TripAdvisor traveler ratingbased on 15360 reviews
LocationLas Vegas - Strip
Wish you were here?
General policies & fine print
Check-in Policy - Hotel requires a credit card authorization upon check-in for incidentals, this will place a hold on your funds. Please note that cash/debit cards cannot be placed on a reservation to be used for incidental charges.
Convention Policy - Convention attendees cannot not book this property for their convention stay, they must book through the proper convention source. Convention attendees that violate this policy will be responsible for paying any higher rates and may not be eligible for any promotional offerings.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Parking - Guests of The Signature at MGM Grand receive complimentary valet parking for up to one vehicle per room, per day. Parking for additional guest vehicles is available at the MGM Grand self-parking structure (fees apply).
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out for guests from all origins.
Mandatory hotel imposed resort fee inclusions:
• Property-wide high-speed internet access (public spaces and in-room)
• Unlimited local and toll-free calls
• Airline boarding pass printing
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Signature is a non-smoking property. If there is evidence of smoking of any substance in your accommodation, you will incur a minimum deep cleaning fee of $500 charged to your hotel account.
• Dogs are the only animal allowed.
• There is a mandatory dog friendly fee of [$100.00 per night, per dog] for rooms and [$150.00 per night, per dog] for suites. These fees will be applied to your folio and payable directly to the hotel at time of checkout.
• Up to two dogs are allowed, with a maximum combined weight of less than 100 pounds.
• A second dog fee will be charged at check-in if bringing two dogs.
• Due to health code regulations, dogs (except for service dogs) are not allowed in public areas including, but not limited to: any food and beverage outlets, the Spa, or pool areas, except as passing through.
• Dogs are permitted in hotel rooms, suites, and the designated outdoor locations.
Ratings & reviews
TripAdvisor traveler rating15360 reviews
For our first stay in Las Vegas, we chose a prestigious hotel, so we chose this gigantic hotel, our room was on a high floor in order to give us a panoramic view, we appreciated having a small kitchen in our suite so as not to have to go to restaurants every day, location close to everything, quality mattress for a good night's sleep, we were impressed by the high tec in the room, flat screen, large bathroom, courteous staff,
Customer Service SUCKS!
The horrible customer service is what makes this a 1-star hotel. Before arriving to the hotel, I spoke with numerous reservation reps to ensure everything was in line with expectations before arrival. I requested a high floor room with a strip view and was told that I would be able to get that if there was availability. When I arrived to check in at around 3:00pm, I think I was given the normal up-sell chat. If you want a middle floor, that will be $10 more per night, if you want a high floor, that will be $20 more per night. From speaking with the reservation reps, they never once told me that any of this would be an extra charge. They only said that if it was available, I would be able to get it. After some arguing with the check-in person, and having to involve a manager, we were able to get a room on floor 23. During this conversation, I made a request for extra towels, coffee, and the sofa bed to be made up and I saw the lady write all this stuff down. We go to the room to drop off our bags and then head out for the afternoon around Vegas. We come back like 6-7 hours later, ready for showers and bed, and realize that none of our requests at check-in were completed. I call down and request these items for a 2nd time. Forty minutes go by and we still don't see or hear from anyone. I call down again and speak with the manager and he says he sees the request and someone should be on the way. Finally, someone from housekeeping shows up and he is possibly the rudest, most unhappy hotel employee I've ever witnessed. He gets the sofa bed made and we ask for a 2nd pillow for that bed and he looks at me like I have 2 heads. He says, we only put 1 pillow on the sofa bed. ARE YOU SERIOUS? I don't care how many you usually put, if a guest asks for another one, just give it to them. The bed is made up incorrectly, so we must take it apart and completely redo it. Another night during our stay, we stopped by the front desk, on our way in for the night to ask for more towels, seeing how long it took to get them in the past. Of course we were told that we must have them sent up. So, we go to the room and 30+ minutes go by and still no towels...AGAIN! Back to the first night, when I go to get in the bed that's in the bedroom, I always check to ensure the sheets cover the entire mattress, because I don't want my feet touching the nasty mattress pad. Of course, the sheets do not cover the whole mattress and the pics attached show this. So now I must take everything off this bed and remake it too. One thing I forgot to mention in the beginning is that we decided to have a delivery from Instacart for things like bottled water, snacks (no refrigeration needed), and some Clorox to clean the jetted tub so we could use it. Since our flight was delayed a bit, I called the hotel before take-off, to see if they could hold the items for us if we were not there in time. I was ensured that this was ok and the hotel would hold them if the name on the order was the same name on the reservation. So, it happens, we aren't at the hotel when the delivery person arrives and he calls me to let me know the hotel will not accept the order. This is after one of their employees told me they would be able to hold the items. While trying to get our luggage at the airport, I'm trying to get in touch with someone at the hotel to get this figured out, but they all say they can't take the items now. Another great way to start the trip with a lot of misinformation given by MGM employees. On the second day of our stay, I decide to fill the tub with water and the Clorox I purchased, to sanitize the jets and the tub. After doing this and draining the water, there is a layer of disgusting filth that lines the tub, jets, and water intake for the jets. It's just disgusting how much stuff came out of the jets (see pics). This was a b-day trip for me and my mom’s first time in Vegas, yet the hotel completely ignored both of those even though they knew in advance.
Perfect two bedroom suite
If you are in need of taking a big party of people booking a double room suite here at the signature is the way to go not only do you get gree valet parking but check in is a breeze. This place is better than staying at the major casinos and only a short walk to the casino and that doesnt require to go outside.
MGM was super crowded, SSA conference, was super ambient rooms, clean and high technology
Stayed at MGM during our SSA conference, found the room was super clean, organized, with high technology, restroom, nice mirror, comfy bedding, great lay out of flat screen TV, amenities, everything was super usable and convenient for us. When we went down, super nice slots to play, 007, Buffalos, few other great one to try, was super fun, even we only won less than $100 on certain good days! Found the swimming pool was super nice, crowded, organized, and staffing was great, did great job!
TJL March 2020
I beleive this was our fourth visit to the MGM Signature Suites and we have enjoyed your staff and the location. After visiting several high end hotels this year including the Grand Waileah in Maui the furnishings and appointments at the Signature left us wanting more and strongly encourage you to conduct an internal review and evaluation. Our hope is you already know this and have plans in motion...