Wish you were here?
LocationTurks & Caicos - Beach
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating2455 reviews
The renovations at The Sands are amazing! We’ve been coming for several years but this time we were pleasantly surprised by the work that has been done on the units. All new furniture, lighting, bathrooms etc. The rooms are so big it’s like your home away from home but now completely updated! It’s also on the best strip of Grace Bay! Definitely our go to resort!
The room was sufficient but did have some quirks. For one the bathroom had no electically outlets. Drying hair had to be done in the foyer. The hairdryer did not have along enough cord so that you could see yourself in the mirror while drying hair. That was awkward. On the last day housekeeping couldn't find enough towels for us. The safe in the room was usable but did not have a knob on it to open the door. We had to use a pen and pry it open. The other annoying situation was trying to get beach chairs. People had to wake at the crack of dawn to save seats. That was not communicated to me when I booked the room. They stated there were enough chairs for everyone. The property is beautiful and considering everything we thought it was nice. Some of the employees were not happy people, but there were some that went beyond and above.
We stayed at the Sands for 10 days and got to enjoy their newly renovated rooms! We’ve been coming to the Sands since 2016 and the rooms were due for a refresh. Absolutely everything in the rooms has been updated - every piece of furniture has been replaced, new beds, new light fixtures, new bathroom vanities, bathroom fixtures, ceiling fans, etc. Even the front desk area and hammocks grove have been updated. With all of the updates the “wow” factor is definitely back. The staff are helpful and friendly, Orel at the concierge was always happy to see us. The suites are spacious and the two-bedroom, two-bath ocean view room is perfect for our family of five. Our room was always cleaned impeccably every day. The staff work very hard to keep the pool area clean and inviting. The Sands is located on one of the best stretches of Grace Bay where the beach is widest. We hope to return again next year!
Nice resort but the rooms need to be renovated
We’ve been to The Sands many times and I was a bit disappointed this time. The positives are the location, beautiful beach, large screened in porch in the 2 bedroom suite, well maintained outdoor space and friendly staff. However, the rooms are tired and need renovations and upgrades (broken floor tiles, old cabinets and appliances). We had problems with our hot water although the issue was quickly resolved.
I like the resort but...
I like the resort, but… When paying five-star pricing you want five-star service and amenities and this place fell short. I like the resort location as it is not a long walk to the shops and restaurants, also it is not enormous in size and never felt overly busy even though it was completely booked for the holiday. We had the two-bedroom pool view suite. I liked the room as it I felt more like I was in a condo then hotel/resort but it is dated. We had issues with the toilets, safe & hot water. My complaint here is that we are paying top dollar and the resort is dated and the items in the rooms need to be updated. I like the pool and beach as we never had problems getting spots at either, you just need to go down when you wake up and reserve a spot. The beach never felt packed as I saw with other resorts as I walked up and down the beach. They had minimal paddleboards, kayaks and catamarans so you had to reserve early if you wanted one or wait for one to free up. The beach staff was great (especially John) in getting chairs and spots. Food at the pool and beach took an extraordinary amount of time to receive your food so it is a lot easier to go up and order and bring it down. My main complaint here is the staff. Not the housekeepers or pool/beach workers. The front desk and concierge is absolutely awful. Concierge couldn’t make transfers, botched dinner reservations, was less than useful for excursions and was rarely to be found during our stay there. Front desk was as rude as I ever seen and couldn’t of been less helpful when it came to anything regarding the resort. It was so bad I had to contact the corporate office of the resort to get somethings taken care. When paying what this resorts cost you want a staff that goes out of their way for you and the concierge and front desk was terrible and the management excuse was they are new and learning.