I replied with "I would enjoy White wine, thank you for the offer". Unfortunately we received no amenities during our stay. We were far from "taken care of". We enjoyed the services of the spa and had two 90 minute massages. Upon entering my room, my massage therapist asked if I would like to add a CBD lotion to my treatment for an extra $40. He said for the nominal cost it would be very relaxing. I agreed and had a very nice massage. Upon leaving the spa and settling my bill, I noticed the charge was $50 not $40. I informed the lady at check out that the therapist said the charge was $40 not $50 but no accommodations were made and I was required to pay the charge. I did not complain, I paid and returned to my room. On two occasions we made reservations to the pool with our friends. We requested 4 chairs at 4pm next to one another. Upon arrival we were seated but when our friends arrived shorty after they were seated far from us. We requested reservations for seats at 4pm on one other occasion but the pool no longer had any chairs available. We asked that we please be called should something come available. We called at 4, 5, 5:30 and unfortunately we were told we were still the first on the wait list. We never received a call and could not enjoy the pool after a long hiking day. I understand that these are unprecedented times and Covid has made things very difficult for everyone. Unfortunately, I expected more from St. Regis. I expressed my disappointment in the lack of service from management upon check out. I was given $100 my total bill. I honestly expected more than $100 credit after spending nearly $900 in spa treatments, $2000 in accommodations along with additional amounts for the food and beverage purchased daily. St. Regis Aspen is a beautifully appointed property but after staying at properties like Ritz Carlton, St. Jerome, and Little Nell, I am deeply disappointed with the service.
Incredible service, food, pool, spa, a must visit while in Aspen
St Regis Hotel has kept its excellency of service everywhere in the world. I have been to their Hotels in NYC, Deer Valley, Istanbul, Rome, San Francisco, Venice, Washington DC, and Aspen. The service is always perfect, the staff is great, their rooms, restaurants, bars, pools, and spa are amazing. Recently I was at the Aspen location, I love the fireplace in the middle of the lobby. As soon as I walked in someone welcome me and direct me to the living room gave me a sofa seating where I order drinks and food. The place is cozy, the staff professional. Tom served, he was great. The cocktails are well made. Thank you for keeping your 5-star standards.
Unsurpassed Hospitability at St. Regis Aspen
We return to this property after seven years, this time with our teenagers. We had an amazing experience in spite of the Covid restrictions. We were upgraded on arrival to a beautiful and very spacious suite. The service was excellent and the location is amazing. The resort was remodeled and brought right into the 21st Century so that it offers a very welcoming feel. Kitty, the house pet is the most friendly dog you will find. These were some of the best five nights this year. As a family we bonded, we had fun and had a great experience. The truth is, St. Regis offers the best service of all chains luxury resorts. Unsurpassed hospitality!