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6131 reviews
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Jul 07, 2025A Bourbon Street gem
The Royal Sonesta is located in a perfect spot for hanging out on Bourbon Street. The location is walkable to most restaurants, shopping and touring. We arrived to the most helpful and pleasant doorman that helped us unload, escorted us inside and told us where to park after checking in. The check-in process was easy, the bellman was absolutely great and the room was very nice. We had a drink and enjoyed the live music in the lobby bar before continuing on Bourbon Street. The staff overall was fantastic. The valet, Joe, that returned our car when we were departing after the weekend left us water in the console for our trip. Overall, highly recommend this property.
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Jun 30, 2025
Parking Valet Service
Joe and Christian, thank y’all for being so friendly. You definitely helped make our stay easy and enjoyable. Friendly and helpful, being the first faces we are greeted with when arriving at the hotel. You two definitely understand the importance of first impressions. Thanks again. Will definitely stay here again.
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Jun 29, 2025
Beautiful surroundings
The staff were all very helpful. The hotel was very clean and our room was quiet. The bed was comfortable. Joe and Christian from Valet were particularly helpful and friendly. Christian from Bellman Services went above and beyond as well. The front desk staff were efficient and welcoming. Overall, I would recommend this hotel to anyone wanting a comfortable, clean upscale hotel in New Orleans. My only negative comment is that they don’t have room service. They had pizza if you could get in touch with them. That is one of our favorite things-waking up and getting coffee or breakfast in our room. So that was disappointing. Otherwise, an excellent experience.
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Jun 26, 2025
Excellent place to stay!
Very impressed with The Royal Sonesta. Beautifully detailed property, very nice room, wonderful pool & outdoor bar area, & Desire Oyster Bar has the BEST chargrilled oysters out of all the places we ate! Staff members were all very friendly, professional, & helpful.
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Jun 26, 2025Sloppy customer service and poor check-in
I booked a room for one of my employees attending a conference on June 25th. My employee does not have his own credit card, only a debit card. So I called the hotel 2 days before his arrival and asked if I could use my own credit card to secure the incidentals charges and they sent me a credit card authorization form via digital signature which I completed immediately. Nevertheless, they required my employee to use his debit card at check-in to secure the incidental charges which drained his account and he has no access to any money for 3 days while attending a conference. I called the hotel and asked them to reverse the charge and put the security hold back on my credit card, but they said it would take 10 days to reverse the charge. I have 3 other employees booked at this hotel and attend this same conference each year, but we will not be returning to Royal Sonesta because they would not provide a solution to the problem they created.